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“Warm heated pool”

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Crown Paradise Golden Resort Puerto Vallarta
Ranked #46 of 126 Hotels in Puerto Vallarta
Wisconsin
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Warm heated pool”
Reviewed January 25, 2013 via mobile

Also wanted to add this for wifi go out the lobby to the right about a block to a coffee shop buy a cup of coffee to get wifi service. 4 internet go to the grocery store called Solarnis Go out the lobby turn left Goto first black turn right And it's on your right hand side The internet for only about a dollar Is kitty corner from this grocery store It's a real estate office. And is next to a mattress store lets you use their Internet For only like 1 and a half US dollar.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ddawner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for take the time and share your comments on TripAdvisor,

We reiterate our commitment to your satisfaction; we hope to see you again in our resort.

Best Regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,221 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Saskatchewan
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 24, 2013

We returned to the GCP and found things a little different, but still very much a pleasant experience which reinforces the need to return again some day.

The weather wasn't the greatest for a few of the days.. in fact it rained so there really weren't that many people interested in hanging around the beach or the pool. We were there during a really slow period and I estimated and then one of the staff told me that they were only at about 30-40% occupancy, which affected the number of staff that were on premises.

I did notice that they never had any of the better alcohol brands out, and no longer show them on the counter as they used to. When we asked for Johnny Walker Black the bartender showed us the bottle (marked for it) and said they hadn't refilled it for him. But that doesn't really matter because everything is quite ok anyway. We always tip (about $ 300 for the week), but I don't think that made any difference.

We had a fantastic third floor ocean front room that gave us some beautiful sunsets, and a wonderful breeze on the balcony. Some of the staff remembered us from previous years, and the GCP had our name on the door when we arrived. We were treated very well, and the wife commented that it was like they thought we were on our honeymoon. (NOT).

We did eat at Paradise and saw Polly who provided his sexy coffee show, but quite frankly although they have really nice full service restaurants, we chose to eat the buffet at the Crown Paradise next door simply because it always had a great selection, and you get to pick and choose what you want, and go back for more. On two of those days when it appeared that no one was in the resorts service dipped, and we found that we ended up getting our own morning coffee, and glasses of water in the buffet area. There didn't appear to be any staff around those days, which was ok with us because we're used to getting our own coffee and water at home, and besides we didn't have to tip anybody... LOL. The outside snack bars are fantastic, with the Mahi Mahi sandwich being spectacular, and the tacos by the pool being very tasty.

This is a really nice place... it's not a five star, but quite frankly we're not five star people, and wouldn't behave properly in that environment anyway. One of the evenings we were invited to a returning guests banquet and treated to a full meal on the beach served by some of their staff. It's very special because it shows that they appreciate their returning guests. I wish that they had free wi-fi in the place, but I found that I could receive 3g coverage from my balcony and used that. I assume my next phone bill will have some extra costs attached.

The only thing I don't like about the place is the time share sales pitch, but we've learned to tell them no, do not attend anything they offer, are left alone after that. The beach sellers aren't really a problem, and surprisingly remember us from previous years, and even what we bought from them. Cool.

The latest and newest thing they have is full double beds under canopy on the beach. WOW. I like that... except I fell asleep, the sun shifted and I got a bit of a sunburn/sunstroke. We got a wonderful show from our balcony one of the evenings from a young couple as well, that my wife would not allow me to video record..

We will go back and the sooner the better.

Room Tip: Get a beach front room in building 2... It is right on the beach, but ask for at least the third flo...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Canadian_Ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for share us your comments; these are very valuable to us. We are very pleased to know that your stay was enjoyable, here at your home away from home, Golden Crown Paradise.

Our goal at Crown Paradise is to create lasting memories, by offering personalized service, added values plus friendly and attentive staff. Your satisfaction is the very important to us.

The repetitive dinner is our way to say thank you for your loyalty with us,

Thanks again for your preference. We hope to have you back at your home away from home.

Best Regards.

Dulce Ramos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 23, 2013 via mobile

This is a very nice place nice size rooms service and food. Great value we paid 949 dollars per person from Milwaukee Wisconsin with a 2 hour layover in Texas. Have gone to Mexico many times this was the only 1 that had a heated pool and it was truly heated. Stay away from Oscar at the front desk he is always trying to sell you something. If you want to get away from the vendors stay at the pool. Service was slow at the Japanese restaurant but the food was good. Service was slow at the Japanese restaurant but the food was good
We stayed in room 2405 fourth floor awesome view and we heard the ocean every night. Be sure to go to the club nitro across the street every night there is a freak show we saw Mexican dancers another night was a magic show. The only thing I wish they had was live music on the grounds. We Would definitely go back.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddawner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for share your experiences with us, we are proud for make your holidays memorable,

We invite you to make a fan in our social network facebook, where you can share photos and comments with us,

We thank you for your positive comments, and we hope to see you soon in this your home away from home.

