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“Very Good..but with limitations.........”
Review of Casa Velas

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Casa Velas
Ranked #2 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Reviewed March 2, 2008

Let me start by saying I am not a newcomer to the area, and have been at about 8 or 9 different all-inclusives in Mexico, including the two other Velas properties in Puerto Vallarta.

This hotel has some rooms that are renovated, and some that are not. They seemed to be doing us a favor to give us one that has a mini-pool hot tub outside, and a small spa inside. This was one of the older rooms, and the shower that makes you stand in the spa just doesn't cut it. We asked for a swap, and got one of the newer rooms without either, and neither was missed. It took 30 minutes for the spa to be filled up when i
I did try it, and you have to empty it to take a shower...no thanks!

The staff is very accomodating, and even if sometimes the English is not the most fluent, you will be understood, and they aim to please.This seems to be the case every place we have been in Mexico.

The hotel's 80 rooms were no way near filled and the sparse crowd around the pool during my seven days was proof. At best there were 20-25 people max on any given day, and when we went to the beach club down the road for two days, the group was smaller. This was the nicest part..pure peace and quiet.

The food...all served at one restaurant, but a pretty extensive menu, and not too shabby in quality. They will tell you reservations are required, and sometime slots are filled, but it seemed to be a very slow week and we showed up anytime and there was ample seating. The breakfast is a buffet, and not as extensive as many other hotels.

We tried the breakfast at the sister hotel down the road, and it was as I remembered it from two years ago, excellent, but the dinners at Casa Velas were far superior. Now here's the thing..at Velas Vallarta, even though we had an exchange dining program as everyone else, the bill presented at the end of the meal was clearly stamped TIP NOT INCLUDED. I personally did not find it as offensive as I am sure others did, because i always leave a little something extra for the staff at every meal, and it is appreciated, and at a small hotel, you are remembered..When I mentioned this at the front desk back at Casa Velas, they seemed surprised, like they never heard about it before..a little hard to believe.

OK, more on this tipping thing...even here we received a check at the end of the meal that had an itemization of very high food prices, and a total of zero owed, as we were on the all inclusive program...BUT..there was a space for a tip to be filled in, although not required. This is the first all -inclusive that ever presented a bill at every meal to me,.. usually I have been asked for a room number only.

While I did leave a few dollars every meal, I think that they should charge less than the $320 a day per couple for the meal plan,(room not included here), if they want us to help pay for the staff. From the small crowd, others do, also....the food is very good, but not that ($320) good, and the drinks are a bit lacking.

If you dring scotch or vodka, or some other spirits, they have mid-premium brands, but in a mixed drink, you had better ask for what you want, or you will get the lowest. The drinks are totally inconsistent...three bartenders making a Mai-tai, or even a pina colada will make them differently..they use pretty much the same ingredients, but in different proportions..they seem to feel that as long as they are in the glass..it is made correctly. When I asked for a mai-tai at the pool, the bartender, even though it was on their drink list, looked confused...another bartender told him in Spanish that I understood , to make me a seabreeze because it was almost the same...nice! Considering how cheap Kahlua is in Mexico, it was nowhere to be found..very strange! The wines are pretty low end, with Yellow Tail being one of the best, if you see what I mean. But the Negra Modelo beer was always good, and cold!

Sushi lovers should stop at the beach club for lunch, and there were a few strange combintations at dinner, but anything with duck and shrimp were excellent. (never tried the stuffed turkey roll or the chicken osso buco) The only real disappointment was the fatty rib-eye steak, but that serves me right for ordering it, what with all the fresh fish. Mexico is not known for pastry and desserts, but the ice cream and the creme brulee are the best.


Overall, we had a great relaxing time,, but I think the cost was a bit high, and other hotels can give you the same for less.........

  • Stayed: February 2008, traveled with family
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4  Thank ringo8553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 25, 2008

We just returned from our honeymoon at Casa Velas. It is nothing like your typical all inclusive. Everything is luxurious and the staff is awesome. It was unbelievable how un-crowded it feels. One night early in the week we went to the Beach Club to watch the sunset and we were the only ones there in this breath-taking setting! We also like to work out and the exercise facility was very nice. All week we kept saying how great this place is. If you are a couple and want classy and/or romantic this is the place!

