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2,395
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438
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All reviews gold card timeshare presentation pool concierge time share presentation quiet pool all inclusive package activities staff close to downtown all inclusive plan sales pitch one bedroom suite main pool the wait staff water aerobics great vacation family vacation beach vendors
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Reviewed December 31, 2019

Signed up for the ELITE package, was promised in-unit washer/dryer/hot-tub/dishwasher, none of which was included. Internet was included but was so slow it was necessary to go to the lobby for Wi-Fi; that was after a room move to a spot with better wifi. Couldn't get a drink when I say by myself.
The only benefit I'm seeing to the Elite level is segregated seating, gold towels, and a wristband that lets all the beach vendors know you have enough money to afford to stay in a resort.
I will not be coming back.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank Dynamo057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded January 1, 2020

Dear Guest,

I appreciate the time you took to share your experience with us.

I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.

We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019 via mobile

We stayed in Villa del Palmar during Christmas week. The whole stay was pleasant and service was great. Entertainment shows every day were great. Special mention to Ramon who was very helpful and supported well during our stay. They had
good activities and kids program every day. It is also on the beach and they have a great pool as well. One thing that can be improved is the food quality.

Date of stay: December 2019
Trip type: Traveled with family
Thank pravinkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 31, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019

Villa del Palmar is a great resort with excellent food, great staff, and fantastic entertainment. It was a pleasure staying with them over Christmas.

Special thanks to Monse (Jasmine) for teaching me Spanish and providing such wonderful and joyful entertainment for my family. We all really enjoyed your dancing!

Date of stay: December 2019
Thank O3989VZshawng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 31, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019 via mobile

Great location. Ride the bus to town. Easy.
Close to grocery store. Great swimmable beach. Gaspar and Sergio are the beach attendants. They are very helpful.
We did not eat often at the hotel due to dietary restrictions. However, what we had to eat was great. Relaxing or active location. When I needed assistance for a personal issue, four concierges helped with great attitudes: Martin, Fabiola, Monse and Ramon. Thanks all.

Date of stay: December 2019
Trip type: Traveled as a couple
Thank SulliHoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 31, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,
The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2019 via mobile

an amazing place! the staff here are very generous and friendly. everything, the food, service, place, beach was good and perfect. very close to the beach and lots to do around the hotel. Fabiola, Ramon and Martin were a great help once we arrived and throughout our stay. definitely coming back!

Date of stay: December 2019
Trip type: Traveled with family
Thank sammieg1013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 31, 2019

Dear Guest,

Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible.

It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit.


Kind regards,
The management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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