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“SERVICE,QUALITY,ACCOMODATIONS/guests Bill & Diane”

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Plaza Pelicanos Grand Beach Resort
Ranked #37 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed February 10, 2014

we stayed 2 weeks in late Jan 2014. This hotel was clean, good value, and service was excellent.
Waiters could not do enough for everyone, nice rooms, good food, and good activities. Thanks to
all the staff, all departments and a special thanks to Alondra, Salvador, Fernando who always had time to talk and share on a daily basis. We took part in some of the activities and enjoyed the
cooking lessons. We hope to return next year and really appreciated the activities staff coming to
find us on our departure day to wish us well and invited us back. We travel to sun destinations every Winter and this little "added touch" really impressed us

Room Tip: choose a partial oceanview
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  • Stayed: February 2014, traveled as a couple
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1  Thank bilanddiane123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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611 - 617 of 2,579 reviews

Reviewed February 10, 2014

The service is fabulous, thanks to the bar staff of Eduardo, Armando, Claudio, Rigoberto, Antonio and towel man Saul for being so welcoming and ready to serve with a smile

First floor rooms are the way to go, great view of pool and benefit of the patio

Room Tip: Ground floor rooms have a small patio overlooking the pool
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  • Stayed: February 2014, traveled as a couple
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Thank Linda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2014

The Spa had a promotion for massage and a facial. It featured 80 minutes of massage and a facial for 51 USD (a real bargain) but the biggest bargain for me was Rosario Rodríguez, an intelligent and gentle woman, who was one of the most intuitive therapists I have ever had. She seemed to know what pressure and where was needed. Perfect! Her facials were incredible. I give the hotel 4 stars, but must give Rosario 5!

Stayed: February 2014, traveled with family
1  Thank 613Cate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded February 10, 2014

Dear Guest,
Thank you for your recent stay and posting your nice review. We are so glad that you enjoyed all the benefits that Sunset Plaza Hotel guests have.
I will extend your congratulations to Rosario Rodríguez, I am sure she will be satisfied to know your kind consideration for a job well done.
Our spa offer you a wide list of Spa services inspired in the in the environment; our treatments will renovate, hydrate, relax and awake your inner energy to heal your body, it is an extraordinary place with services specially designed to provide you wellness and renovate your body creating an authentic experience, the Spa staff are delighted with your visit, and hope you find the perfect place to pamper yourself with accessible prices.
Please receive our appreciation for sharing your feelings with us, and look forward to your next visit.
Sincerely,
Leaslie Gómez / lgomez @hotelesgdlplaza.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

We stayed at Pelicanos for 1 week and had a one bedroom suite in the tower on the 4th floor facing the beach. The rooms was huge and spacious. We had a nice kitchen with full size fridge and all the amenities we needed. We had opted out of the all inclusive so we did our own meals and ate out at restaurants. We did the time share presentation and got 50% off the all inclusive which wasn't great since we didn't take it. We did to one day of the All Inclusive on our last day there and we were not too impressed with it. They had fish on the buffet for lunch and it was not cooked and all jelly like inside and they selection was not that great. We ended up getting a burger from the snack bar later on since we didn't really enjoy the buffet. Then we had the Al la Carte dinner that night which was awful. The portions were very small and this time the food was overcooked and actually dried out like it had been prepared earlier in the day. So we were really happy that we hadn't done the all inclusive for the week. The rooftop lounge is a must see for the sunsets. You can go up there for happy hour and it is well worth the view. We had wonderful views from our balcony and watched some gorgeous sunsets from there. We walked along the beach as well and enjoyed that. The pool was ok but quite cold. The lounge chairs that faced the water were great to sit on as they had a mattress that was quite comfortable to sit on. I would return to this resort but not do the all inclusive.

Room Tip: As for a room in the tower facing the water.
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  • Stayed: November 2013, traveled with friends
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1  Thank gayle6769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2014

the 2 weeks i stayed at plaza pelicanos grand beach was awesome! the food was hit or miss but you seem to get that at most hotel/all inclusive. the staff working the place are helpful kind and a pleasure to be around. big props to the activities department always finding stuff going on, Abimael, Raul, Alejandro and DJ Sosa. Front desk personal were great help too, Jaime, Daniela and Lisbeth. no complaints whatsoever about the place, cleanliness, attitudes or anything. in fact i'd opt to go back in a heartbeat!

  • Stayed: January 2014, traveled with friends
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3  Thank Frank B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 3, 2014

We just returned from our week away from the snow and cold. Plaza Pelicanos Grand is a very nice small resort. The staff are very friendly and helpful, always making sure you have what you need. They work hard to make sure the resort is clean and beautiful every day. One suggestion I would make is that the dining options need to be explained better for the all inclusive. We finally figured out that the a la carte's weren't always open during the week, so saying in their advertising that there are two a la carte restaurants isn't always true. We also were never told what kind of food is served a la carte on each evening, as it changed from night to night. We didn't know that on Friday night they bbq'd steak and shrimp at the buffet, and we had made a reservation at the a la carte so missed the BBQ. We never did figure out what the a la carte restaurant was that set up on the weekend along the ocean front railing. Providing that kind of information to all-inclusive guests would be very useful in helping them plan dining activities. Returning guests might have it all figured out, but new guests certainly don't and by the time you do figure it out, your one week vacation is over. All in all we had a lovely week at Pelicanos Grand.

Stayed: February 2014, traveled as a couple
7  Thank KDJ1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded February 4, 2014

Dear Guest,
Thank you for your recent stay and posting your nice review. We are so glad that you enjoyed all the benefits that Plaza Pelicanos Grand Hotel guests have.
We appreciate the time you have taken to give us your opinion and observations, please be sure that your comments have been very helpful and we are committed to improve our opportunity areas.
Thank you for contribution to the forum and we hope to have the opportunity to host you again on your next trip to Puerto Vallarta to provide you with another great experience.
Warm Regards,
Leaslie Gómez / lgomez @hotelesgdlplaza.com.mx

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Reviewed February 3, 2014

As a single mom traveling with my 4 year old it was so great to have an AMAZING childcare provider - SANDARA - that was able to create great activities, fun arts and crafts and just relaxing with my kid by the pool. Thank you Sandara for all the love you shared and the great care.

Room Tip: If you have a small child who needs to go to sleep early-ish, make sure you take a room not facing t...
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  • Stayed: January 2014, traveled with family
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Thank nora s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded February 4, 2014

Dear Mrs. Nora,
On behalf of all the staff of Plaza Pelicanos Grand, we would like to thank you for sharing your holidays with us.
I will extend your congratulations to Sandra, I am sure she will be satisfied to know your kind consideration for a job well done.
For us it is really motivating to know that our service makes the difference in our guests’ vacation and that we are able to help you relax and simply enjoy your free time with us.
We are very proud we were able to surprise you with our kids activities. We strongly believe in the personalized and real service.
We look forward to having the opportunity to have you staying with us, in the meantime, feel free to contact us at anytime.
Kind Regards,
Leaslie Gómez / lgomez@hotelesgdlplaza.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza Pelicanos Grand Beach Resort

Address: Jose Clemente Orozco # 131 | Zona Hotelera Las Glorias, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Puerto Vallarta
#16 Top resorts Hotel in Puerto Vallarta
#24 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#37 Romantic Hotel in Puerto Vallarta
Price Range: $132 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Plaza Pelicanos Grand Beach Resort 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Plaza Pelicanos Grand Beach Resort situated on beautiful Las Glorias, surrounded by colorful tropical vegetation. facing the Pacific in Puerto Vallarta, close to shops, Teatro Vallarta, Malecon, Caballito, restaurants, and attractions, only 15 minutes from the Puerto Vallarta International Airport (PVR) and 7 minutes from downtown. The layout offers private and quiet areas, as well as active areas for recreation.The hotel offers amenities like outdoor pool, a childrens pool, two aerial Jacuzzis with bay view, a health club, and a childrens club, concierge desk, Spa, Bali beds, wireless Internet access (surcharge) is available in public areas, wedding services and complimentary guest parking is limited, Sky lounge Bar, tennis court, karaoke room, game room, a buffet restaurant and two a la carte restaurant for dinner ... more   less 
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Also Known As:
Plaza Pelicanos Grand Beach Hotel
Pelicanos Puerto Vallarta
Plaza Pelicanos Puerto Vallarta
Hotel Pelicanos Puerto Vallarta
Hotel Plaza Pelicanos Grand Beach
Plaza Pelicanos Grand Beach Resort Puerto Vallarta

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