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“Don't bother” 1 of 5 bubbles
Review of Krystal Puerto Vallarta

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Krystal Puerto Vallarta
Ranked #64 of 127 Hotels in Puerto Vallarta
Chiago
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Don't bother”
1 of 5 bubbles Reviewed October 24, 2011

This place is a total rip-off. After booking a trip for our anniversary we were shown to a beat up old room with two double beds - no working television - mold in the closets - a patio door that didn't lock. The main plaza with all the pools was closed for renovation leaving only one pool for 400+ rooms. Do not use a credit card to make phone calls - they use a company called BBG Luxembourg and a call can easily cost $50.00 USD per minute. Also 800 numbers do not work in Mexice.

Room Tip: If you want a nice room in PV do not stay in the hotel district - spend a few extra dollars and go d...
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank Thomas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,390 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Minneapolis
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 22, 2011

I have received email indicating the pool construction will be completed late December 2011 and the new Hilton Puerto Vallarta being built onsite will be completed May 2012. Yes they are taking another piece of our paradise for a new hotel that will include the new tower opened in 2009 as well as most of the pool area. Karen and Roger, check your messages. Here is a link for info on the new construction. http://www.banderasnews.com/1109/nb-hiltoninpv.htm
cut and paste the link to your browser search bar Read it and weep, I'm weeping with you !

  • Stayed March 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mlock302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 21, 2011

I have been staying at the Krystal in Puerto Vallarta for years. I was planning a trip for Mid-November but am hearing that the pool and resturant are closed. Can anyone shed some light on this? Is the beach still set up for guests or is that also closed? I don't want to bring first time visitors to a Hotel that is not set up to meet my previous experiences. Any information will be appreciated.
My trip last year was fantastic. As always, the service was great and the wait-staff is the best!

  • Stayed November 2010, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longview, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 4, 2011

I'm a time share owner and I just learned that they (Krystal) removed a large part of the pool. What gives! It is the best part of staying at Krystal.

  • Stayed November 2010, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Rodger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Innisfail
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 15, 2011

We stayed there for a week in December during the Virgin to Guadalupe Festive. It is a great resort. The beach is good, the pools spectacular. The food was a little expensive, but the bus stop was in front of the hotel so we were able to travel easily to the down town and the Melacon for walking and dinner. Will stay there again.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank mexicorvc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corona, California
Level Contributor
186 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed August 22, 2011

I recently spent 6 days in Puerto Vallarta at an International Swim Meet. I was there to accompany swimmers from Southern California and to be one of the officials for the meet. All 5 teams (400 total swimmers, their chaperones, team managers and officials) were housed at the Krystal Vallarta. The location was ideal for that many young people (12-18). Being an all inclusive, everything was right on site and it was the perfect locale for us. We had the use of the beach, the many pools, the various restaurants and all other amenities during our free time. The rooms were fairly comfortable, however, because of the size of the facility, our Southern California swimmers were not all housed together and that meant a little extra work for the adults in keeping track of our swimmers. The food was excellent! We had a wide variety of choices at every meal. Breakfast was quite suitable for young athletes, providing everything from eggs to pancakes to fresh fruit to cereal to bacon and sausage to various pastries and more. Lunches and dinners were also excellent. Fresh fruit, salads, potatoes, pasta, fish, chicken, hamburgers, hot dogs, vegetables and more were offered for lunch and dinner. No one went hungry and it was all tastefully presented. Being right on the beach provided great activities for everyone. The various hotel personnel attended and met our every need.
While the hotel is not in the main tourist area of Puerto Vallarta, it was perfect and perhaps a little known option for people traveling to that area. This was my 4th trip to Puerto Vallarta, so had seen it all before. I would definitely come back to this hotel. It is close to the airport and other transportation and not that far from the main tourist area.

Room Tip: There are many buildings on this hotel site. They all seemed to be relatively quiet. Some obviousl...
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  • Stayed August 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JanetWK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed August 19, 2011

I am not sure where to start! This place was a complete rip off! Let's start with the fact that what we thought was a great deal came with almost $700 in additional fees plus a required timeshare presentation that we were not told about until two weeks before we arrived!! This was not in our initial purchase agreement! In addition when we tried to cancel we were told we would lose ALL of our money plus have to pay an additional $150!! This place had me disgusted from the moment we walked in! There were flies around the food! It was all inclusive but we ate out daily because the food was always under attack by flies! I was afraid to eat! I couldn't believe they tried to hard sell us on buying a timeshare! I remember the second sales person 'the closer' asking us if we could see ourselves returning here...my answer was an emphatic NO!! Not even if it was free! The condition of the site is probably the top reason I would never return! Attached is a photo of our bed! I say it was a good thing I didn't see this until our last day!

  • Stayed August 2011
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
8 Thank LQH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Krystal Puerto Vallarta

Property: Krystal Puerto Vallarta
Address: Av de los Garzas, s/n | Zona Hotelera Norte, Puerto Vallarta 48300, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Top resorts Hotel in Puerto Vallarta
#44 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Krystal Puerto Vallarta 3*
Number of rooms: 402
Official Description (provided by the hotel):
Hacienda-style Resort on 32-acre gardens with private beach. ... more   less 
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Also Known As:
Krystal Puerto Vallarta Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Krystal Vallarta
Nh Hotel Puerto Vallarta
Krystal Hotel Puerto Vallarta
Nh Krystal Vallarta
Krystal Resort Puerto Vallarta

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