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“Inconsistent advertising”

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Crown Paradise Club Puerto Vallarta
Ranked #51 of 126 Hotels in Puerto Vallarta
Swift Current, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Inconsistent advertising”
3 of 5 bubbles Reviewed February 9, 2014

The hotel was good for the most part but one brochure said there would be drinking water provided in each room daily. In fact this was not true and they wanted 75 pesos per day for drinking water. There was no coffee maker in the room although this was listed on the web page. There were no glasses in the room and if we took some up from the bar, the cleaning staff removed them daily.

Although the food was acceptable, there was no variety, we basically had the same menu for every day of our two weeks. There was an adults only hot tub and pool but too often the bar tenders did not enforce it and kids were allowed in the hot tub. Be aware that pedlars will be on the beach and be constantly approaching you to buy stuff. There was no fridge in the room and this would have been nice for beer and wine bought off the resort.

The Nitro Club was so loud we couldn't hear anything. They need to turn the volume down a notch to make it more enjoyable.

The hotel is close to shopping and tours. Very easy to get downtown and see the city. The staff was very good and very helpful.

Stayed January 2014, traveled as a couple
Helpful?
3 Thank dlpilon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, February 12, 2014
Hola dlpilon,

Thank you for visiting us and taking the time to write about your experience.

We’re happy to hear our location worked best for you, and that you were pleased with the service and found the staff very helpful.

Our guests are provided with one bottle of water per week, and they can purchase additional bottles for a small fee, I’m very sorry if there was any confusion regarding this.
In reference to the coffee maker, have you commented it to our front desk? I’m sure they would have sent one to your room.

We apologize for not fulfilling your expectations entirely and would like to invite you to visit us again, as we would love to make your stay a truly memorable experience.

Kind regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,573 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Barrhead, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 4, 2014

This was our third time back to Crown Paradise Club and as always we had a great time. The hotel is very clean, the staff are very friendly, It is a family hotel in every way. No late night parties, no loud music. Great pool for the kids, small swing set and jungle gym. The new infinity pool is great, yes a bit cool, but nice to cool off after being in the hot sun. The third pool is very comfortable in temperature. The ladies in the kids club are fantastic.
Pew are happy to see adult only pool moved to other side of property. If you are looking for adult night out the Nitro Club is just across street and owned by Crown Paradise all drinks free with your stay.

The food at buffet is good, they have a good variety to choose from. Always fresh fruit, pasta dishes, fish, fresh veggies, salads and meat, soups are great. A variety of Mexican and American cuisine. The other three restaurants on propriety good as well.

The hotel is currently undergoing renovations and we can say we had no problems getting around the hotel with the construction going on, hardly any noise, the crews stop work before supper. The renovations are bringing a fresh look to the hotel. It will look great when finished.

Thanks again Crown Paradise for a fantastic vacation.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Maybelatr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abbotsford, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

Just returned from a 10 day holiday and a 5th year return from the crown paradise.Again another great review with another fantastic stay.From the bell boy's,security,front desk,maids,barstaff,cooks,maintenance and of course Mariana who takes care of all my questions hats off to you all.We love this place and all our needs are met.Just a reminder to everyone this is Mexico and you have to go in with a good attitude.Remember your on vacation and nothing in the world is perfect.

Room Tip: We upgraded to a honeymoon suite with a ocean front view and loved it ,but have also liked the gard...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KANUCKFAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, February 5, 2014
Hola KANUCKFAN,

Thank you for this great review and for letting us know about your fantastic stay.
It is always wonderful to hear when our guests return and even more when their expectations are fulfilled.

It is gratifying to receive such great comments regarding our staff, we will surely congratulate them for their terrific job, especially Mariana.

On behalf of Crown Paradise Club team we would like to tell you how much we appreciate your comments and we are looking forward to welcoming you back soon!

