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“nothing really golden here”

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Crown Paradise Golden Resort Puerto Vallarta
Ranked #45 of 125 Hotels in Puerto Vallarta
Redlion, PA
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“nothing really golden here”
Reviewed September 22, 2012

we stayed from 8/4 to 8/10/2012 i always take a bit of time to write my reviews to make sure i am being fair and not over exagerated in my determinations.

1. airport arrival - run don't walk through the first zone of the airport these are all time share people trying to sell and are very persistant. they will try to pursuade you by stating they have your ride to the hotel do not listen to this your transportation is in the lobby and will be looking for you even if you arrive late.

2. hotel general appearance and service - check in was slow there was one person working the counter as otheres stood arounbd watching. once checked in we were sent to a hotel rep tha was to explain the details of our stay such as how to reserve the ala carte restaraunts, meal times, hotel amenities and such. they breezed through this and went right into the time share pitch. the lobby area looked clean and inviting and had a beautiful breeze blowing through it. our room was an ocean view on the 4th floor and had a spectacular view, the room it self was adequate though dated. the bathroom was in need of repairs the tub did not drain well even when showering. there was water damage on the ceiling above the shower and along the floors especially behind the toilet so the musty smell was explained. the paint on the balcony was chipped cracked and peeling on the surface of the hotel and on the wrought iron. the room was kept clean however and besides a towel issue. ( you have to leave your towels on the floor in a heap or they will not give you clean ones) as for the rest of the resort it was in much the same condition. a little paint woudl go a long way. the pool had a visible layer of scum around the tile edges as well as alot of missing tiles. service in general was slow to no existant we waited two days to have the tv remote brought and the tv fixed.
monday the resort was visited by upper management or the owners. it was funny to see how active all the staff became and even paint brushes being broken out. the pool area was actually cleaned before 9:00 (most mornings the pool area would still have empty drinks and food left around it) and the entire atmosphere improved. of course by the end of the week it was back to what we had arrived to.

3. food - the buffet was very repetitive
breakfast - a good variety and fresh made food including eggs to order
lunch - several locations on the property to choose from not bad but nothing stellar
dinner - buffet was okay the ala cartes where much better especially the asian inspired and salvadors
over all the food was okay the buffet did become repetitive with much the same menu throughout our stay and i know it's mexico but tacos every day?? and always the same variety .. and the meat in general leaves a lot to be desired the beef even the medallions of beef at salvadores was incredibly gristly with alot of connective tissue tough to eat, the chicken was the same.

4. the bars - these were okay once you learned how to order what you wanted. the drinks were on the low side of alcohol content but if you asked for a double or triple the staff would oblige. the top shelf stuff is there you have to look and ask they even had jack daniels and johnny walker! lots of your typical island style drinks.

5. the vendors - these people are relentless, a constant barage of hey senior or whistles to get your attention. they were not allowed on resort grounds but even from the far end of the pool we were harrased. you could tell one no thank you and the other three that where standing there would then trey to get you to buy. one even had the nerve to say thank you .. thank you for nothing as we were trying to get to our reserved dinner. once i ventured out to the beach it became even worse when you would turn down the wares they were offering then the offers to buy marijuana and cocaine would start. it's hard to imagine that the hotels can't control this a little more effectively. we have been to other resorts where a small village type setting is provided off grounds but close enough by that if you choose to go out and buy you can easily reach them, or they would set up certain nights the vendors could come in and display their wares.

6. the locals - there was not an issue with locals at the hotel for the most part everyone was well mannered and polite. there was a bit of a mismanagement issue with two younger gentleman who wanted to fight. one was clearly drunk and rather than ask him to go to his room or cut off the alcohol they let it continue to a boiling point.

overall we would not go back to this resort and or the area.

  • Stayed August 2012, traveled as a couple
    • Value
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Helpful?
1 Thank phrank-ritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, October 8, 2012
Dear guest,

Thank you for feedback, we are sorry that we did not exceed your expectations, Your comments are really important for us because help us to improve our services.

We value you as a customer and we hope that you give us the opportunity to host you again.

Best Regards

Dulce Ramos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (559)
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English first
Medicine Hat, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 21, 2012

We stayed at the Golden Crown Aug 25 - Sept 1 2012. As stated previous, this resort is a bit dated. Besides that, the resort is good.

Food: we ate at all the a la cartes. They were all about the same in quality. The food was good not great. We also ate at the buffet next door for breakfast. No bacon. What!

Room: Clean. Pillows sucked bad. Went to wal-mart and bought 2 pillows for $3 each, best $6 i ever spent.

Booze: very good selection. No complaints.

Service: very good. The waitress by the pool (Antonia i think) was crazy amazing.

Overall we had alot of fun. Its a good place for the right price and i would return.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DougsBoss1A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, October 8, 2012
Dear guest,

Thanks for taking the time to share your experiences on in Trip Advisor; your comments are taken into account to improve.

We reiterate our commitment to your satisfaction; we hope to see you again in paradise.

