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Puerto de Luna Pet Friendly and Family Suites
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Reviews (228)
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All reviewssuperior suitestandard hotel roomeasy beach accessplace to sleephotel complexmexican style hoteltravel to puerto vallartarooms are bigair conditionerfull kitchenluxury resortwonderful hoteltaxisroomyloungersmaleconunits
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85 - 90 of 228 reviews
Reviewed July 16, 2004

We booked our trip to PV through Expedia for a stay in June '04, we usually use a timeshare on Kauai, but we wanted to try someplace different this year, I read pages of reviews of different hotels and came to the conclusion that 'you can't please everyone all the time' regardless of which property they were reviewing. The negative reviews I read about Puerto de Luna lead me to believe some people want 5 star service at a 3 star price. Puerto de Luna is a very nice 'average' property with some beautiful surroundings, very private, very quiet, very low key. If your looking for fast paced, lots of activities to keep you busy and swim up bars, stay somewhere else, if you want a place to relax around an uncrowded pool with the sounds of birds instead of kids screaming and yelling, stay here. At arrival a young man named Antonio took all our baggage, verified our room and took care of our check-in, (be aware- everywhere in PV is a timeshare waiting to happen-Puerto de Luna is no exception), they offer you a 'welcome' orientation with a wonderful lady named Ruthie, its a timeshare come-on with activity "discount' offers (I found later you could get the same if not better activity prices buy booking ahead of time online). We booked a junior suite, w/kitchenette, the room was exactly as pictured on their internet site, the only dissapointment was that there wasn't an oven or cooktop, only a microwave, I found out that the master suites have an oven-junior suites have a microwave, and their web site does state that, I just happened to miss that. Yes, as others have stated the beds are hard. There is one mattress manufacturer in PV and the hotels only use them, so be advised. Everything in the room worked fine, the housekeeping was very good, they waited until we were out before attempting to clean our room, never disturbed or displaced us in an attempt to clean. The cafe/store on site usually isn't open, but thats why you booked a kitchenette, right. No, there isn't an ice machine on site but there is a young man working the grounds who will run two blocks down the street to the Gigante store and purchase ice for you. Within easy walking distance is the Gigante store, the Carona distributor (best beer prices) and some of the best little family run cafes around. Don't be hesitant to try these little cafes, especially 'Tia Maria's', the Mahi-Mahi tacos were excellent. Transportation options are ,walking, taxi or bus, we took the taxi's everywhere, for three dollars US you could go as far south as the Rio Cuale river, that covers about all the tourist sites, the rest is just a short walk south, just be sure to ask how much before getting in, we only had a couple that qouted us 40 or 45 peso's ($4-4.50 US) but we questioned why so much and it quickly became 30 peso's ($3 US). Enough of my ramblings, in summary, would we go back to PV, maybe. If we did would we stay at Puerto de Luna, yes. Enjoy--Relax, Lifes too Short.

  • Stayed: June 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
23  Thank SunHound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Vancouver, WA
114
Reviewed April 11, 2004

My wife and I checked into the Puerto de Luna hotel the week of Easter.
Be advised that during holidays there are hoards of people all over.
Lots of younger families stay at the hotel, so you may have a lot of kid or baby noise next door. The rooms are clean and neat, the bathtubs are huge, but the hot water runs out after a few minutes. The grounds are beautiful and well-trimmed and the swimming pool is unheated, but in Puerto Vallarta it doesn't matter. The pool is very clean and inviting. The staff is very friendly, but beware, they will try and set you up for a timeshare presentation while you are there. On the other hand, they will call you a taxi (which arrives very quickly), they can set you up for local activities (like swimming with dolphins, touring the Sierra Madre, etc), usually for a substantial discount--and they will even call the activity provider and make sure you are registered.
The staff is (and I mean this truly) very anxious to please. When we left, one of the staff gave us a hug and a gift. We will definitely be back for more!

14  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2004

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2004

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
28
Reviewed March 1, 2004

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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