Warmest regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed February 3, 2014

The hotel always lives up to our expectations. Always good service and clean! They did a lot of remodeling so nice to see. Beds Tvs and new colors. Really pleased. We liked it before all the changes but it made it more up to date. The food this year seemed to be more repeated during our stay than the previous years but still ok. One thing I miss is the sandwiches at lunch which they didn't have this year. Service was fantastic all our needs taken care of and met. Air conditioner broke and someone was up right away to fix. I've never had any complaints. This is Mexico the standards are different than here in Canada so you have to realize things are a little different so cannt have unreasonable expectations. The stay is always good for us. Cleanliness is a big deal for us and they are always cleaning which I like. Always have food outside or inside. Beach is great too. We had honeymoon suite this time and was pleased with our room!! Love this place and will continue to be customers. Cheryl and Ernie .

Room Tip: The garden view up on fourth floor is good bit honeymoon suite best view as it's ocean view.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 840cheryls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, February 5, 2014
Hola Cheryl S,

It is truly rewarding to hear we continually live up to your expectations. I’m glad you like the hotel even better after the renovations, as this was our goal, to satisfy our guests’ needs and make their stay more comfortable.

Thank you for sharing your kind comments about the staff and their service, it is truly appreciated.

I’ll share your comments with the Chef about those sandwiches gone missing, and hope on your next visit to have some specially prepared for you!

Thank you for your loyalty, and don’t wait long to come back!

My best wishes,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 3, 2014

We traveled to the Crown Paradise Jan 24-Jan 31 2014. We had a beautiful with ocean view room 427. This was our 4th time at this resort in the last 4 years. You cannot beat the value for the kids. The resort did a fantastic job catering to our 2 young children ages 4 and 6. The big "pirate pool" has a lot of different water slides to keep the little ones busy. There is a kids club where you can bring your kids to do a lot of fun activities so mom and dad can have a break. We enjoyed spending time in the adult Jacuzzi while the kids were in the kids club.

The management at this resort was really great!!!! There was construction taking place in various areas, but management went above and beyond to ensure that we were happy. I will definitely be visiting this resort again next year!!!!

All of the staff is great, and they all try really hard to make everyone happy. Carlos at the adult Jacuzzi makes the best banana mamas!!!!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, February 5, 2014
Hola Alie P,

Thank you for posting this perfect review! Everything you experienced and appreciated is exactly how we want our guests to feel during their stay with us so your review could not make us happier!

Thank you for keep visiting us, we love having you hear.
Let us know about your next stay so we have some banana mama ready for you!

Saludos from Puerto Vallarta,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed February 2, 2014 via mobile

Just got home from a one week stay, and had a great time. The resort is nice and the newly renovated rooms were the nicest we've stayed in by far but the pillows were really hard. We had a family room and they all face the street but it made for excellent people watching lol. The Reno construction is almost done and it didn't really bother us, and the food is just food. The Italian restaurant left us all hungry but tasted good, the Japanese one was delish!!My only complaint about the buffet is they never had guacamole! We had to go to town for that! Ask at the front desk for a voucher for dinner in town, they offer one for a French restaurant and a Mexican restaurant called Si señor, the food was to die for!! ( but they don't tell you about it)The pools were great, and warm with loungers in the water and the kids pool was fun! Our kids were a little big for it but had fun anyways! Drinks are plentiful and tasty, and the kids loved the kids menu and going to get their own drinks. All in all a great resort, we did go knowing it wasn't a five star place but a good solid three and a half! If your looking for a nice relaxing place to go with your kids, I would totally recommend it!

Stayed February 2014
Helpful?
2 Thank Carpar333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, February 4, 2014
Hola Carpar333,

We appreciate the time you took to tell us about your stay at CPC.

It’s wonderful to hear about all the features you enjoyed at the resort, it's a true pleasure to know that your overall experience with us was enjoyable and met your expectations. Thank you for sharing your opinion on the areas of which you feel we could use improvement.

It will be an honor to have you as our guests again and make every effort to exceed your expectations. Please feel free to contact us for any assistance in the future.

Warmest regards,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mantorville, Minnesota
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed February 2, 2014

We traveled to Crown Paradise Club Puerto Vallarta from 1/20-27/2014; in total four adults and four children ages 4, 5, and two 7-year-olds. Our family stayed at Crown Paradise Club Cancun in January of 2013 (if you would like to see my review of that resort please click on my user name).

