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Crown Paradise Golden Resort Puerto Vallarta
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Reviewed December 28, 2013

This was our 4 time staying at the Golden Crown Paradise, and as always it was wonderful. not a fancy new place, but they sure know how to pamper a person. and the service is the absolute best! this year I had a problem with my ear and needed medical attention. they had a doctor in our room within an hour. the doctor was as skilled as any I have seen in the United States. very concerned about my ear and making sure I was okay to fly when it was time for us to leave. and that he came to our hotel room, try getting service like that somewhere else!!! we now have extra confidence in traveling to the Golden Crown, knowing if there is a medical problem that the care we will get is the best. and an added bonus, there were more television news shows and movies broadcast in english this year. a treat when we were relaxing in the our room before bed. can hardly wait to go back this next year!!

Room Tip: get a room above the main level so you can leave the patio door open and go to sleep listening to the ocean. wonderful!
  • Stayed: December 2013, traveled as a couple
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1  Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 26, 2013

Many thanks to the staff of the Golden Crown. These people went above and beyond to make sure our stay was great . From Carlos, at the entrance to greet us , to the staff at the restaurants , grills, bars and to the housekeeping staff we found them all friendly and helpful . This was our eighth time visiting this hotel and the staff is why we continue to come back.The hotel is located walking distance to shopping and a short bus ride or cab to the malicon and downtown.The food is great and the place is fairly quiet if you just want to relax. Our welcome back supper on the beach , at sunset , was again a nice touch . This is an older hotel and dated but hats off to management and staff for their efforts.

  • Stayed: December 2013, traveled as a couple
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4  Thank lskennedy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2013

This was our 2nd stay at Golden Crown. The first time was back in August for our anniversary. This time was for my birthday and Christmas! The weather was perfect. Service in some areas wasn't as good as the last time but we still had a wonderful time. Polo took very good care of us and it was great to see Letty again!! We attended to "return guest" dinner the night before we came home. That was outstanding!! The sunset was beautiful and the food was great! I can't wait till we go back again next year. It is like going home....there is no better place to be!! Our room was on the 7th floor with a beautiful view as usual. We did the Pirates of the Bay one night,sailed on a small catamaran,went fishing early one morning. We didn't catch anything but got to see a beautiful sunrise,lots of whales and a sea turtle. That made it worth every dollar we spent. We also did the San Sebastian tour, had the best tasting tequila I've ever tasted and a great lunch. Most of the time we just lounged by the pool getting some sun!!

  • Stayed: December 2013, traveled as a couple
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3  Thank SalemBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013

My wife and I enjoyed our ten day holiday to GCP. We stayed from Nov 26 to Dec 6. Rooms are looking very dated, still no flat screen TVs, come on guys it's 2013. Beach area has new cabanas, they're a bit rickety but do the job. Food was excellent and the service was very attentive, hotel was less than half full. Some tips, try and get a room on the 3rd or 4th floor, you can then use the stairs, as the elevators are small and you can wait a while. We took a day trip to San Sebastian up in the mountains, took the local bus and saved 1200 pesos on the organised tour price, much more fun mixing with the locals, the bus drops you at La Estrella and you take a taxi from there to San Sebastian, highly recommended for some local colour

Room Tip: stay on the third floor, as near the ocean as you can, you can walk up instead of waiting for the elevators
  • Stayed: November 2013, traveled as a couple
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3  Thank janton2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2013

As an 11-time repeater, we return to the Golden Crown Paradise mainly because of the service, food, location, and . . . our friends.

There changes taking place at the Golden Crown Paradise. Some are good. Some changes need improvement.

The pool and beach areas have new loungers and more sun cabanas. Notable change is that in the past at least twice weekly the loungers at the pool were bleached and hosed down. This did not happen while we were there. And, probably not in a long time as the two-year old loungers have mold growing in the webbing. I never saw this on the 8-yr old loungers. The beach towels are new. The pool itself is in need of repairs and maintenance (cracked tiles and mold.) The water was always clean.

Pool activities used to be fun. This year the volleyball referee made some rotten calls, changed the rules mid-game and did not pay attention. Same with his calling of BINGO: not remembering numbers called, declaring very strict rules and then not abiding by them. In the past if a person called BINGO in error, they had to drink a shot of tequila. A fun penalty. This year they were ejected from the game (except they were not. Obviously, it was just a cost saving pseudo rule). In the middle of the game he made some announcement about joining the Paradise Club (timeshare)—a commercial during Bingo? Really? It was laughable. Not laughable was a song played during water aerobics: a techno song from Funkagenda that had a great beat, but the lyrics were offensive to many of the elderly participating. People were looking at each other like did I just hear that correctly. Six minutes of it and it was painfully clear. (The song is three words, and the first two are What the . . .) These trivial issues do not ruin a vacation, but are representative of the cheapening taking place at this property. GCP always had top-notch entertainment coordinators. Pool server was excellent when she was around. She had to work both the beach and the pool. They used to have two or more for this job.

