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Puerto Vallarta
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Traveler rating
2,395
1,095
438
223
155
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All reviews gold card timeshare presentation pool concierge time share presentation quiet pool all inclusive package activities staff close to downtown all inclusive plan sales pitch one bedroom suite main pool the wait staff water aerobics great vacation family vacation beach vendors
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Reviewed December 31, 2019

This is our third time staying at this resort. It’s a beautiful place to stay. The resort is very convenient because it’s close to several shopping centres, the poolside activities are very fun, and the food is amazing. The staff also made our stay very memorable; Irma, especially, was very informative and made sure our services and stay was impeccable. Puerto Vallarta is a very safe and friendly place to stay, and I would highly recommend to visit.

Date of stay: December 2019
Trip type: Traveled with family
Thank dukedynasty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded January 1, 2020

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,
The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2019

This resort is a real hidden gem. From the onset the lobby is great and was recently refurbished. The resort itself is a little dated and so first impressions were a little skeptical. After needing to change room intially, Raul made this an easy and seemless service everything beyond this was A+. There are 3 heated pools offering ample room for even a fully booked resort. The temperature and heat was perfect and cleanliness was tip notch. Daniel was absolutely amazing for pool service, attention to detail, very polite and friendly and was always making sure we had what we needed. The poolside food was also amazing, very well cooked and great selections including a entire vegan selection. The food at the restaurants was also amazing, Jorge who wasnt always our waiter really went out of his way to look after us. Sandra who serviced our room was amazing too. These are just a few names but we had amazing service throughout and will definitely be coming back. Its clear to see many staff members have been working here for a number of years and I feel this is what makes the resort head and shoulders above the rest. Thanks for such a great vacation, we'll be back to see you all again

Date of stay: December 2019
Trip type: Traveled as a couple
Thank Timatmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded January 1, 2020

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,
The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2019

Signed up for the ELITE package, was promised in-unit washer/dryer/hot-tub/dishwasher, none of which was included. Internet was included but was so slow it was necessary to go to the lobby for Wi-Fi; that was after a room move to a spot with better wifi. Couldn't get a drink when I say by myself.
The only benefit I'm seeing to the Elite level is segregated seating, gold towels, and a wristband that lets all the beach vendors know you have enough money to afford to stay in a resort.
I will not be coming back.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank Dynamo057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded January 1, 2020

Dear Guest,

I appreciate the time you took to share your experience with us.

I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.

We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019 via mobile

We stayed in Villa del Palmar during Christmas week. The whole stay was pleasant and service was great. Entertainment shows every day were great. Special mention to Ramon who was very helpful and supported well during our stay. They had
good activities and kids program every day. It is also on the beach and they have a great pool as well. One thing that can be improved is the food quality.

Date of stay: December 2019
Trip type: Traveled with family
Thank pravinkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 31, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019

Villa del Palmar is a great resort with excellent food, great staff, and fantastic entertainment. It was a pleasure staying with them over Christmas.

Special thanks to Monse (Jasmine) for teaching me Spanish and providing such wonderful and joyful entertainment for my family. We all really enjoyed your dancing!

Date of stay: December 2019
Thank O3989VZshawng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 31, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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