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“Melia Hotel in Puerto Vallarts”

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Melia Puerto Vallarta All Inclusive
Ranked #47 of 123 Hotels in Puerto Vallarta
Reviewed September 4, 2013

This is NOTa 4 star hotel as they list it. This is an old hotel, the mattresses are old and pillows are low quality and the beds are uncomfortabel, the water pipes are old and nosie and the tap water smells really bad , the air conditioner are all old as well and dont work all the time, the rooms have a damp feel and smell.. The activites on the property are not maintained, or repaired, the beach is unswimable, the pool temperature is way to hot and needs to be repaired. The restaurants are not 4 star quality and the only afternoon one is a hamburger stand. The night entertainment is for children ages 2 - 10 not for adults. The bar inside does not open till 5 pm so getting water or pop or beer you have to go to the pool area. Was very disappointed in our stay at the Melia and will not recommend it to anyone. I

Room Tip: Stay at a new hotel, one built in the last few years, not the old ones, and photos can and will be a...
  • Stayed: August 2013, traveled with family
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9  Thank Colleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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761 - 767 of 3,680 reviews

Reviewed September 4, 2013

I arrived at the Melia and was not impressed by anything! We upgraded our room to the M level for an additional $80 and found that there were no additional services provided. You could not get a drink before 11:00 and the only bar that was open was the pool - almost fell in while walking down the stair because they were slimey. You only had a choice of 8 mixed drinks at the pool - I had a mojito which had moldy mint in the drink. The Lobby bar opened at 5:00 which was not air conditioned - this was the only bar that you could order tequila or any other shots. Although the bar people were friendly, the rest of the staff barely understood english. The first night we made a reservation at the only restaurant open and when we arrived we were told that we did not make a reservation. We insisted so they sat us. This hotel caters to local mexican-speaking families - not americans. We did spend the evening in the only bar open, sweating our butts off while listening to music and being the only Americans in the hotel. When we woke up our bed and counters were covered in ants. We got a taxi and decided to buy a day pass at a hotel elsewhere. After a wonderful day at the Barcelo - highly recommend - we checked out of the Melia and truly started enjoying Puerto Vallarta.

DO NOT STAY AT THE MELIA!!!

  • Stayed: September 2013, traveled with friends
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11  Thank hiredpen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

The staff was by far excellent. The rooms were ok (not bad) but we weren't in the rooms much. The pool, sand volleyball court and beach area were very nice. I couldn't get my kids out of the ocean. This was my first trip to Mexico so I am sure there are nicer places but if you want a fun and relaxing vacation, this was great.

  • Stayed: July 2013, traveled with family
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5  Thank Trish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this reviewResponded September 10, 2013

Dear Guest,

It is an honor that allowed us to be part of his first experience in Mexico,
We appreciate your comments, especially we are happy to know that your stay was enjoyable. Meliá Hotels International invites you to see some other destination in México and that we will be happy to serve, as in Cancun, Cozumel, Los Cabos, Cancun, Puerto Vallarta and Mexico City.

It will be an honor for us to serve you again.

Best regards,
Guest Experience Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

We have stayed at the Melia Puerto Vallarta on 2 other occasions. We enjoyed our past stays so much that of course we stayed again. The staff at the restaurants really goes out of their way to accommodate and help. The bar staff were friendly and courteous. Our suite was second to none, overlooking Banderas Bay. This hotel is always, clean, comfortable and consistent. We surely will be back!

  • Stayed: April 2013, traveled with friends
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6  Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this reviewResponded September 10, 2013

Dear Guest,

First of all, thank you so much for taking the time to write about your experience in Melia Puerto Vallarta, We are really happy to know that your stay was pleasant. Our staff work with all the heart and the honest intention to give you the best quality of services, for that reason your comments in a specially way makes us feel our goal even closer; satisfaction from all our guests.

Again, Thank you so much for your comments. We'll be waiting for you at your return to Puerto Vallarta.

Best Regards,
Guest Experience Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Awesome people and service saw a lot of stuff the restaurant was really really good ;) we definitely would go and stay here again. Best place to go and be pampered like a king and queen we plan to go back again in December and hope to have the same view as last time

  • Stayed: October 2012
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2  Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this reviewResponded September 10, 2013

Dear Guest,

We appreciate your comments and we are pleased that your stay was successful. Without a doubt, make the guest experience unique and memorable is the reason why we work day by day with dedication, so we are happy to know that we exceeded your expectations and that you are considering us at your returning to Puerto Vallarta.

We will be waiting for you with open arms.

