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“awesome view & hotel!”

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Crown Paradise Golden Resort Puerto Vallarta
Ranked #44 of 124 Hotels in Puerto Vallarta
Kelowna, Canada
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“awesome view & hotel!”
Reviewed December 29, 2010

just a short review/note to say that we couldn't have been happier with this hotel/view/service and mostly the friendly staff!! if there was anything you were in need of you just had to ask and they would do their best to accommodate you. we love this hotel and will be repeat customers!! they really make you feel special there. thanks for a memorable holiday. not to mention our name on all in room material,very special attention to detail. I HIGHLY RECOMMEND THIS HOTEL

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kelownacarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (574)
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English first
Lindstrom, Minnesota
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 26, 2010

The Golden Crown Paradise was everything we expected. Check-in went smoothly and the romms were just as advertised. The bed is hard as a rock (but that is expected in Mexico). We made a call to the front desk and requested a foam mattress and it was delivered and put onto our bed. Housekeeping was average at best. We had to call a couple of times and tell that that our room had not been cleaned and we went 3 days in a row with no wash cloths. The reataurants were very nice and had plenty of choices for each meal. It was really nice not having to depend on a buffet. The pool was excellent (although they really need a SWIM-UP BAR). The servers and bartenders the best. They would get anything you wanted. The pool servers would bring you a drink when they noticed you were about out without having to order one. They do have top-shelf liquor (you have to ask for it though). It is a very wuiet and relaxing resort. I would recomend it to everyone and we will definitely come back,
..

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jchar24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 24, 2010

My wife and I visited the Golden Crown Paradise from Dec. 2-16 as a late celebration of our 35th wedding anniversary. We have stayed here twice before and once at the sister resort, the Crown Paradise Club. This was our 16th visit to Puerto Vallarta, a place we consider our second home.
Often, you find resorts are not as good as you remember them, but that wasn't the case with the Golden Crown Paradise. From start to finish, we were extremely happy with the resort and its staff. It was always extremely clean and every day you saw staff painting, washing floors, cleaning pool loungers etc. The only negative we could mention was the fact that we were only allowed three visits to the a la carte restaurants next door after being told we could get more coupons if we wanted them after we had used the three we were given on registration.
The quality of the food was generally excellent at all restaurants, although the Sans Souci next door and Salvadore's were our favourites. We were very pleased to find our friend Raul still working next door at Sans Souci and we visited him three times. He is an excellent waiter and an a prime example of why we love the Mexican people so much. We also must commend Antonia at the main restaurant, who was our server for most breakfasts and lunches.
The beach at the Golden Crown Paradise is one of the best in the hotel zone of Puerto Vallarta and we enjoyed the large hot tub with swim-up bar at the Club resort next door.
All in all, an outstanding trip to the Golden Crown Paradise and we wish we had booked longer. Many people return year or year and we even met some who come two or three times a year. It's easy to see why.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PVMEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, Canada
Level 5 Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed December 21, 2010

Stayed here for 1 week of R & R. Enjoyed the selection of resturants. Los Gallos which is next to the outdoor one as a great little treasure. No reservation required & most people assumed it was the same menu as the outside cafe. But it had a great menu & found the quality of food as good as the a la carte ones that required resevrations. This hotel is great for 18+ as we heard about the one next door Club which was very family oriented & well presented but lot of crying kids at night. Worth the extra to upgrade to this one if you have no children. As well you have the right to use the Club but not vice versa. Staff are great at both hotels.

  • Stayed December 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank notboring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, marketing office at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, December 24, 2010
Dear Customer,
Greetings, thanks for choosing Golden Crown Paradise It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,
We hope you give us another chance to serve you, if you happen to visit Puerto vallarta in the future.


With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince George, Canada
Level 5 Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed December 19, 2010

Stayed here from December 4 to 18 in an ocean front room on the fifth floor. This was our fourth stay at Golden Crown. The staff is great and the location is perfect for us. What we really noticed during our stay was how consistent things have remained at this resort. The same friendly staff. The same activities, etc. The things we loved on our previous stays are still here. However, consistency has its limits. For example, the music coming from the breeze bar while you sit on the beach is the same every day, and was the same as the music we heard last year. The food is unchanged from last year. The two formal restaurants, Salvador's and Paradise, have menues that are no different from our past stays. It's not that we didn't like the food or the music but after a while it becomes monotonous.

The information desk is little more than a timeshare pitch. They will tell you that it is not a timeshare seminar they want you to attend, but don't be fooled. People are absolutely bombarded with timeshare offers in Puerto Vallarta. Even in grocery stores! So when we have to deal with it in our hotel as well that is rather sad.

The biggest concern I had this year was with my health. We never ate outside of the resort and twice during our stay I became seriously ill with what I can only assume was food poisoning. Three of the fourteen days we were here I spent in bed and in the bathroom. My wife was perfectly fine.

Overall, we did enjoy our stay and we would recommend this resort. Someone coming to this resort for a first time stay will probably love it. My wife and I, after four visits, are ready for a change.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank geoboy89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, marketing office at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, December 24, 2010
Dear Sir,
Greetings from Golden Crown Paradise It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high.
I would be checking on the issues you had during your stay.
Thank you for choosing .....

