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Casa Velas
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Reviews (1,711)
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Reviewed May 18, 2013

Oh My Goodness! What an incredible time we had at Casa Velas last week!!! We felt so totally pampered and spoiled. The grounds and pools are beautiful. The staff is great! Denisse, the Concierg, was so very helpful. See her if you need anything. The restrauant has great food. We ate there for all three meals. Make sure you get the all-inclusive. We did get a nice discount on the all-inclusive since we are owners there at Casa Velas. Jorge,one of the waiters, was our favorite. He allowed us to pick/eat Dinner items for breakfast. Our other favorite Jorge was one of the bellman. He was so very attentive to our every need. The Beach Club was great as well.
I cannot say enough about our visit there last week.
We will definately be back next year.
PS As we were flying down to PV, the lady sitting next to us on the airplane, asked where we were staying. She was from Mexico. When we told her we were staying at Casa Velas, she said that the President of Mexico had been at Casa Velas twice. Now we were really excited to stay at Casa Velas, for the very first time!!!!

Room Tip: Go on to Trip Advisor to see what rooms other people enjoyed. We were on the second floor, overlooking a beautiful view of the Golf Course. Our room had a Dipping Pool on the balcony. Wow!!!!
  • Stayed: May 2013, traveled as a couple
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3  Thank footprintsrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

We just spent five days at Casa Velas for our 20th anniversary. We live just north of Puerto Vallarta and wanted something close to home for business reasons. Casa Velas was an amazing retreat in the middle of Vallarta. The property is extremely well maintained and beautiful.
The staff goes above and beyond to make your stay comfortable. The food at Emiliano was wonderful. Room service was always very good and efficient. We each had a few spa treatments which were also wonderful. We stayed in a Grand Class Suite, thank you Caroline for the upgrade! Our room was spacious and comfortable. The bed was really plush with great bedding and down pillows.. Fluffy thick towels in the bath and L'Occitanne bath products We would highly recommend this lovely hotel and will be back. The hotel is beautiful and the staff really makes it what it is, they really care about their guests.

Room Tip: We stayed in 502A lovely golf course view with private plunge pool. Nice patio for dining and a separate patio for sunbathing by the pool or just relaxing. Spacious room and bathroom with Jacuzzi tub. Would be very happy to stay in this suite again.
  • Stayed: April 2013, traveled as a couple
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5  Thank tresdelsol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded May 17, 2013

Dear Guest,

Casa Velas appreciates the time you have taken to give us your opinion and observations, guest satisfaction is very important to us and we are very happy to know you had a wonderful time.

I thank you for giving us the opportunity to be your home away from home.

Best regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

We recently spent a week at Casa Velas for a wedding. We have been traveling to Mexico for over 25 years. We have a home in Cabo San Lucas. I believe that we know what to expect from a Mexican Resort. We were not disappointed in any way with Casa Velas. The service could not have been better. The staff was very friendly and personable. Within the first day they knew our name and our room number. The food was always between very good and excellent (we have stayed at other all inclusive resorts where you would escape the resort looking for a great meal). The facilities were perfect... lust and green and very clean. The way that the hotel handled the wedding was simply amazing. They anticipated every need of both the wedding couple and the guests. We will definitively stay there again. Do not hesitate to visit.

Room Tip: We had a ground floor room facing the golf course. We visited other rooms and they all seemed perfect.
  • Stayed: March 2013, traveled with friends
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5  Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded May 6, 2013

Dear guest.

Warm greetings from Casa Velas , thank you for sharing your lovely experience. We feel honored to know we exceeded your expectations. Having the satisfaction that in the near future, you will be a returning guest, please know that all of our guest are pampered and well taken care of providing the essences of your home away from home.

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

We chose this resort out of many resorts in the U.S. Mexico and Latin America primarily because of all the glowing reviews we read. Casa Velas is "post card" pretty and the service is among the best we have experienced anywhere. The onsite restaurant, Emiliano, was fantastic and the best food we had during our stay. While not located directly on the beach the 2 minute shuttle ride was very easy and we never had to wait more than a minute to picked up or dropped off. This is a romantic resort and perfect for couples. I would not recommend this resort for anyone bringing children. There just isn't anything there for the children to do other than the pool. We would have rated the resort as a perfect five out of five but the front desk was a bit disorganized. We had trouble getting confirmation of our prepaid all inclusive fees prior to our stay. Upon check in everything was as it should be but our payment of all inclusive fees was somehow lost upon check out. Luckily I had brought the email confirmation of our payment and everything was fine. We loved our stay and will return.

  • Stayed: April 2013, traveled as a couple
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2  Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded May 13, 2013

Dear Guest,


Thank you for a lovely review,we highly appreciate the time you have taken to express your memorable experience, I apologize for the inconvenience upon check out;please know that we have taken action in the matter the best in service. we're very happy to know that you have chosen us from all the resorts in the area.Our goal is to provide an atmosphere that is full of comfort and tranquility, making Casa Velas your home away form home.

Best Regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 25, 2013

This was our second time at Casa Velas , third visit to Mexico. It is always a excellent experience. I have never been pampered and treated like royalty {close to it} Before. We just returned yesterday and I want more..... Gourmet food everyday, Drinks all day, great weather, excellent staff, heavenly spas, and a great way to reconnect or have your honeymoon. Pool was on site but the beach was a 2 min shuttle away{Provided by the resort}. This was the slow season but years ago when I went in July {Prime time} Service was the same. Golf course on site for golfers. They have a sister resort nearby {Larger, family suited} which you can visit and also eat, dine, etc. Of course you can find negative things if you like to complain and look hard enough But why? Take a trip and use me as a reference, I don't mind you will not be disappointed.

Room Tip: Ask for a room with a pool. AC unit was good just remember they use the metric system.
  • Stayed: April 2013, traveled as a couple
    • Service
3  Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this reviewResponded May 13, 2013

Dear Guest,

Warm Greetings from Casa Velas, We appreciate the time you have taken to express your lovely experience. It truly was a pleasure to assist you at all time. Casa Velas is very happy to know you enjoyed the tranquil. relaxed atmosphere, the exquisite dishes from emiliano and the beautiful sunsets at the beach club. Hopefully you will give us the opportunity to be your host again in the near future.

Best Regards,

DENISSE GONZALEZ
Chief Concierge
Casa Velas
T:+52 (322) 226 6680 Ext.6650
T:DIR +52 (322) 226 6691

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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