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“Well Run Resort”

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Villa del Palmar Beach Resort & Spa
Ranked #26 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
Richboro, Pennsylvania
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Well Run Resort”
Reviewed January 5, 2014

Great Vacation, Excellent service. Cudos to Nubia our friendly Concierge and to Carlos our waiter at breakfast. Really impressed with the gym, spa, activities offered to families, location and value of our vacation. We traded out Marriott Timeshare to Interval International and selected Villa Del Palmar because our cousins own a timeshare at this property. I requested our 4 rooms to be near one another and Surprise, they were. Without putting up a fuss. That was a first for me over a holiday week. They actually listened to my request via email!!! Everyone had a fabulous time.

Room Tip: I liked our location, 2nd floor so no need to use an elevator, facing the pool and peaks of the beac...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hsgj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (712)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Richland, Washington
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 5, 2014 via mobile

Had a good time, very relaxing. Have been before and will return!
Close to everything, nice beach, pool and service. Rooms are being updated, buildings being painted, you can tell they care.
Housekeeping is outstanding, tip heavily they deserve it!

Stayed December 2013, traveled as a couple
Helpful?
2 Thank johnvanmason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 2, 2014

Stayed in mid-December. We received a free week via Interval Int'l and ended up choosing VDP. Check in was pretty easy - just presented them with our certificate. For the first night, we were only able to check into a ground floor unit, but the staff was very helpful and offered to move us up to the 4th floor on day 2. We were also in building 1 - close to the ocean which was nice. For a property that is around 20 years old - we found the place to be very clean. Our ground floor room had a bit of an odor, but the 2nd room was well taken care of. The bed was comfortable and everything was in working order. Air Conditioner blew super cold air, so that was nice. Note to coffee drinkers - they did not have filters, but that was solved with a quick trip to Soriana.

The pool filled up pretty quickly in the morning - with tons of empty chairs saved by towels. So if you want a prime seat, get down there early and save your place. Staff was very helpful in bringing out some chairs and umbrella to a spot closer to the water. Beware of all the vendors. So many vendors...

The on-site market was nice - try the cheesecake. Otherwise, pricing in the market is a bit high. Think I paid about $5 for a dozen eggs...

Overall, would stay again. Would give the place 3.5 - 4 stars. It's not luxury, but it's pleasant.

Room Tip: Higher rooms are better for views - but one of the two elevators was out when we were there. We stay...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dkim76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centennial, Colorado
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 2, 2014

I have stayed in a few different resorts in Puerto Vallarta and the Villa del Palmar is kept up very well and a very nice resort for it's age. They have a very friendly staff that provides exceptional service. The pool area is beautiful and they also have a good beach, volley ball, ping pong, and a great entertainment staff. They also have very good restaurants so doing all inclusive is a good buy. Highly recommend the Villa del Palmar.

Room Tip: Stayed in 2 diffent rooms and both were good. Request pool side balcony - they are best.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Douglas F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 1, 2014

Our second trip to Puerto Vallarta. First time at this resort. We traded through IA for an efficiency suite. Yes, it's an older property, not fancy, and could use an update. However, one of the cleanest places we've ever stayed. Nice beach and we liked the convenience of being a short bus or car ride away from lots of things to do. Not the case when we stayed at the Flamingos about 4 years ago. The highlight was definitely the service. Almost every worker we met was friendly and helpful, despite the fact that we declined to do the timeshare presentation. Believe me, this is unfortunately not the case everywhere. Our concierge, Afrika, was very helpful when we ran into some snags trying to make reservations for Christmas dinner. We ate the delicious breakfast buffet every morning at the Market, which meant that we were often too full for lunch. Also ate one lunch and two special dinners here and thought the food was very good compared to similar resorts. Heriberto (and many others) gave fantastic service here! Many times we saw workers literally running get something for a diner. The gentlemen who call the taxis and handle luggage were the best we've experienced in all of our travels. They push a button, the taxi arrives in minutes, he communicates the destination with the driver in Spanish (our Spanish is terrible) and opens your door. Never felt pressured to tip as we have in other places. Boy, I could get used to that every day!

Disappointments: Dinner entertainment for Christmas show was awful. So bad that most people left as soon as they had eaten their fill. (Food was really good, though!) Didn't attend any other "theme" nights based on that experience.
It's time to offer internet for free and since you charge, don't you think it should work? Husband is an experienced IT man and even he said there is no excuse for what we experienced.

Please keep up the excellent service! To me this is more important than shiny decor and fancy amenities!