With warm regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
saskatchewan
Level 5 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 18, 2010

First let me start with saying, at first glance we weren't too impressed. It looked a little tired and rundown. No real grounds to wander on . More like a hotel than a resort, imho. But it really grew on us. We stayed for 2 weeks from Nov 20 - Dec 4. It was so nice and quiet. There were no lineups for anything, food, dinner reservations, drinks. Loungers on the beach were always available. No worries for a spot to park yourself for the day at the pool either.
The wait staff were just excellent.
Room service was always prompt.
We are beach lovers and I must mention the vendors. I found them pleasant and entertaining. I do agree they are plentiful and persistent but certainly no worse than anywhere else in PV. We didn't buy a thing from them the first week we were there. The second week I bought a few things and got some really good deals. Sunglasses were 100 pesos which is pretty standard. Silver earrings were avg 100 pesos. etc. I thought the vendors prices were comparable to downtown. I think a day on the beach would be quite boring without the vendors.But I do know some people find them very annoying. To each his own. If you were bothered by them you could alway go to the pool area.
One thing I should mention is the pool is warm like bath water! No big deal for us, we used the ocean to cool off.
The restaurants were great. The food was the best we have had at AIs. We never had a problem getting a reservation.
One other thing I will mention that was a BIG negative for us. We went to Salvadors for the early seating. We had finished dinner and he brought out the coffee tray to make the flaming coffee for us. We were the first table that evening and when he wheeled the cart to our table, there were 2 US 5 dollar bills folded neatly displayed on the tray in front of us. It was an obvious setup for a tip. My husband and I were totally turned off by this. We tip at the end of the meal. I didn't like this at all and found it TACKY. It really turned us off. One other time was when we went to the French restaurant and at the end of the meal my Husband only had 20 peso bills with him so he piled 5 of them together and sat them on the table. As we were leaving the Host who had seated us, walked by me and muttered, where's my tip... Now I don't know if he was talking to me or himself. He brushed by me looking annoyed as he said it. He could have been talking about the table next to us. Maybe he thought we were just leaving 20 instead of 100. But I shouldn't have heard it. This was our only trip to that restaurant.
So overall the trip was great and I would recommend the resort to anyone. We really enjoyed it. But for the two minor tipping incidents.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pvis4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, marketing office at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, December 24, 2010
Dear Customer,
Greetings, thanks for choosing Golden Crown Paradise It was a pleasure to have you with us,
Thanks for taking time to value and rate our product and services,
We hope you give us another chance to serve you, if you happen to visit Puerto Vallarta in the future.

With best regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Canada
Level 4 Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed December 17, 2010

I took my parents to the golden crown paradise (adults only) dec 6-13/10. We have stayed at this resort many times and know many of the staff.

The basics of the hotel are the same...no buffet, a heated pool, and great location. But I had some issues this time.

Because we have stayed many times, I email them and have them reserve us into a particular restaurant and time. The girl did not do it. She did leave us a note giving her excuse but poor service. I went to the restauarant ealy and talked our way in.

The first morning, I left 20 pesos on the pillow for the maid and went to the front desk to have the clock radio fixed. Later when leaving my parents room, the service man was leaving the room to fix the radio, went in, and the money was missing. I told the front desk and they made sure the maid recieved her money.

Another day, with the save the lounger game going on, my towels were taken along with personal items from our loungers. I have stayed at this resort many times and they have never done this before. And what was especially maddening was I caught it not long after they had done this, and a large number of loungers were being reserved with towels but they either were not taken or put on shortly after mine was taken. And the personal items are not their property. After raising XXXX at the front desk, my items were returned. It almost seemed like they targeted us.

You are allowed to use the facilities next door at the family resort. There is no free wi-fi at this hotel. And I have asked a number of times. Make sure you get to the beach hut before 8am to reserve the restaurants especially the french one next door.

The rooms are basic along with the tv. But I do not go to mexico for either.

This is not a party hotel. It is very quiet. But friendly.

I do not want to only write bad things. But this trip was not their best foot forward.

Would we return. Probably. For the right money because it has some things that are not found elsewhere.

TIP...wallk to the end of the street and you at the pier, the internet here is one US dollar per hour per person. A great deal.

  • Stayed December 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vancouverbrian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mpgiesemann, marketing office at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, December 24, 2010
Dear Sir,
Greetings from Golden Crown Paradise It was a pleasure to have you with us. We appreciate taking time to review our services, and I am glad you have rated most of our services very high.
I would be checking on the issues you had during your stay with us
Thank you for choosing .....

With warm regards,
Marc Giesemann
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Paradise Golden Resort Puerto Vallarta

Property: Crown Paradise Golden Resort Puerto Vallarta
Address: Av. de las Garzas S/N | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Top resorts Hotel in Puerto Vallarta
#23 Luxury Hotel in Puerto Vallarta
#24 Spa Hotel in Puerto Vallarta
#34 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Paradise Golden Resort Puerto Vallarta 4*
Number of rooms: 214
Official Description (provided by the hotel):
Golden Crown Paradise All Inclusive Resort where our unmatched personalized and friendly service are a cut above the rest with a great location just 10 minutes from downtown and 15 minutes from the International Airport. As an adults-only all-inclusive resort, our focus is on pampering, tranquility, and rejuvenation. ... more   less 
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Also Known As:
Golden Crown Paradise Resort Puerto Vallarta Hotel Puerto Vallarta
Golden Crown Paradise Puerto Vallarta
Crown Paradise Puerto Vallarta
Crown Paradise Resort

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