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“Casa Velas is perfect”
Review of Casa Velas

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Casa Velas
Ranked #2 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Sacramento
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Casa Velas is perfect”
Reviewed November 10, 2008

The Casa Velas is the perfect spot to stay near pool at the hotel or for PV centric adventures. Restaurant is top notch as is the service and grounds. Very friendly and upscale. Not hectic and crowded like most PV stays, but calm and collected. Surrounding golf course adds a special touch. Sharing all-inclusive with other Velas properties was an added bonus, especially the Beach Club. Definately on the places to return to.

  • Liked — Restaurant and service personnel
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank pistach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,548 reviews from our community

Traveler rating
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    135
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117
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
UK
Level Contributor
61 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed November 8, 2008

This hotel is very special.
The bedroom was beautifully furnished to a high standard and the splash pool was a welcome retreat from the hot humid weather.
The food was excellent whether you ate around the pool, had a leisurely breakfast or lunch on the patio or had dinner more formally at night in the restaurant.
The pool area was an oasis of tranquility surrounded by manicured lawns and gardens. The swim up bar served up top branded drinks with a smile.
The staff could not have been more friendly. Nothing was too much trouble. The service was faultless.
The beach club was a short ride away by a complimentary air conditioned vehicle. The service was impeccable and the food that was served was of a very good standard.
If you want a quality hotel with superb service, stunning surroundings, great food and a relaxing atmosphere, Casa Velas is for you.

  • Liked — Quality
  • Disliked — Nothing
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Gary0077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 5, 2008

Overall a average place without easy access to the beach and now annoying time share presentations. If you are on a honeymoon and are spending all your time in your room it may be okay. If you are looking for a beach vacation - forget this place.


Pros and Cons

Pro

Food was excellent!

Pool area was well kept and seldom used.

Room was okay.

Cons

Time Share alert - they have started selling time shares to an affiliated resort (last 2 months). They will try and get you to a free breakfast - stay away. I don't appreciatte this treatment when I am spending serious coin for a room.

No Beach on property - must take a shuttle to beach.

No real bar - only a semi-bar at the lobby.

  • Liked — Food
  • Disliked — Location
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Bulldogge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 30, 2008

All the fine reviews in Tripadvisor are true: the staff and service are excellent; the pool is divine and the spa is wonderful. The grounds and details are beautiful. We cannot add more to the reviews. We will not repeat the information.

Our critique concerns the rooms which definitely need updating. Although the bed linens are luxurious and towels are plush, the room had a particular odor of mustiness as well as a faint odor of smoke (smoking is allowed in the rooms). When we arrived home all of our clothing needed to be rewashed and the suitcases put in the sun for days to eliminate the nasty odor hanging on to them. Our vanity chair in the bathroom was stained to such a degree that we had to have them change it. The bathroom jacuzzi and the outdoor plunge pool both needed some additional scrubbing.

Smoking is also allowed in the dining rooms and can be quite disturbing. Cigarette and cigar smoke are frequently smelled in many public places.

Tipping is another issue. Although we had an "all inclusive" vacation with tips and taxes included, we were confused when the checks (with 0 balances that needed to be signed) arrived with "extra tip" written on them. We inquired at the concierge and were told this was optional; we asked other guests but they were equally confused. I believe the hotel prefers it to be ambiguous. A return guest told us that the staff make very little money; the return guest told us she and her husband feel obliged to come with $5 and $1 bills to distribute. If the tip is included in the price, it is unconscionable that the hotel takes advantage of their excellent gracious staff and does not give them a decent salary as well as the tip the guests have paid.

  • Liked — Heated beautiful pool with swim up bar; excellent breakfast on the deck and lunch at the pool.
  • Disliked — Dinners and need to work on rooms.
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Coupleoftravelers14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmonton
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 25, 2008

Short and simple.
We loved it because:
* no kids
* private beach club
* Great service
* Great food
* Very quiet
* 4 rounds of golf as part of our package
* 2 spa treatments included
* free transfer to airport
* Upgraded us to a huge suite
* Felt very safe

** we bought a 5 day package on luxurylink.com for Casa Velas.
good value for your $

The only bad part was leaving
We will be back!

  • Liked — Very friendly staff who get to know your name
  • Disliked — Not much to complain about
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank moaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2008

We stayed from oct 11 to oct 18 2008 .Super service in every way from spa to rooms,pool ,food,bar, staff and management.Would be nice to have some live music in the evenings.That would make it perfect. Thanks Casa Velas for giving us a unforgetable week . Arthur and Carmen Fulop

  • Liked — service
  • Disliked — none
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank arthur62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield Illinois
Level Contributor
154 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 18, 2008

We are in our 50s and have traveled a lot for many years. Usually want a beach front. This was much better! Manicured tropical grounds. Beautiful rooms. Privacy and gated security. Access to a private beach house with an infinity pool only two minutes away! The staff was best we have ever experienced. At Casa Velas you get what you pay for and it was worth every penny. The Assistant Manager was even waiting for us one day when the shuttle picked us up at the beach. He wanted to know how it was going.
If you want particulars and photos of Casa Velas email me. We liked this property so much that we will go back many times and were willing for the first time to post on line.
At the Beach House Roger, Victoria and Manuel will take care of your every need. Mariel will make dinner reservations for you and Jorge seems to do everything in the resort! These people work long hours so be generous with your tips.
Skip the City Tour and unless you really are interseted in a time share do not do sit for the 90 minute presentation because it lasts 4 and 1/2 hours!
Again, one of the best places we have been and we have been all over the world. A lot of Brits and Canadians which made for great conversation...Many young honeymooners.

  • Liked — Privacy, security, unbelievable service and access to private beach house
  • Disliked — N/A
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank kentdan1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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