Best Regards

Dulce Ramos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 17, 2012

This was our 6th trip to the resort. Occasionally we stray bit always seem to return. Each time we bring more couples with us who also enjoy the resort. This isnt Sandles, but neither is the price. It is now and has always been a great value for what you pay. There are some things the GCP offers that I really enjoy. The first is pool side waitress service. She was always excellent and made sure you were not left thirsty. The second is 24 hour room service. You will be hard pressed to fine another resort that provides you these 2 services at this price. GCP also has many top shelf liquor options and doesnt make your drink with a squeeze bottle of watered down liquor. My only disappointment this time was unlike in the past, they would not give us an upgrade (unless we wanted to pay). Like I said this was our 6th time and we always bring many with us (3 other couples and a single this time). The hotel was about 25% (maybe) full and there is no reason they couldnt upgrade multiple return customers with a little upgrade. I heard there is new ownership and I guess I just didn't "Feel the love" this time. Some of the other reviews speaking of rudeness etc... I dont get. The service is always fantastic and they make you feel like you're "Somebody." I will go back and I guess my basic room will be fine. Still the best value I've seen.

Room Tip: Pay the extra for a mini suite. Hot tub, fridge and more room.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Rollin15733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CROWNPARADISEPVR, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, October 8, 2012
Dear guest,

Thank you very much for taking the time to let us know about your experiences. Your comments are valuable for us, due permit us to take the appropriate actions to prevent these type of incidents.

We hope to see you soon for show our commitment to our guests.

Best Regards

Dulce Ramos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 11, 2012

This was my first time to PV and the hotel is nice, nothing special but does the trick. The pool could use some work (new tiles etc) but the pool beds are great. The 2 reservation restaurants are good and you have to get a sexy coffee the show is awesome! The rooms are decent, nothing special but not bad at all, bathrooms have forsure been re done in recent years and are nice. The people complaining about the resort are nit picky all in all the property is well kept and the service was very good. We stayed on the adults only side and it was VERY quiet, we went with a group of 10 and we were pretty much the only ones at the hotel to party. At night the resort is VERY quiet, club nitro is located across the street and im sure it is busier in the winter when the resort is busier but it was dead, we would go in before dinner to get some bottled sol beer. Bottom line is i would return if i got the deal we had gotten again. Downtown PV nightlife was great and i didnt feel unsafe at all at anytime!

Room Tip: the pool view rooms were nice as a friend was in an ocean front and the waves crashing the beach at...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Reid H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenCrownParadise, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, September 14, 2012
Dear Guest,

Thank you for taking your time and share your experience on Trip Advisor. Your comments are always valuable for us and allow improve our service, we passed your observations to the corresponding department.

We are gladly to see that your stay was pleasant, in Golden Crown our goal is create lasting memories.

We invite you to share your comments on Facebook, where you find great promotions. One more time thank you and we hope to see you in an near future.

Best Regards
Dulce Ramos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cortland,ohio
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 23, 2012

Our 7th stay at GCP in the past 6 years. First time during August and probably last. Normally travel in December and are returning this December for 2 weeks. It was really good to see the staff many of whom we have made friends with. This trip was nice just too hot, too wet and too quiet. Resort was probably 25% full, mostly mexican vacationers. Downtown was also a bit quiet and again mainly nationals. I agree the menus were a bit limited, but all you had to do was request something and it was prepared and delicious. Very pleased with the all inclusive. Drinks were good and cold. We received an upgrade ocean front room that was great just felt like we were staying in a seperate resort. The jacuzzi tub and stocked refrigerator were a nice additon to our stay. Even had bathrobes and slippers available. Anyways we keep coming back to recieve excellent service and enjoyable accomidations. Love the friends we have made and cherrish the memories of every trip. Counting down the days until December 7th thru the 14th. Thanks once again GCP for treating us like we are special.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank pvrlvr2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoldenCrownParadise, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, September 1, 2012
Dear Guest,

Thank you for your feedback, we are pleased that your holidays were satisfactory, and gladly wait for your next visit.

We are appreciated your trust in us, and we invite you to follow us in our web page on Facebook.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 16, 2012

Although we stayed at the GCP in March, which was our first stay and definitely not our last, I am compelled to give my review now in light of the recent negative reviews.

Aside from some minor issues, we thoroughly enjoyed our stay. We found the property to be clean, there was always someone cleaning, our room was very nice and spacious. Yes, a little dated but clean, the bathroom was clean and big enough. We didn't hear excessive noise from the air conditioner. The beds were a little hard, but we still managed to sleep well. We chose an oceanfront room and the view was gorgeous. The room had a jacuzzi on the balcony - wow! It was well worth the small extra charge.

The didn't find the beach vendors to be intrusive at all. All we did was politely say no thanks and they went away. I actually bought a couple of items from them, which I am very happy with, and they were very nice to deal with. The pool was always clean, we enjoyed the activities around the pool.

The food was not bad in some of the restaurants and very good in others. The breakfasts were excellent. The fruit was fresh when we were there and the omelettes made in front of us were fantastic.The Paradise and French restaurants were our favourite, fantastic food and service. We loved the beach bar where we got very nice sandwiches for lunch. The fish sandwich was our favourite. The bartenders were great fun and the drinks they concocted for us were really good.

When we arrived, we avoided the information desk because they were trying to get us to sign up for a timeshare session, and yes, it was mildly annoying because they were quite persistent, but we just said, no thanks and it was fine.

The free city tour was very good and the Rhythms of the Night outstanding, a must!

In conclusion, our stay overall was very good and we will definitely be going back

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank puregold24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldencrown3, Director de Relaciones Públicas at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, August 17, 2012
Dear Guest,

I want to thank you for taking the time to share your comments on Trip Advisor and for giving us the opportunity to be your host on your vacation.

We appreciate your high opinion of our facilities and service that were provided by our staff.

At Crown Paradise are always ready to welcome and pamper our guests as a compromise.

Thanks again for expressing your opinion and will be my pleasure to welcome you on your next visit here in your home away from home.

Warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 12, 2012

We've been to mexico many, many years for our annual couple vacation. The beach and ocean is fantastic. Other than that, the resort itself is dirty, in need of repair (broken elevator, putrid odor in the hallways) and the room's are tiny. I was not impressed with the following:

-the food (buffet or a la carte) is disgusting and has little to choose from. You end up eating the same food every day. The fruits and veggies were fermented (you could smell the rotten fruit even before you put it on your plate), there was no variety, they reused food that wasn't eaten the day before all the time...an example being fries that were cold and hard or the peas/corn being frozen. When brought to their attention they simply said they weren't going to put out fresh food until this filth was eaten. That tells me this isn't a 5 star resort. Not only that, we could see the staff sweating in to the food, not washing their hands, touching dirty areas and returning to the buffet food. Yuck!

-the vendors. I know coming to Mexico, no matter where you stay you'll have vendors annoy you...but this resort was particularly bad. They would grab my arm while i was walking by, touch my arm or leg while i was resting in the shade, yell at me while i'm in the ocean to get my attention. They were very aggressive.

-The internet is not included. We were told it was when we booked but it isn't. Just like they told us there were 2 buffets and 5 a la carte restaurants...nope, because 2 of the a la cartes were closed and 1 of the buffets was a grill that had maybe 3 options to choose from and even then it was open once during our 14 day stay. There is a little cafe right next door (a 2 minute walk) which had internet we could use if we purchased something.

-The staff were horrible. Not helpful, lazy and rude. We didn't have a remote control when we got our room and called the front desk, even offered to pick it up ourselves and were told that since it was 9pm (we arrive at 830pm) we'd have to suck it up and wait until the morning staff came on. And that is the least rude experience we had with the front desk. Any question we had they would act very inconvenienced. Then the icing on the cake is that they act pissed off when you don't tip. Bad service = no tip....well, apparently that isn't their philosophy.

Overall, this resort is a 3 star and i would never recommend this to anyone nor would i ever return. Even if it's a steal of a deal, i wouldn't return. I would recommend the Riu Vallarta. We stayed there for 2 weeks and it was excellent. This place is a dump.

If you do choose to stay here, bring your own pillow.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Amy2weekvacay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
goldencrown3, Public Relations Manager at Crown Paradise Golden Resort Puerto Vallarta, responded to this review, August 15, 2012
Dear Guest,

Thank you for taking your time in share us your comments on Trip Advisor. This are most valuable to us and allow us to take the appropriate actions in opportunity areas.

We respect your opinión regarding this matter, but, just like information we have safety inspections by an independant company that measure the cleaning, hygiene and safety procedures not only in the kitchen but in the restaurants, rooms, pool and beach area. Also the hotel offer 4 restaurant to the carte, snack and additional to this you have the plus to use the facilities, restaurants, snacks & bars of our sister property.

We consider that the comments from our mutual client are most a matter of point of view, we are very proud of being a hotel that offers the service we promise for our clients.

One more time thank you for bring us this matter to our attention. We value you very much as a customer and we hope to see you back at Golden Crown Paradise as our guest so that we can show you our true abilities.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Paradise Golden Resort Puerto Vallarta

Property: Crown Paradise Golden Resort Puerto Vallarta
Address: Av. de las Garzas S/N | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Top resorts Hotel in Puerto Vallarta
#23 Luxury Hotel in Puerto Vallarta
#24 Spa Hotel in Puerto Vallarta
#34 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Paradise Golden Resort Puerto Vallarta 4*
Number of rooms: 214
Official Description (provided by the hotel):
Golden Crown Paradise All Inclusive Resort where our unmatched personalized and friendly service are a cut above the rest with a great location just 10 minutes from downtown and 15 minutes from the International Airport. As an adults-only all-inclusive resort, our focus is on pampering, tranquility, and rejuvenation. ... more   less 
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Also Known As:
Golden Crown Paradise Resort Puerto Vallarta Hotel Puerto Vallarta
Golden Crown Paradise Puerto Vallarta
Crown Paradise Puerto Vallarta
Crown Paradise Resort

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