Elevators: The north was operational and the south was down a few days—it’s a new one. We stay on the 5th floor and take the steps up and down every day to work off our indulgences. Note to management: The fourth floor stair as a chunk of concrete is missing. This is a tripping hazard.

The staffing has changed. The regulars are behind the scenes working the kitchen, or the sister hotel (A huge pay cut.) New younger inexperienced employees are in the front of the house. In the past, the experienced were visibly training the inexperienced. Now, they are on their own and seem to lack the work ethic that this property boastfully is known for. Where tipping is not required, and in the past discouraged, it is now out in the open with a tip jar an all. Thing is, many of the employees do not exceed the expected and paid for service level. This management/business strategy is going to backfire.

The Bellavista dining area has new tables, chairs, and umbrellas. Looks nice and offers more seating and shade. For those concerned, this outside dining area is now non-smoking. A breakfast buffet (and some days a lunch buffet) along with an al carte menu option offers more flexibility. (Tip: ask for the menu, as it will not be offered.) The breakfast buffet was nearly the same every day and just average. The lunch buffet was excellent. Service was very spotty: missing flatware, forgotten food orders and beverages. Self-help mimosas are offered, but you have to chase someone down to open new bottles and take away the empties. One morning they said they were all out. I went to the bar 20 feet from my table and successfully ordered a mimosa. After a day or two of being recognized, service improved tremendously. However, one should not have to look familiar to receive good service.

The pool snack bar still offers plenty of options: beef and pork tacos, pizza, hamburgers, chicken wings, build your own nachos and fresh vegetable and fruit.

The Breezes remains the same ole goodness. There are quick on-the-go breakfast items and a variety of sandwiches for lunch. The Cuban and Mahi Mahi among our favorites. Sushi—Spring Rolls available at sundown.

Dining options were plentiful. We did not need coupons to eat at the sister property, and easily secured 8:30 pm reservations by phone. (Probably due to low occupancy at the CP while under construction.) Salvador’s, San Souci, and La Piazza were as good as ever. Fujiyama was not good—four meals and none enjoyed. The ambiance of the Japanese restaurant was lost in the Italian restaurant, but the food is what counts. The food was either over-cooked or under-cooked; the presentation looked like a spoonful of buffet slop. The service was slow and disordered.

One area of disenchantment was that the landscaping was not as well maintained as in years past. GCP is an older property, but the landscaping was always impeccable. This year the grass was overgrown and unkempt with no trimming along the wall edges (about 8-10 inches high in some places—indicating long-term carelessness). Previously sheared dense shrubs now look leggy and sparse. The hibiscuses that frame the trees suffer the same look. The inside fountain was empty, but with chipped paint, mold rings and slimy rocks. It was in this condition last year, too. I was hopeful that this little gem would not look neglected this year, too.

To the “GCP repeater”, the most obvious change is the management. We arrived on Saturday 12/7 and we stayed in our usual room 2512, and upon check-in, as expected, our room was not ready. Off we went to the changing room for poolside and pubside activities. Three hours later, we go to our room to find no hand towels or wash clothes. No welcome back iced beverages, no treat, an empty refrigerator, and no Casa sign on the door. Nothing that would wreck our vacation, but these niceties, as in the past, are still in practice at this hotel-- we wondered why the oversight, especially as a repeater in a paid-for upgraded room. No worries the front desk said they would fix it. Nope, we had to call housekeeping and room services late at night. The refrigerator was stocked with beer, soda and water daily thereafter. We consistently did not receive wash clothes and/or hand towels and gave up asking the last two nights. The Casa sign showed up five days later, on Wednesday, 12/11.

Our greatest grievance, that could not be remedied unless we had known about it, was the missing invitation to the “Repeater’s Thank You Dinner”. Typically, an invitation is sent allowing for two days advance planning to RSVP. Unfortunately, we ate off-site the night of the dinner. Upon returning, everyone asked where we were. Had we heard about it, we probably could have just shown up--uninvited. This oversight was a bit insulting and a huge disappointment. We look forward to this event for several reasons: GCP does a gracious job hosting the event; the food is amazing; and the company. The company is a large group of all of our friends from around the world who come the same time every year. We have nine group photos marking this memorable event and our vacation.

The Golden Crown Paradise is not a 5 star, never has been; however the service has always been five-star. Sadly, now it’s not. The GCP is suffering in maintenance and consistency. Things we previously extolled. Not sure what is going on with the sister hotel. That property has had many remodels (overhauls) over the years, while the GCP has had a few restaurant, bedding, and poolside cosmetic changes. Money is being spent at the CP and not much at the GCP. Regardless, it doesn’t take any more money to provide service they are already paying to provide. This is a management issue.

In spite of all this, our 11th visit to our home away from home was enjoyably enriched by spending time with all of our friends we have made over the years. For this reason alone, we might give the GCP another try. But, the GCP management should not take this for granted. There are many new and exciting options taking place in Puerto Vallarta.

  • Stayed: December 2013, traveled with friends
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8  Thank Traipse_About
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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