Best Regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 23, 2013

We had a great time with only one fly in the ointment. Smokers everywhere you can get away from them except for the indoor dinning areas. I would give this place 5 star if it where not for this smoking thing.

Room Tip: We had a room on the third floor facing the pool and ocean. Excellent
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank harveyrogalsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for your positive comments to our Golden Crown Paradise, thank you for your preference.

I will share your restlessness, with our management team, they will take actions for improve in this.

Once again thank you for your comments, and we hope to see you soon, in this your house on the beach.

Best regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 21, 2013

We stayed for the first time this year. Experienced Mexico travelers we found the rooms ok (we had a deluxe oceanfront) but the food was the worst I've ever had at an all inclusive. A la carte restaurants wew a but better. Activities staff played disco music/rap when everyone there was over 45. Management need to leave their offices and talk with their guests. Despite tippping the maid well the room wasn't as clean as it should be. Opt for the deluxe oceanfront room so you don't have to listen to the pounding music during the day and the screaming gringos in the courtyard "pub" bar at night (closes at midnight). Liked the live piano music at breakfast. Nothing much to do at night, the Nitro disco never had more than 5 people in it.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelRipper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for take the time and share your comments with us, they are very important because they are used for improve our services that we offer.

I want to let you know that your comments have been shared with corresponding departments, and you can be sure they will take the corresponding actions,

We hope to see you again, and let us show our commitment with our guests.

Best Regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cortland,ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 20, 2013

This was our 8Th stay at GCP in the past 6 years. We stayed twice in 2012, 1 week in August and 2 weeks in December. As has been noted in previous reviews their always seems to be returning guests mentioned. Why is that ? Like I stated we have stayed here 8 times for a number of reasons. First of all we are a same sex couple and have always felt comfortable and welcomed by staff and guests. We love the adults only atmosphere. The resort is just big enough to meet our needs and small enough to feel like home. We felt that the staff has Always been willing to do whatever to meet our needs. Yes they are extremely attentive and friendly. Over the years we have developed many a good friendship with staff members and look forward to seeing them. This year we found that some of our friends had moved over to the sister resort, so this past trip we found ourselves going there to eat at times. The all inclusive works great for us. We aren't gourmet eaters at home in Ohio so we find the food meets our needs. I do know that it is possible to order things that are not on the daily menus. If we feel like we want something out of the ordinary than we dine in town. Bar service has also been good. We have had many different rooms through our stays and haven't had a bad room yet. We only spend a limited time of our vacation in our room. We want to enjoy our time on the beach, around the pool, at Club Nitro, on the Malecon or at one of the many clubs in the Romantic zone. We love Puerto Vallarta, the people, the culture, the sun, the nightlife and the GCP. We find pleasure in knowing when we arrive we will be treated with respect and as family (guests) and whatever our needs are they will always attempt to accommodate and that's why we return. We come back to relax and enjoy everything that Puerto Vallarta has to offer.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank pvrlvr2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear Guest,

Thank you for your positive comments, we feel proud to make your holidays an experience unforgettable,

We want to invite you to our social network facebook, you can share your pictures and experiences with us,

We reiterate our commitment to your satisfaction; we hope to see you again in our resort.

Best Regards.

Dulce Ramos.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Appleton, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2013

Staff responsive but ill trained, food poor at best, accommodations okay but don't try to change anything they can't deal with change. Price was decent . I would not say anyone really tries to be helpful they deal with the issues that arise because they have to. Waiters run around like "chickens" no real idea what they are doing.

Room Tip: Upper floors are better so you can see the ocean view they advertise.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, March 25, 2013
Dear guest,

Thank you for your feedback, we certainly appreciate them.

Your observations are valuable to us and we are taking it seriously.

Once again, thanks for sharing with us your comments regarding our services, it definitely help us to improve ourselves.

We hope you give us the opportunity to host you again at Golden Crown Paradise.

Best Regards

Dulce Ramos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Paradise Golden Resort Puerto Vallarta

Property: Crown Paradise Golden Resort Puerto Vallarta
Address: Av. de las Garzas S/N | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Puerto Vallarta
#23 Luxury Hotel in Puerto Vallarta
#24 Spa Hotel in Puerto Vallarta
#34 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Paradise Golden Resort Puerto Vallarta 4*
Number of rooms: 214
Official Description (provided by the hotel):
Golden Crown Paradise All Inclusive Resort where our unmatched personalized and friendly service are a cut above the rest with a great location just 10 minutes from downtown and 15 minutes from the International Airport. As an adults-only all-inclusive resort, our focus is on pampering, tranquility, and rejuvenation. ... more   less 
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Also Known As:
Golden Crown Paradise Resort Puerto Vallarta Hotel Puerto Vallarta
Golden Crown Paradise Puerto Vallarta
Crown Paradise Puerto Vallarta
Crown Paradise Resort

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