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All reviews gold card timeshare presentation pool concierge time share presentation quiet pool all inclusive package activities staff close to downtown all inclusive plan sales pitch one bedroom suite main pool the wait staff water aerobics great vacation family vacation beach vendors
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Reviewed December 28, 2019

We had such an incredible time. The hotel staff was absolutely the best!! Carlos and Regge took perfect care of us everyday by the pool. The food was excellent at every meal. Our room was very clean and well maintained. The spa was unbelievably terrific. We had several massages. Our couples massage was seriously magical. We had a week of not a care in the world

Date of stay: November 2019
Trip type: Traveled as a couple
Thank Connector547359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2019

My family visited here for winter vacation and had a wonderful time. There were several attractions, places to eat and experience the culture of, and relax near the beach. We met the consierges, Ramon and Martin, and they were helpful guides and would recommend this place.

Date of stay: December 2019
Trip type: Traveled with family
Thank extragrilledc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 30, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2019

We spent 4 nights here at Villa del Palmar, Puerto Vallarta. Initially we were booked at the sister resort- Villa del mar -a very old motel style resort. With the help of very pleasant front desk staff Ignacio and the very helpful front desk manager- Claudia, we were able to switch to a beach view room at the Villa del Palmar with an extra nightly payment - received one bedroom unit with a kitchenette. The units at both hotels are very old - I assume at least over 50 years old - painted in vibrant Colours to hide its age. The main floor near the elevator to the unit smelled like sewers backup. On the second day, I found a small lizard on the floor (I detest and am very scared of them). Unfortunately, I was not able to change my flight back home that day and had to suffer for another two days. On the positive note - the front staff including Claudia, Ignacio, Raul and others are very nice. The manager was nice enough to provide us complimentary wifi. The wifi has a very poor connection. The hotel is close to many good restaurants and shopping centres as well as the beach. Our room attendant Ms. Martina HL was also great! I guess if they destroy these reddish buildings and replace them with modern looking buildings, the hotel would get even 5 stars.

Date of stay: December 2019
Trip type: Traveled with family
Thank falakasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 28, 2019

Dear Guest,

I appreciate the time you took to share your experience with us.

I am very sorry that your recent visit didn´t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event.

We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for wich we are recognized.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2019 via mobile

We had a great time at Villa del Palmar. Special mention to Kari, David and Andres at kids club. Monse, Alexia, Andri Sergio, cosografo, Abraham at all activities. They put on a great Christmas Show with music and dance.

Date of stay: December 2019
Trip type: Traveled with family
Thank andremoraes2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 28, 2019

Dear Andre,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 26, 2019

We had a marvelous stay over the week of December 3rd. This is a smaller sized property so we felt like family. Our Suite was clean and fully stocked with kitchen supplies. The grounds were well maintained and the pool areas were clean and fresh.
We were welcomed by Monserrat who was available to us our entire visit. She was fantastic. Always willing to help if we needed it. Always had a smile on her face, so professional and personable at the same time.
The young lady heading the Kids Club, Kerrie (sp?) took care of our daughter so well, my daughter didn't want to be with us at all.
The beaches were very clean, there were chairs for everyone and the man that placed umbrellas in the sand worked so hard and always with a smile. The pool concierge, Ignacio, was very friendly and wanted to please.
We did not do the all inclusive but we did get the 20% off food and beverages by going to a sales pitch. I do not recommend going to that at all. Unfortunately, we had a not so good experience there.
And lastly, our housekeeper, Rosetta, was the best of all!!!!
The security was top notch coming and going.
So basically, we would go back there again.

Date of stay: December 2019
Thank marshajaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerVEPPV, Gerente at Villa Del Palmar Beach Resort & Spa, responded to this reviewResponded December 28, 2019

Dear Guest,

Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than home.

We will pass on your words of praise to those that were involved in helping to insure that all were happy with this vacation and let them know that their efforts are very appreciated.

We look forward to being of service to you and yours in the future when you come home once again.

Kind regards,

The Management
Villa del Palmar Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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