Room Tip: Stayed in quiet room on 3rd floor of main building. Pretty view of pool and beach in distance.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linnylamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loveland, Colorado
Level Contributor
157 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed December 31, 2013

I've read many of the positive and negative reviews of this hotel and can agree with a degree of them all. We had a suite with a king bed and bathroom with a small kitchen. It was a good size, very clean and had a great view of the pool with a small patch of ocean through the palm trees. Sure, the mold in the bathroom grout was evident and the paint job could have been better, but we were pleased overall with our room. Yes, the timeshare people and those wanting us to see their new property were unwelcome but I always tried to focus that these people were just trying to make a living. A polite no thank you worked. Gabriella was wonderful and she tried each day with smiles and faux pleading to get us to go to the Neuvo property, but we resisted! She did give us a fantastic restaurant tip in Bucerias (El Payo). The staff were very friendly. I was frustrated that the wifi was $12 a day and there were no free PC's anywhere, but ho hum. To eat on site was expensive. Breakfast for 2 was $50. They missed out as we didn't buy another meal there at those prices. We just hopped on the frequent buses and went the 15 minutes down town. My biggest irritation was the people that irrespective of the signs, went out at 8am to lay their towels on 4 sun beds then didn't come out until midday. That is a red rag to a bull with this Englishmen. We had many a run in with our European cousins doing this in the 80's. Their towels ended up in the pool! I'm older and more reserved (just!) so I kept quiet! It was difficult on Christmas Day though when this large humpback whale in a 2 piece swim suit tried to tell a very pleasant Canadian family that they "had to move" because of their temerity to move their towels onto one lounger - 4 hours previous!!! Not sure who strongly suggested they do it! Her reasoning was the old - everyone else is doing it so why can't I. What a wonderful ambassador to her country. I'm not saying which one! This was my first time in PV. We went to Cabo two years ago and my summation is the same - Mexico ain't cheap anymore. So I'm done with it and will be taking my lady further afield in the future.

Room Tip: Buy a timeshare!
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ccfc1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 30, 2013

We were once again mostly pleased with our stay at Villa del Palmar. Quiet and easy to lounge about around the pool or on the beach. Disappointed with: Chairs on patio - not too conductive to sitting around, drinks from both bars - at happy hour - were weak though the waiters were most pleasant, food at both restaurants was most ordinary, preformed burgers while not bad, could have been better. So easy to be at this resort and catch cabs or buses into the downtown area. While the hair dryer didn't work and met one dead roach in the bathroom the room facilities were fine. Here is the SCAM - Greeters are two faced - one face is the host to welcome you to the facility and give you pertinent info - the other BAD side is the pushiness of THE TIMESHARE push. Just say NO- nope they are determined to get you to "take the look see". A real spoiler of the whole trip. Resort has to be better at the concierge desk: when the guy was able to put down his book - didn't know much - not even which TV channels were in English - now even the Motel 8 has a TV guide, another disappointment. Missed two favorite rest. both closed, but the Tapas Barcelona made up for it as this place is not to be missed.
Will probably return as this place is located ideally for us with the bus, cabs and grocery shopping most convenient.
Bill

Stayed December 2013, traveled as a couple
Helpful?
1 Thank wdkloud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Beach Resort & Spa

Property: Villa del Palmar Beach Resort & Spa
Address: Blvd. Francisco Medina Asencio Km 2.5 | Zona Hotelera Norte, Puerto Vallarta 48335, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Puerto Vallarta
#16 Spa Hotel in Puerto Vallarta
#19 On the Beach Hotel in Puerto Vallarta
#23 Family Hotel in Puerto Vallarta
#29 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Villa del Palmar Beach Resort & Spa 3.5*
Number of rooms: 562
Official Description (provided by the hotel):
Situated on the soft sands of Banderas Bay is Villa del Palmar Puerto Vallarta, an enchanting family resort that combines charming Mexican tradition with upscale sophistication and modernity. The magical resort, situated close to the center of downtown Puerto Vallarta, offers a unique vacation experience that will have you falling in love with the stunning beachfront destination. Boasting two freeform pools, three delicious culinary options and a state-of-the-art spa, Villa del Palmar is everything you need for a fun-filled vacation and more! ... more   less 
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Also Known As:
Villa Del Palmar Beach Hotel Puerto Vallarta
Villa Del Palmar Beach Resort And Spa
Hotel Del Palmar Beach
Villa Del Palmar Puerto Vallarta
Resort Del Palmar Beach
Puerto Vallarta Villa Del Palmar

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