First off I will admit that I am an owner at Casa Velas and have been for the last 4 years. The hotel itself is beautiful and the grounds and the service are impecable. We have no complaints of anything related to the hotel or it's staff. Our complaint stems from the fact that they are now allowing children into an Adults Only hotel. The main reason we bought at this property was to get away from the running, jumping, screaming kids that are more than abundant at their sister property Velas Vallarta. They gave no notice of the change except a letter informing the owners
that the change was made. There was not even a contact number to call and question this decision.My concern is that changes are made without contacting owners first. I read reports that there were no children there, but I can assure you that children were present during my stay. Also, the Beach Club was only open 1 night for dinner the week we were there and although they say children are not allowed at the Beach Club during the day, we saw them there. In the past, I have reported that this is a quiet paradise in Puerto Vallarta for a very peaceful retreat. I am afraid that this is about to change now that they are allowing children to go there.
also, I would like to thank Carolina at the Reception Desk and Angel at the Concierge Desk as they were very helpful in taking care of all of our needs. Fredy at the pool bar was wonderful and Benny at the patio bar was very entertaining. Last but not least was Emma at the Spa, thank you for taking good care of both my wife and I.
- Official Description (provided by the hotel):
- Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more less
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- Also Known As:
- Casa Velas Boutique Resort
- Hotel Casa Velas Boutique