I stayed here for a week in March with my daughter
When we first arrived we were allocated a really dated suite, it was sub standard, the bath was cracked, the furniture old and only one bed ( I had requested 2 beds). After much protesting and threatening to leave, we were allocated a room similar to the ones shown on the web site.
This room was comfortable with a good en-suite shower room.
The service in general at the restaurant and the pool bar was very slow. Service at breakfast tended to be better than at dinner.
I think this has a lot to do with it being all inclusive, they have your money so it is not in their interest to provide quick service
All of the staff are pleasant.
The pool area is very nice with plenty of loungers.
The beach club is also lovely, the service here was much better.
- Official Description (provided by the hotel):
- Imagine the perfect resort retreat in the Mexican Pacific Riviera, where luxury and romanticism combine in perfect harmony. Resembling a private estate, Casa Velas offers Condé Nast and AAA award-winning service in a casually elegant and intimate boutique atmosphere in Puerto Vallarta. This boutique hotel enjoys a garden setting surrounded by the Marina Vallarta Golf Course. A beachside experience waits just three minutes away at your private Ocean Club, with stunning sunsets and memorable dining. Unlimited transport is available day and night to whisk you to the golden shores of the Mexican Pacific. The Ocean Club is a place of supreme peace and tranquility for enjoying an infinity pool, jacuzzi and terrace with impressive ocean views. Our luxurious getaway invites you to enjoy the comforting sounds and vibrant colors of the tropics as you discover the true meaning of relaxation and luxury at an all-inclusive Puerto Vallarta resort paradise. Recently chosen as one of the Top 10 hotels in Mexico and the Caribbean in three categories - Luxury, Relaxation/Spa and Hotel for Romance - by TripAdvisor®, Casa Velas is an enchanting destination where simple pleasures rejuvenate your mind, body and soul. ... more less
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- Also Known As:
- Casa Velas Boutique Resort
- Hotel Casa Velas Boutique