Best Regards

Guest Experience Manager

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Reviewed September 3, 2013

Awesome and large Hotel - with avery good Interiour. My Friends am me have been there for 14 Days. The Beach at Hotel was very clean with clear Water. Swimmingpool Area have been nice, but mostly much Guests there, so we decided to go better to the Beach. In Evening the Buffet for Dinner was very good and there have been a large Choice of Meals. Especially the Desserts have been very tasty. Reception Staff was very friendly and did gave us good Recommendations for Daytrips. We spend there a very good Beach Holiday in Puerto Vallarta.

  • Stayed: June 2013, traveled as a couple
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3  Thank highflyers2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servici0_al_Huesped, Guest Experience Manager at Melia Puerto Vallarta All Inclusive, responded to this reviewResponded September 7, 2013

Dear Guest,

It's a pleasure received your comments, and more than anything knowing that your stay was pleasant. We keep working to give the best quality of our services to all our customers at the same way.

We'll be happy to know about your return to your house Meliá Puerto Vallarta.

Best Regards

Guest Experience Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

Aside from the odd great service provider, I just was not impressed at all with the overall service and quality at the resort. I do not know why you would advertise as being all inclusive and have food and drink that you have to pay for at the resort. There was no clock in our room and we did not even have face clothes for the first 4 days we were there. There were a couple of great service providers at the pool, however we spent a lot of time getting our own drinks and this was in the off season. My child had no interest in any of the children s activities. I don't think I would recommend this resort.

  • Stayed: August 2013, traveled with family
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6  Thank Nalaine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Servici0_al_Huesped, GUEST EXPERIENCE MANAGER at Melia Puerto Vallarta All Inclusive, responded to this reviewResponded March 21, 2014

Dear Guest,

Thank you for taking the time to share your comments about your last stay with us.
It's a sadness that you couldn't enjoy our services, we work every single day to give you the best of us. We hope that in a future you can give us the chance to serve you and try to change your perception about us.

Best Regards,

Guest Experience Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Puerto Vallarta All Inclusive

Address: Paseo De La Marina Sur 7 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Top resorts Hotel in Puerto Vallarta
#25 Spa Hotel in Puerto Vallarta
#37 On the Beach Hotel in Puerto Vallarta
Price Range: $165 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Melia Puerto Vallarta All Inclusive 3.5*
Number of rooms: 318
Official Description (provided by the hotel):
Overlooking Marina Vallarta, one of the most exclusive and quiet areas of Puerto Vallarta, a four star luxury hotel just 5 minutes from the airport or 10 minutes from downtown. Just a short walk from the 18 hole, par 71 Marina Vallarta golf course. 318 rooms in a vast tropical sanctuary on the beautiful bay of Banderas, ideal for a family vacation. Gazebos facing the ocean, the place is perfect for photographing perfect sunsets over Puerto Vallarta. Nightly themed dance shows live, from traditional retro style dances to traditional ones performed by the hotel's own dancers. Where is Puerto Vallarta? Located on the beautiful Pacific coast of Mexico, with an international airport and a seaport, it is one of the most popular tourist destinations. Romantic ocean views ready for your special occasions. Experience the best Mexican experience from the moment you enter Melia Puerto Vallarta. This all-inclusive, 4-star luxury resort offers its guests a variety of dining options and perfect leisure activities, whether for a romantic getaway, a family holiday or a corporate meeting. The property has a timeless tropical charm, thanks to the large open spaces and spacious, peaceful ecological gardens (full of iguanas, ducks, coy, birds) and wide sea views. The hotel has been designed by architects Oriol Bohigas and Joseph Martorell, authors of other projects such as the Olympic Village and the Olympic Port of Barcelona. The ingenious climate-focused design allows you to enjoy Puerto Vallarta's climate all year round. Are you traveling with children? Melia Puerto Vallarta All Inclusive is a family-friendly hotel offering babysitting services with trained and certified professionals. Children's activities include crafts, billiards, table tennis, table football, arcade machines and more. Attention: FREE TOBACCO SMOKE-FREE HOTEL IN CLOSED AREAS: Melia Puerto Vallarta is concerned about the environment and as part of its Sustainable Tourism program, offers its guests and associates a smoke-free environment in all our rooms, theater, Lobby, restaurants, elevators, hallways of rooms and in some open areas delimited by the Hotel. This strictly non-smoking room is charged a room cleaning fee of $ 200.00 USD for guests who violate the "smoke-free" policy. For all visitors who smoke, hotel puts at your disposal assigned areas in the pool area, motor lobby and public beach. Ask for the map with the designated smoking areas. ... more   less 
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Also Known As:
Melia Puerto Vallarta All Inclusive Beach Hotel Puerto Vallarta
Sol Melia Puerto Vallarta

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