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Puerto Vallarta
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Traveler rating
2,395
1,095
438
223
155
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All reviews gold card timeshare presentation pool concierge time share presentation quiet pool all inclusive package activities staff close to downtown all inclusive plan sales pitch one bedroom suite main pool the wait staff water aerobics great vacation family vacation beach vendors
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Reviewed December 29, 2019

I really loved the hotel the rooms where very nice and very comfortable to stay and relax in.The people that attended us in the pool where very good at treating our orders and the food and diners were very delicious . Especially the shows where very good and entertaining . Monse , Kari , Alexia , David , Andres , Andrique , Sergio , Abraham .

Date of stay: December 2019
Trip type: Traveled with family
Thank johanat868
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019

The hotel is very beautiful, the lady of cleanup was very nice, the people around the pool were very welcoming. We watched the shows of Christmas and Latino and they are very good and the cast of entertainment, Monse, Kary(El Grinch), Sergio, Alexia, Andric, Abraham, Andres y David. They did an amazing job.

Date of stay: December 2019
Trip type: Traveled with family
Thank Jasmineterrazas15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Jasmin,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019

Great visit to pv over Xmas. Great amenities and tons to do. Safe city. Ramon was a great help for us from getting activities set up to restaurant reservations he does it all with a smile. Also Cesar is a great waiter in the Italian restaurant. Great food

Date of stay: December 2019
Trip type: Traveled with family
Thank Chefmich1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019 via mobile

Room was booked Saturday to Saturday. I advised of my arrival for Sunday early morning wanting the room to be ready. That was not the case. The room was given away and I have to wait till the room is cleaned and comes available. I was advised of the New Year’s Eve diner and party by the pre-reservation group only when I decided to book , I was quoted a higher price. This has been a very bad start to the week. The staff has offered me a breakfast voucher which was graciously accepted and appreciated. 4 hours later and I am still waiting. The villa group definitely failed me in this trip. I tried looking for other resorts but was challenging. I continue to wait.
Very disappointed

Date of stay: December 2019
2  Thank elieton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Guest,

I appreciate the time you took to share your experience with us.

I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.

We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019

We just love the fabulous service and amenities available at the Villa del Palomar Resort and Spa! All staff are friendly and extremely helpful (Thank you so much Martin from the Concierge's desk). As soon as you arrive, you are pampered and made to feel an important guest. We'll be back!!!

Date of stay: December 2019
Trip type: Traveled with family
Thank kysm636
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Guest,

Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.

I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests´ satisfaction possible.

It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit.


Kind regards,

The management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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