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Plaza Pelicanos Grand Beach Resort
Ranked #37 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed November 13, 2013

The location is good, food is good too, is comfortable but the service is very bad, in the restaurant the waiters don't have any attention, they take off the glass without offer any more,they take you the drinks with very bad attitude, the people in the bar is not friendly and also serve the drinks with bad attitude, also they denied us the service 1 hour before the bar closing, the animatio people with very bad attitude, the miss Diana very rude and Javier despot and arrogant, He responded to my wife of very bad way and He responded to my brother in law with an attitude agresive and defiant in a volley ball game in the pool, they should take caer about this because whom are paying are us the customers, in general the staff don't have idea of good service, they needs capacitation or hire people with service vocation. The staff gives much preference to the foreigners being that we pay for the service too. Other point was that some keys didn't open the rooms. I don' recommend, I wouldn't return.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with this hotel
Thank ALEJANDRO V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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669 - 675 of 2,579 reviews

Reviewed November 13, 2013

This was the best resort ever. The room was better than our expectations. Great corner view. Service was excellent. The beach was great. Service was everything we wanted. Everyone was friendly. We felt they really wanted us on the resort. No complaints on anything.

  • Stayed: November 2013, traveled with family
    • Value
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Review collected in partnership with this hotel
3  Thank MICHAEL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
13
Reviewed November 12, 2013

I enjoyed the grounds, room service, and in general everything. We had a room by the beach and loved the balcony. We spent a lot of time on the balcony reading and simply watching the ocean listening to the surf. The tropical show was excellent.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with this hotel
3  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded November 13, 2013

Dear Guest,
Please allow me to start by thanking you for taking the time to share with us your impressions regarding your stay, I am happy to hear that you and your couple enjoyed your vacation and we will be looking forward to seeing you here every year.
Thank you so much to share your lovely experience; Plaza Pelicanos Grand is very proud to know we exceeded your expectations making your vacation memorable and special.
Puerto Vallarta has many options to offer when it comes to food, fun and nature areas, so we will be very happy if you give us the opportunity to host you in your home away from home.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

Great location, staff, food and facility. Looking forward to a repeat visit...........................Could do without the Timeshare hassle - we do not need more weeks...............The service in the Sky-Bar was excellent and a great place to watch sunsets.

  • Stayed: November 2013, traveled with family
    • Value
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    • Rooms
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Review collected in partnership with this hotel
1  Thank traveljunkie075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded November 13, 2013

Dear Guest,
Thank you for your recent stay and posting your nice review. We are so glad that you enjoyed all the benefits that Plaza Pelicanos guests have.
We have a complete all inclusive and 3 snacks & Bars; Calandria Snack Bar with a la carta snacks and waiter bar service. Sky Lounge Bar with a great variety of margaritas, wines and appetizers. Pergolas Restaurant with drinks services and taco snack service from 11PM to 7AM. Our Sky Lounge Bar has the most beautiful view of the bay and it is amazing to look the sunrise and sunset from it.
Please receive our appreciation for sharing your feelings with us, and look forward to your next visit.
Sincerely,
Leaslie Gomez
lgomez @hotelesgdlplaza.com.mx

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A TripAdvisor Member
11
Reviewed November 10, 2013

We had a very good time. Puerto Vallarta is my favorite place for vacations. We go every year and came back yesterday, but can hardly wait to go back! All the staff is very kind and helpful, the activities at the pool and just right, the music, everything. The only this I would ask for is to get a room at the tower, since I have to walk with the help of a cane, the elevator is much better than to climb the stairs.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Rooms
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Review collected in partnership with this hotel
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded November 13, 2013

Dear Guest,
We are very proud to have you back at your home away from home!! Thank you for posting your nice review. We are so glad that you enjoyed all the benefits that Plaza Pelicanos guests have.
I will extend your congratulations to our staff will be satisfied to know your kind consideration for a job well done.
Please receive our appreciation for sharing your feelings with us, and look forward to your next visit with your couple to receive you as you deserve.
Best Regards,
Leaslie Gómez
lgomez @hotelesgdlplaza.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

We just returned from 2 weeks at this resort. My wife and I and our son really had a great time. Definitely more frequented by locals then by foreigners and it made it as much or more enjoyable. A little noisy some days with the kids but we met some super people. The staff is EXTREMELY attentive. As a prior traveller ( Michael) had mentioned Manual was very friendly and informative and took an interest in making sure we were happy, the other bell men were also quite good, Mayra and Xochil also helped to make our stay very memorable. Special thanks to Gabriel for ensuring we had a great room as well. The activity people were amazing. All in all one of the better vacations we have had in Mexico and we go every year. The rooms are a bit older but VERY clean and we had a 2 bedroom with full kitchen that suited our needs very well. It was quiet and comfortable. The main restaurant was good and reasonable for breakfast, etc. and we did take the Rodizio one night as well. It was OK but there are 2 Brazilian/Argentinian restaurants in town that are more authentic. The location is close to Old Town and the Malecon. We would come again. As for the tour companies etc take it as you may. We found one next to the pharmacy to the left of the entry to the hotel run by two brothers who did their best to fix us up on prices without having to take a presentation. The day we left he actually was wearing a tee shirt from our home town to thank us. Such a nice surprise and like I say two really decent guys. Just tell them you don't want to take a presentation and they will do everything to keep their prices fair anyway. If you do take a presentation they actually have better discounts then the Sunset Plaza presentation the hotel promotes. ( The only really value the hotel offered was 50% off the all inclusive if you went through the hotel. Tours were actually more?) As for location, Downtown or up to marina is a 6.50 peso ride, Sayulita is 30 pesos. We will be returning in the next year or two to this resort. Worth every penny...

Room Tip: email Gabriel beforehand with any special request. We were quite pleased and as the room was back a...
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  • Stayed: November 2013, traveled with family
    • Value
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Thank WorldTravelsTandJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded November 13, 2013

Dear Guest,
Thank you for your recent stay and posting your nice review. We are so glad that you enjoyed all the benefits that Plaza Pelicanos Grand Hotel guests have.
We appreciate very much your high opinion of our premises and the service you always receive from our staff. We are glad to know that you enjoyed the food and services our great team are always happy to please any request.
We are very happy to hear that we were up to your expectations.
We hope to see you soon.
Sincerely
Leaslie Gómez
lgomez@hotelesgdlplaza.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2013

My wife and I spent a wonderful week here. It is a smaller resort on the beach in the Hotel Zona. Our corner room overlooked the bay and south toward the downtown area. The staff was warm and supporting and by the second day appeared to recognize us and we were greeting with apparent care. We would specifically like to commend Manual who greeted us as we got out of the taxi and was a wealth of information throughout our stay. Selene at the concierge desk is a joy and Alejandro in activities was supportive and fun to deal with. Our housekeeper Silvia saw to our every need and truly made us feel welcomed. We particularly like the fact that about half of the guests were Mexican families and their relationships with each other make both of us happy. If we have any drawback, it is the constant pressure to take tours and see timeshares from the storefronts across the street from the lobby.

  • Stayed: October 2013, traveled as a couple
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2  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality_1Manager, Manager at Plaza Pelicanos Grand Beach Resort, responded to this reviewResponded November 13, 2013

Dear Mr. Michael,
Thank you for taking the time to share with us your impressions regarding your stay, we are very happy to hear that you and your wife enjoyed your vacation.
I will extend your congratulations to Manuel, Selene, Alejandro and Silvia for their great job and making a memorable stay for you.
Plaza Pelicanos Grand is located right on the beach at the center of the hotel zone, just a few minutes’ walk from the rich culture and traditional architecture of downtown.
We are a complete resort who offers you full all inclusive, activities, a la carte restaurants, snacks, bars, pools and entertainment. You never will be bored with us.
We will be looking forward to seeing you every year!!
Sincerely,
Leaslie Gómez
Lgomez @hotelesgdlplaza.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Plaza Pelicanos Grand Beach Resort

Address: Jose Clemente Orozco # 131 | Zona Hotelera Las Glorias, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotel in Puerto Vallarta
#16 Top resorts Hotel in Puerto Vallarta
#24 Spa Hotel in Puerto Vallarta
#29 On the Beach Hotel in Puerto Vallarta
#37 Romantic Hotel in Puerto Vallarta
Price Range: $132 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Plaza Pelicanos Grand Beach Resort 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Plaza Pelicanos Grand Beach Resort situated on beautiful Las Glorias, surrounded by colorful tropical vegetation. facing the Pacific in Puerto Vallarta, close to shops, Teatro Vallarta, Malecon, Caballito, restaurants, and attractions, only 15 minutes from the Puerto Vallarta International Airport (PVR) and 7 minutes from downtown. The layout offers private and quiet areas, as well as active areas for recreation.The hotel offers amenities like outdoor pool, a childrens pool, two aerial Jacuzzis with bay view, a health club, and a childrens club, concierge desk, Spa, Bali beds, wireless Internet access (surcharge) is available in public areas, wedding services and complimentary guest parking is limited, Sky lounge Bar, tennis court, karaoke room, game room, a buffet restaurant and two a la carte restaurant for dinner ... more   less 
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Also Known As:
Plaza Pelicanos Grand Beach Hotel
Pelicanos Puerto Vallarta
Plaza Pelicanos Puerto Vallarta
Hotel Pelicanos Puerto Vallarta
Hotel Plaza Pelicanos Grand Beach
Plaza Pelicanos Grand Beach Resort Puerto Vallarta

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