We went into town a couple of days and as is written the people in Puerto Vallarta are the friendliest ever. We also did the zip line tour (Veranas is the best) and it was fantastic.

We give this resort A+

Only one problem....TIMESHARE stuff. As another reviewer mentioned, the concierge (ours was Mariel) who explains all the amenities and gives the orientation to the resort is also pushing timeshare presentations. So after we heard about some great excursions and services (whale watching, massages on the beach, zip line tour, rhythm of the night) we were told if we went to timeshare pres. all those things...which were expensive were 20% off, plus you got 1 person free on one of them which was worth $75. We did the presentation and although that was ridiculous (they handed you off to no less than 4 different people-all with a schtick that was filled with drama to the point of funny) it was not the worst. Redeeming the voucher and getting reduced prices was a major pain in the neck. You had to go back to this location to purchase the tickets in advance and cash only. Then, I swear they never gave us the voucher for Rhythm of Night and they said they did. It was the worst and frankly did ruin almost completely one of our days. DON'T DO IT. Pay full price for what you want. In the end, you'd only save $100-$150 and it's not worth it. I really didn't care for the way they combine the conceirge with timeshare. Geez is there no safe haven!

  • Stayed: February 2008, traveled as a couple
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1  Thank honeymooner_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2008

We just returned from a wonderful vacation in Marina Vallarta at the Casa Velas hotel. We were immediately impressed by the tranquility of the setting and the friendliness of the staff who sincerely seem to enjoy welcoming each visitor. The rooms are spacious and the beds extremely comfortable. We had a room with the highly sought-after plunge pool, but we honestly only used the plunge pool once since it was largely in the shade during the afternoon. It would have been nicer to request a room with a golf course view, since it would be nicer to relax in the plunge pool in the afternoon sun and watch the golfers finish their rounds. But otherwise, the room was extremely lovely and one of the nicest we've ever stayed in (including rooms at the Ritz).

The best part of the hotel for us was the private beach club. How relaxing to sit by (or in) an infinity pool in a tranquil setting with only a few other couples there, drinking pina coladas and eating tempura shrimp (a must have at the beach club!), watching the waves and the ships in the bay. As for the food, breakfast at Emiliano's was always an expansive buffet and quite delicious. For dinner, Emiliano's was also delicious, but the beach club is not to be missed, mostly for the lovely setting. As part of the all-inclusive package, you can eat at the sister hotel, the Velas Vallarta. But honestly, it's not worth it. A trip to the Velas reminds you why you stayed at an adults-only resort, and the food is sub-par compared to Casa Velas. We would, however, recommend taking a taxi downtown one night (60 to 80 pesos, depending on the mood of the taxi driver) and having dinner on the Malecon or in Old Town, just for the experience, even with the all-inclusive. You can always come back to the hotel for (free) dessert!

The only thing we haven't seen mentioned recently in reviews that we think deserves mentioning: the time share issue. Upon arriving we were greeted by Stefano, who masquerades as the hotel concierge and eagerly tells you about the hotel and available activities. You soon find out that Stefano is actually part of a travel agency, not the hotel concierge. And as part of his welcome to Puerto Vallarta talk, he tries to rope you into a "tour" of the Velas Vallarta that is clearly meant to be a time share sell. It supposedly only take 90 minutes and "90% of people take the tour", and in return you are rewarded by getting for free the activities he's just told you about. We happily decided to avoid the tour and enjoy the beach instead. We ended up paying for whale watching instead of getting it for free, but in return we probably saved several hours of valuable vacation time.

All in all, this was a fabulous place to spend a luxurious vacation in PV. We would definitely return to the Casa Velas!

  • Stayed: February 2008, traveled as a couple
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3  Thank tjnaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2008

This was our first time visiting an all-inclusive meal and beverage plan hotel. Wow, there is nothing that is not available, from bottles of wine to preimum beverages and the menus are similar to 5-6 star resturants here in California.

We visited the Beach Club which is a part of Casa Velas and available to guests of the hotel only, for dinner a couple nites. The service and food quality is similar to the main Casa Velas but the fact your on the beach listening to the surf and enjoying a wonderful meal is awesome. They offer casitias type tables for up to four persons at no expensive.

The staff is as good as the hotel and food, they are very attentive and were good at reading the customer as to their needs. Regardless if it was a waiter, front desk person, or bartenter, room attentend, everyone one was there to make your experience something you would not forget.

