We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Has a nice old Mexico feel” 5 of 5 bubbles
Review of Krystal Puerto Vallarta

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Krystal Puerto Vallarta
Ranked #64 of 127 Hotels in Puerto Vallarta
rhinelander wi
Level Contributor
174 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Has a nice old Mexico feel”
5 of 5 bubbles Reviewed March 30, 2014

We stayed at the Krystal for two weeks in March 2014. The resort has brick and cobble stone walkways/streets that make it feel like old Mexico and the style of the buildings isn't the slick highrise look of so many of the resorts. the buildings are lower (4 floors or less). The grounds were well kept and clean. The grounds crew was working on the upkeep everyday. All of the staff was very friendly and Enrique by the pool kept us supplied in drinks and food. The staff at the lobby bar were also very friendly and the drinks there were excellent. I had a couple of massages while we were there and the prices and service was great. You could get a 75 minute couples massage for $80USD or 40 for one person. The massage was a great way to help unwind. We can't wait to go back next year!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rhinelandermike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,390 reviews from our community

Traveler rating
    292
    393
    272
    220
    213
See reviews for
406
348
32
96
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 15, 2014

Sure, it's an older resort, but, the rooms are very clean, as are the beaches, eating areas. Registering and checking out was a breeze, however, upon departing, we had no airport shuttle; had to cab it ( 100 pesos ) Staff are very accommodating and friendly. Breakfast ( all inclusive ) is plenty with good variety. Excellent location, minutes to downtown PV, near the marina, can walk or take a bus for 7 1/2 pesos. Supermarket very near. Grounds very nicely groomed. I would suggest to remove the mini bar currently in room and replace with a mini fridge. Nice beach, but, really cannot swim as the surf is too strong, but, I am not complaining. Lots of activities you can choose, i.e. para-sailing, horseback riding, massages in enclosed canopy on beach. The girls are fantastic at giving massages. Oils they use are wonderful smelling. Stayed for one week Mar 2-9( 9325 ocean view ) and have nothing but great reviews and fond memories.

Room Tip: Book an ocean view room. Enjoy the sunset and surf while sitting on your deck. Good soundproofing, a...
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 8, 2014

My husband and I just returned from the Krystal Vallarta Hotel. We enjoyed every minute of it with their super friendly staff. They are always ready to help you in any way you ask. They go out of their way to show you their hospitality.

Room Tip: The room were hot that spacious but comfortable. We had an oceanfront with a balcony which was exce...
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RonCoOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 6, 2014

I loved everything about this resort. Spent five days there last month ... staff was great, rooms were in good shape and clean. Good location. Restaurant options were good, bars had good selection. A good experience all-around.

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Alex W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed March 3, 2014

Only spent two nights at the Krystal, but would stay again. A great beach, good lounger chairs, lots of sand, great waves, jacuzzi's pools and the food was tasty, other than the Brazalian BBQ, which tasted gasey on the grilled meats. Only complaint is the cost of the WiFi, it should be included in the price of the room. However I like the location, close to Walmart, Costco, other restaurants in the area, and we had an ocean front room, ground floor, which is our choice and it was great, step out to the beach and enjoy

Room Tip: Ask for the room you want and the desk will do their best to accommodate. Ocean front is supreme
See more room tips
  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

WE LOVE THIS RESORT. The staff are TREMENDOUS! After five years staying at the Krystal they have truly become friends. Thank you to Carlotta, Aristeo, Roberto, Angel, Bruno, Martine, Eduardo, Elroy, Saul, Enrique, Jesus, Francesco & last but not least Marcella. Each day Marcella and her staff ask if we are happy and were we satisfied. So many we still do not know by name but their smile makes our day.
The hotel rooms are not brand new, however, they are clean and very comfortable. People have to remember that this resort is an older "Treasure". The Mexican ambiance is warm & very, very pleasing. We go to Puerto Vallarta - yes to enjoy the sunshine but most of all the hospitality of the Mexican People. We receive all of this at the Krystal. We meet fellow Canadians & Mexican tourists as well. We spend our days looking out at the very wide/open expanse to the Blue Pacific & the Sierre Madre Mountains. What a view!
The hotel seems to be working very hard to improve their image. However, we have to realize that in todays economy it takes time. We truly hope that the management, of the wonderful Kyrstal, will do everything in their power to make necessary improvements but never, never, lose the ambiance we so dearly love. Good Luck to you all.

Until we meet again,
John & Sheila (from Canada)

Room Tip: Ask for an ocean front room in the hotel> By doing so you do not need to put the a/c on, instead...
See more room tips
  • Stayed February 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krystalconcierge, Maitre Lobby at Krystal Puerto Vallarta, responded to this review, March 3, 2014
Dear John & Sheila.
I am so glad to hear you had a great time staying at Krystal Puerto Vallarta. I want to thank you for taking the time to share your experiences you lived and enjoyed during your stay with us, I am delighted to read your positives comments, I will happily share them with our staff.

Aristeo , Carlotta, Roberto, Angel, Bruno, Martin, Eduardo, Eloy, Saul, Enrique, Jesús, Francisco and Maricela already know about your review and are very proud to have made you feel comfortable and very special, they´re looking forward to seeing you again very soon.

Thank you again for allowing us being your host and we hope to have the opportunity in a near future to provide you one more time with the excellence in service we are known for.

Please let me know if you´re planning you next vacation, It´ll be a pleasure to have you back in this beautiful resort.

Cordially
Bárbara Gamerdinger.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed February 24, 2014

We stayed in a villa and used two of the bedrooms. The staff here are wonderful! My sister has had a timeshare here for 12 years and is disappointed in many of the changes that have occurred but we enjoyed the peaceful grounds as a nice retreat from the hustle and bustle of town. Our unit and pool were kept very clean, again the staff did a great job!
I think many people would be disappointed if they view this as a self contained resort or went with the AI option. We had lunch twice by the pool and order from the menu that is available. The food was fine but the choices are somewhat limited if you are planning on eating here everyday. We had a kitchen so one of us made breakfast every morning and the rest of our meals were eaten either at the Marina or in town.
We found the pools to be very nice. The chair hogs are ridiculous though! See Photos! One morning we did just move some towels off a couple of chairs we wanted to use after our morning stroll on the beach. They were there when we went for our walk and still there after 45 minutes when we returned. We moved the towels and hung out for about an hour and nobody showed up! Its all very silly.
Check out time was 10 but we asked and we were allowed to stay in our rooms until noon giving us another relaxing morning on the beach! At noon, after showering and packing, we left our bags with the bellhop and went into town for a couple hours before our flight. We also asked at the front desk and they printed out our boarding passes for us!
My husband and I really enjoyed our time here. I think if you just use it for quiet and relaxation you'll love it. I would not go here and plan on spending 24/7 on the hotel grounds. The PV area is interesting, safe and cheap to get around so do get out and enjoy!

  • Stayed February 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RCTravelHounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krystalconcierge, maitre lobby at Krystal Puerto Vallarta, responded to this review, February 28, 2014
Dear Guest:

One of the best satisfactions in the hospitality industry is to learn from guests we made you feel special and exceeded your expectations, our unique goal is to create great stories that will remain in your mind forever.

I thank you for have chosen Krystal Puerto Vallarta to spend your vacation, I also appreciate the time you took to let us know your important comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Puerto Vallarta hotels
3.3 mi away
Los Arcos Suites
Los Arcos Suites
#26 of 127 in Puerto Vallarta
4.0 of 5 bubbles 480 reviews
0.1 mi away
Hacienda Buenaventura Hotel & Mexican Charm All Inclusive
Hacienda Buenaventura Hotel & Me...
#22 of 127 in Puerto Vallarta
4.0 of 5 bubbles 1,488 reviews
3.3 mi away
Playa Los Arcos Hotel Beach Resort & Spa
Playa Los Arcos Hotel Beach Reso...
#27 of 127 in Puerto Vallarta
4.0 of 5 bubbles 2,368 reviews
Show Prices
Show Prices
Show Prices
2.1 mi away
Buenaventura Grand Hotel & Great Moments All Inclusive
Buenaventura Grand Hotel & Great...
#21 of 127 in Puerto Vallarta
4.0 of 5 bubbles 2,362 reviews
0.1 mi away
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
#35 of 127 in Puerto Vallarta
4.0 of 5 bubbles 2,372 reviews
1.1 mi away
Plaza Pelicanos Club Beach Resort
Plaza Pelicanos Club Beach Resor...
#43 of 127 in Puerto Vallarta
4.0 of 5 bubbles 1,860 reviews
Show Prices
Show Prices
Show Prices

Been to Krystal Puerto Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Krystal Puerto Vallarta

Property: Krystal Puerto Vallarta
Address: Av de los Garzas, s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Top resorts Hotel in Puerto Vallarta
#44 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Official Description (provided by the hotel):
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Hotwire, Expedia, Travelocity, Despegar.com, Cheap Tickets, getaroom.com, Priceline, HotelQuickly, Evoline ltd and TripOnline SA so you can book your Krystal Puerto Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing