We wanted to getaway for a weekend from Saturday to Monday to take advantage of a Mexico holiday (February 2nd), a short vacation for my girl and our 5 years kid.
Initially we talked to a travel agency in Guadalajara to book our room, and they gave us a price (877 pesos). When we finally decided to buy the package with them all of a sudden they changed the price from 877 to 1013 pesos per night per room, saying the hotel confirmed the new price. It was ok for me but at the first point I wonder why they tell you a price and later they change it, I booked the tickets over the phone.
In order to get the tickets I had to get in my car to the agency to pay them myself and get the tickets, they have home delivery but I could not accept mistakes so I went myself for the tickets, the travel was the next day very early.
Yet there on the travel agency on Guadalajara I confirmed my travel details but, oh surprise, they changed the price again from 1013 to 1113 pesos ! after discussing the fact that I'm not a deaf person and that I heard well 1013 over the phone I stopped discussing that bought the tickets but was not that happy with that, all the time they were saying that the Hotel was changing these rates, not them because the hotel was yet full, which was not true whatsoever, a good technique to rise prices I think.
We traveled 5 hours from Guadalajara to Vallarta and arrived about 12:30pm Saturday, even when the checkin is 3:00PM they allowed us to get earlier (a very good detail because I was tired of driving).
Yet there they give you your key and your TV remote, that yes, you must return at check out time, there was no issue with that, the check in process was pretty fast. Actually I could see that the normal price for a night there was 1375, so I felt ok about the 1113 rising price circus I had to experience in the agency.
The room was big, it was the Junior suite kitchened, it had everything so we prepared our food ourselves, two beds one for our kid and one for us. I read a review that the living room has no TV, that's true, but we moved the TV there and plugged it to the cable installation ready, I guess that's is what they expect you to do, move the TV from the room to the living room and every body happy.
There's also a patio where you can wash your clothes if you are in a cheap travel budget or you stay many days.
Our AC, fans, kitchen and all worked fine, the AC is a bit noisy, that's true, but we could sleep ok, the only 'problem' we found was a little aligator (about 1 inch big) walking in the beds, it was funny but we made sure no other 'animals' were there walking everywhere, we had no ants or other stuff like that.
The pool area is ok, but the pool has the same water level in all the pool 1.35cm, is not really for little kids that dont swim, we had to buy a life saver for our kid.
Other thing is that the pool water was cold! the sun at this season doesnt warm the water enough I think and they dont warm the water in the hotel, so you must be very brave to get into there.
Since we prepared our own food we didnt try the restaurant, so I can't give an advice on that, and I didnt wanted to pay too much just to know if that was worthy, one thing that was really funny is that they called our room almost the last hour on the Monday before we left to say that they were contacting us all day to invite us to a free breakfast that was included in our package, that was not true, we didn't receive any call and the package didnt included that as far as we knew, anyway we had our own breakfast at that time (noon), so it was pointless to invite us to a free breakfast, very funny though, who takes the breakfast at noon anyway.
One thing we didnt like is when they did the cleaning they didnt put clean towels back so we had to call TWICE so they can give us clean towels, and I made sure the towels problem got resolved quick because I didnt wanted to be in the middle of the 'oh, the towels are gone, you must pay for them 250 pesos each, two towels' dilema.
We also had the problem with the lady that sells you time shares, but that was across the street, not there in the hotel, and that is true, she is annoying, and you cannot avoid here unless you cross the street in the middle of the boulevard, that's pretty dangerous, we just let her talk all that she wanted and said we didnt have the time anyway.
The beach is not really near, we had to walk through dust and in the middle of a new hotel in construction to get to the beach near a river, I heard the hotel had a promotion to use the hotel across the street beach as part of the Puerto de Luna package using a bracelet or something, that package is not that clear.
We had a good weekend and probably return in future, the experience was ok for us.
- Official Description (provided by the hotel):
- Be welcomed to the lovely Puerto de Luna All Suites Hotel in Puerto Vallarta, Mexico! At this family friendly four-star hotel, our bet is that clean beds, delicious breakfasts and the surrounding cuteness will maximize all of our guests' joy of living this Mexican paradise. ... more less
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- Also Known As:
- Puerto De Luna All Hotel Puerto Vallarta
- Puerto De Luna Hotel
- Puerto De Luna Vallarta