Upon arriving, we were quite pleased to find the renovation work many complained of to be nearly complete. Renovation work is still occurring on the main buffet entrance, meeting space, some guestrooms and the hospitality room. The kids zip line was being installed and from the looks of it, I presume they have the “main pool” left to tile yet. What is completed seems to be the vast majority of the guestrooms, pirate ship water park, all of the tile sidewalks/paths, the new infinity pool, the adults only Jacuzzi and pool, and lobby.

So now down to the actual review. First of all, this is a 3-star resort. If you are expecting 5-star luxuries, select another resort. The Staff was very friendly; most spoke very good English. We found the resort to be clean and due to the renovation in excellent condition.

We were greeted at the lobby, checked in quickly, the concierge had fulfilled our request to be on a high level (there are a total of 4 stories tall) for a better ocean view. We were located in room 413, overlooking the pirate ship water-park, which was renovated. We had an okay view of the ocean. If you prefer more of an ocean view, request to be closer to the ocean than to overlook the water park.

Our children loved the Kids Paradise (included, complimentary daycare like services). We were able to indicate with red, yellow or green ribbons on their wrist bands if the children were able to check themselves in and out of kids club. This was a great feature for the varying ages and maturity of the children in our group. The Pirates Ship Water Park is NOT located inside the kids club (as it is in Cancun); however, this allowed adults to be in the water with the kids; although, adults are not allowed to go down the water slides.

There was entertainment throughout the day, clearly listed on the activities board, and communicated by the activities team at the infinity pool. We were disheartened to learn that snorkeling was listed on the activity board, but then to find out they stopped offering snorkeling “a couple months ago.” The nightly shows were held in Club Nitro; although the staff gets an A for effort, the shows were not what I considered to be quality entertainment.

Outside of the family activities, the food at the resort was average. The buffet, located in the center of the resort offered a variety of food every day and even picky eaters could navigate their way through. One of the children with us requires a gluten free diet and found ample options throughout the week. We LOVED the French restaurant and dined there 3 evenings. They do require the men to be in long pants; our 5-year-old son was allowed to wear shorts.

Within walking distance was a great flea market (walk down the beach towards the marina) for souvenirs. There is also a Taco Cart on a nearby street and for 20 Pesos you will enjoy the best taste of Mexico! We also went to the “Super Store” two blocks away and purchased Boogie Boards for $10 USD each.

Puerto Vallarta is known for its perfect weather and our week did not disappoint. We will definitely consider Crowne Paradise Puerto Vallarta for next year’s winter getaway.

Room Tip: If you prefer more of an ocean view, request to be closer to the ocean than to overlook the water pa...
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank angier_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katarina P, Community Manager at Crown Paradise Club Puerto Vallarta, responded to this review, February 4, 2014
Hola angier_12,

Thank you for being a loyal guest of Crown Paradise Club Resorts!

I’m sure that your feedback will be very helpful to Tripadvisor readers in making their decision about choosing the right hotel.
We appreciate the time you took in sharing the details of your experience and are very pleased to know we fulfilled your expectations for a perfect family friendly vacation.

We’re so glad you liked our both destinations and look forward to the pleasure of welcoming you again soon!

Saludos from Puerto Vallarta,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Paradise Club Puerto Vallarta

Property: Crown Paradise Club Puerto Vallarta
Address: Paseo de las Garzas # 3 | Zona Hotelera Norte, Puerto Vallarta 48333, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#38 On the Beach Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crown Paradise Club Puerto Vallarta 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
A MODERN FAMILY-FRIENDLY ENVIRONMENT The ambiance here at the Crown Paradise Club Puerto Vallarta, All Inclusive Resort is one of casual family fun. Our oceanfront resort was designed with myriad places to have fun and relax with an aquapark with 9 slides a pirate ship and a castle, big jacuzzi with swim up bar for adults, 3 a la carte restaurants and more... All the fun for big and small! ... more   less 
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Also Known As:
Crown Paradise Club Puerto Vallarta Hotel Puerto Vallarta
Crown Paradise Hotel Puerto Vallarta
Playa De Oro

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