We initially were shown a room, 605, which is considered an upgraded Grand Case. It's a one bedroom but we felt it was very dark with no view. It did have plunge pool. We were then shown a couple different type of rooms and settled on a regular Grand Case room which is attached to the main building. The room is very lovely overlooking the golf couse. It has a hot tub type pool on the patio. the room is roomy and beds outstanding. Our only complaint had to do with the bathroom. It was one room which had one sink and smaller counter, shower and tolite and a very small closet. Maybe not all rooms have similar layouts but I would try to get one with a larger bathroom and closet ourside the bathroom.

One complaint and a 99 positive things to say, we will be returning ASAP.

PS: Played the Marina golf course and found it challenging with a lot of water. Use the concierer to make tee times, found his pricing less than going direct to the club house.

  • Stayed: February 2008, traveled with friends
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1  Thank GRChino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2008

I just arrived home after the most incredible week at Casa Velas. The staff there is outstanding. Although we had some problems with our reservations because of our time share, the staff was so helpful in remedying the situation. (I can't say that of the time share.) The food at the hotel and the beach club are better than I could have even imagined. Very nice and quiet. The massages were great too. I had to go back for a 2nd because it was so good! I do plan on going back.

  • Stayed: January 2008, traveled as a couple
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3  Thank jjcmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2008

My husband and I just returned from spending an absolute wonderful 7 days at the Casa Velas Hotel Boutique in the Marina area of Puerto Vallarta. This resort is the utmost first class and excellent in every way. Were were fortunate to have the ambassador suite, only 2 in the resort, thanks to Evelina (reception). The suite was absolutely exquisite. Evelina Martinez (reception) went above and beyond to make sure that we had the suite we wanted and made sure that our stay at the Casa Velas was the very best it could be. A very professional and a very kind and caring young lady!

Omar (reception) was absolutely fabulous as well. From the bellmen who greated us every minute of the day and who drove us to the beachclub; absoulutely fabulous and extremely friendly and helpful.

We would highly recommend this resort to anyone who enjoys a serene and very quiet setting with excellent food and extremely friendly service. Both pool and the beach club was excellent, no wait for lounge chairs or service. Service was excellent - Roger at the beach club was a great waiter. The food was decadent, especially the Tempura Shrimp!! A great presentation.

We have done a lot of travelling, especially to Mexico and the Casa Velas Hotel Boutique rates among the very best. Highly recommend this resort to Everyone!

Thank you for a very memorable and a very special vacation!

Uffe and Sue
January 13-20, 2008

  • Stayed: January 2008
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5  Thank Mexicolovers08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2008

The food and service are excellent. We were disappointed to find our room small and without a balcony or the highly advertised plunge pool.
On our first morning we were awakened at 8am (6am PST) by pounding. After 2 calls to the desk we were awake and the pounding stopped. Shortly after, we found the water had been turned off. Next we decided to get breakfast. We had a wonderful breakfast on the patio. We came back to our room to no electricity and were told it would be off until 4pm.
Well, lets try the beach club. It was beautiful and the service was great. We couldn't find the non-motorized water sports that were supposed to be included with our package.
Upon returning to our room, still without power, we found a note that the power would be off again the next day. The spa was also closed due to the power outage. We again complained. The power stayed on. The rest of our visit included free spa treatments and many apologies.
We would not stay here again.

  • Stayed: January 2008, traveled as a couple
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2  Thank bguyCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa Velas

Address: Pelicanos 311 | Marina Vallarta, Puerto Vallarta 48315, Mexico (Formerly the Regent hotel and Quinta Real)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Puerto Vallarta
#1 Luxury Hotel in Puerto Vallarta
#1 Top resorts Hotel in Puerto Vallarta
#1 Spa Hotel in Puerto Vallarta
#2 Business Hotel in Puerto Vallarta
#2 Romantic Hotel in Puerto Vallarta
Price Range: $364 - $635 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Casa Velas 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
Escape to a beautiful beach resort in Puerto Vallarta for an indulgent vacation refuge with sublime dining, a pristine beach, ocean club, golf courses, pools and a spa. Our spectacular resort is within walking distance of Puerto Vallarta's sophisticated 500-slip marina and 15 minutes from the city center. ... more   less 
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Also Known As:
Casa Velas Boutique Resort
Hotel Casa Velas Boutique

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