We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Return guest”
Review of Casa Velas

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Casa Velas
Ranked #2 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Andover, Massachusetts
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Return guest”
Reviewed January 1, 2013

Second trip to Casa Velas This is One of our favorite get a ways. Returned with friends this past year. Serene tranquil setting beautiful grounds, exceptional staff, the private beach club was great a short 2 min shuttle ride from the resort.

Room Tip: Staying with a group select the large 3 bedroom townhouse with private dipping pool
See more room tips
  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Mark G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
casavelasmanagement, Guest Relations Manager at Casa Velas, responded to this review, January 20, 2013
Dear Guest.


I wish to extend warm greetings from Casa Velas and thank you very much for expressing your opinion about your stay with us; it is always a pleasure to know that we have exceeded our guest’s expectations on regards of the service provided by our dedicated staff.

Thank you for giving us the opportunity of being your host during your holidays and make it a memorable one and experience a true vacation in paradise.

Thank you again for expressing your opinion and it will be my pleasure to welcome you in your next visit.

All Casa Velas staff sends you a friendly HOLA!!


ANGEL GARCIA V.
Chief Concierge
Casa Velas
T: +52 (322) 226 6686
E: concierge@hotelcasavelas.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,567 reviews from our community

Traveler rating
    1,344
    135
    46
    23
    19
See reviews for
118
1,119
33
51
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Providence, Rhode Island
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 31, 2012

Our experience at Casa Velas - a family trip with our two young-adult children - was so wonderful - the most relaxing break from the pressures of daily demands. From the moment of our arrival to our departure we were attended with care, warmth and friendliness. (The quick ride from the airport makes this a swift transition from the wear and tear of traveling.)
We had an all-inclusive package and every aspect of our stay exceeded our expectations. The food was outstanding and presented with artistry. We could eat so well and also healthfully with excellent, varied options. We also made use of the excellent spa and fitness facility, actually returning home more fit and trim than when we left.
The beach club is beautiful, well-appointed, and a relaxing place to get sun, water, and lunch. We felt pampered every step of the way. All of the excursions we took at the recommendation of Stefano, the concierge, were very high quality - zip lines in the jungle, swimming with dolphins, and cruise with whale watch, snorkeling, sea kayaking, and beach time. Everyone on the staff was lovely, helpful, and treated us in a very personal fashion.
Can't recommend Casa Velas highly enough! It is a very well organized, run and maintained resort.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mswphd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 28, 2012

Casa Velas Boutique Hotel is absolutely beautiful. Serene gardens, gorgeous pool, laid out in style and comfort. The service is impeccable. A 2 minute drive in their hotel van brings you to the elegant beach club where my husband and I had a lovely Asian influenced lunch and swam in the ocean, relaxed in cabanas, showered, and then were driven back to the hotel. A perfect afternoon.
We dined in the hotel, a lovely place overlooking the pool and the golf course. Everyone in the hotel is courteous and attentive.
We stayed in Room 202, with a hot tub on the terrace overlooking the golf course. Comfortable, romantic, a truly enchanting place.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jessie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed December 21, 2012

I am disturbed by the news that Casa Velas is planning to allow children, starting in January.

We spent a glorious, quiet, relaxing week there in May 2011. We met a couple from England at the resort and have become good friends. So good, that the four of us have made reservations to return to Casa Velas in May 2013. Our friends were so impressed in 2011 that they bought into the resort. I'm waiting to hear from them whether they're ok with the adult-only status about to change to families (absolutely classic case of bait-and-switch...but I doubt that legal concept has any footing in Mexico).

We have our air fare and our hotel reservations and probably will still go in 2013. But if the ambiance and the serenity are compromised by this change in resort policy, it will be the last time we stay at this resort.

Stayed May 2012, traveled as a couple
Helpful?
7 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas, United States
Level 4 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 14, 2012

My wife and I returned just days ago from our second, week-long stay at Casa Velas. We loved the resort the first time around, and the second time was no different. The resort is small, having only 80 suites. We visited during the low season, and at times had the pool and beach club all to ourselves and in fact one night while dining at 8pm, we were told we were the first diners at the restaurant. The most guests we saw in any one place at once were 10 people....simply amazing to have such privacy and peace.

The resort is situated in the midst of a quiet golf course, about 1/4 mile off the beach. Some might find this concerning, however I urge you to give it a chance. The beautiful resort is worth it! The grounds and facilities are well maintained and gorgeous. The resort is so peaceful and quiet, it is easy to truly relax and enjoy yourself. The staff is very friendly and well-trained in service. It is a real treat to be greeted by name by staff whom you have never met before, and welcomed back by others who recall you from previous stays. Benny at the terrace bar is always a hoot, and dotes on your every need. Edgar is the star amongst the very good breakfast and lunch staff. Lluvia at the front desk was always very sweet and helpful. And Jorge is very pleasant as he helps you with baggage and on trips to the Beach Club.

Oh, the Beach Club. To make up for not being on the beach, Casa Velas has it's own private beach house just a 3 minute shuttle van ride away. Here, you can sit beside the infinity pool and jet tubs and lounge in deck chairs. You can also lounge on the beach itsself if that is more your thing. You can enjoy lunch and snacks from the menu here, featuring some staples and asian-themed fare such as the delicious tuna sashimi and sushi. The shrimp burrito is also very tasty. And from experience, the bloody mary's are top-notch. During high season, I believe they also serve dinner here, but during low-season understandably they do not.

There are no buffets at Casa Velas, only the gourmet restaurant Emiliano. The menu here is varied, with many mexican staples at breakfast (LOVE the chilaquiles!) and more european/continental fare at dinner. There is a good variety of entrees for dinner, however we found the desserts to be the real weak spot of all the food. Often during breakfast, the resident peacock, Pancho, will visit your patio table looking for some bread. A real plus is that the staff are so accommodating, if you don't see something on the menu that suits you, just ask. They will do their best to whip something up to please you, and also have a lot of things not on the menu (such as delicious fruit sorbets).

You may also order from a poolside menu, and 24 hour room service. It is very nice to have all the options and not have to worry about making sure you could eat when the mood struck.

A final note, during our trip my wife unfortunately required the services of a doctor. Casa Velas was extremely helpful and summoned a very good doctor for us in under 45 minutes right to the hotel. We were very appreciative in their assistance.

Thank you Casa Velas, and we hope to return again soon!

Room Tip: The Grand Class suites with the private plunge pool are very nice for those who like to sit and enjo...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 13, 2012

The Velas Brothers ask us to "make this your home in Mexico " and we have ! Casa Velas is a wonderfully welcoming , elegant , calm oasis. Once you enter through the gates one can feel the difference. This is unique in Puerto Vallarta, an adults only resort. This is the reason that we changed our membership from Velas Vallarta to Casa Velas. We love children, do not interpret this as otherwise but we love our special time together. It is lovely to return to special members of staff that we have come to know over the years. It is nice to welcome new staff members. To reacquaint with fellow owners or meet new friends. Yes we do this at Casa Velas. The facilities are wonderful. The Beach Club, the pool area, the Spa and lobby bar never let us down. Emiliano's , with Chef Luis and Captain Manuel and his staff delight our culinary expectations. Changes are becoming more constant and diverse in the menu. In the evenings Benny looks after us at the Lobby Bar. Our concierge is Angel. Nothing is too much trouble. Questions are answered, reservations are made, all in a most professional manner. Stefano is there each morning to make and advise re trips, ownership and he has a wonderful memory for his returning clients. Jorge's good humor and smile navigates us to and from the Beach Club and Velas Vallarta.
Why should this now be changed to include children ? Velas Vallarta, Grand Velas in both the Mayan and Nuevo Vallarta welcome families and children. We visit there with children and family and have a super time. I humbly suggest that you rethink the change in designation. You do have a Jewel, truly La Jolla. Market it as it should be, the owners and guests shall come and they shall thank you.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kay007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 13, 2012

My wife and I visited Casa Velas in November of 2010 and fell in love with the setting, food, service, employees, and quality...totally exceeded all expectations... and we are world travelers! We liked it so much that we came back a month later with our adult children as our christmas gift to each other. Since then we returned again in 2011 and are returning for the fourth time in December 2012. Four visits in 3 years speaks for itself along with the accuracy of the other top reviews that I just read again for 2012. Casa Velas needs to be a must do for everyone that appreciates the finer things in life as much as I hate to share their luxury with the rest of the world. Let us know if you have found another Casa Velas anywhere else in the world.

Room Tip: Never had an unacceptable room, but have always been in rooms furthest away from the lobby.
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelpearls777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Vallarta
7.9 mi away
Hotel Mousai
Hotel Mousai
#4 of 124 in Puerto Vallarta
511 reviews
7.8 mi away
Garza Blanca Preserve, Resort & Spa
Garza Blanca Preserve, Resort & ...
#14 of 124 in Puerto Vallarta
1,889 reviews
2.9 mi away
Secrets Vallarta Bay Puerto Vallarta
Secrets Vallarta Bay Puerto Vall...
#15 of 124 in Puerto Vallarta
3,311 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Velas Vallarta
Velas Vallarta
#5 of 124 in Puerto Vallarta
3,710 reviews
4.0 mi away
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit
#1 of 28 in Nuevo Vallarta
2,556 reviews
0.4 mi away
Marriott Puerto Vallarta Resort & Spa
Marriott Puerto Vallarta Resort ...
#8 of 124 in Puerto Vallarta
3,243 reviews
Show Prices
Show Prices
Show Prices

Been to Casa Velas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Velas

Property: Casa Velas
Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Puerto Vallarta
#1 On the Beach Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#6 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Priceline, Booking.com, TripOnline SA, Cancelon, Hotwire, HotelQuickly, HotelsforEveryone, Evoline ltd and getaroom.com so you can book your Casa Velas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing