After reading all the negative reviews of this place shortly before we left earlier this month, I tried to change hotels and couldn't. As it turned out, we had an enjoyable stay here.
I see many complaints about room selection. When my husband checked in, he gave the front desk person $20 along with the credit card for incidentals and requested a room overlooking the pool. That tip worked wonders as we had been assigned a room in the front part of the hotel overlooking the street. No, we shouldn't have HAD to do this but it was worth $20 bucks to have a nice location for the whole week!
The food is overpriced and just ok. But, for most seasoned travelers who are used to going out of the country, you KNOW the food will be pricey and not the same as home.
The wait staff in the restaurants, bars and beach service were OUTSTANDING! There are many people working, we had quick service and overall the staff was very attentive.
Yes, you do need to go out early to "reserve" a chair. But this is not unlike many other resorts you go to. Just put a towel and a book on the chair and you're set. You can go back to your room if you want or go eat and your chair will be untouched. Don't let this ruin your trip. It's not that big of a deal. They don't put out all the umbrellas because they can be set up wherever you put your chair. If you need an umbrella, just ask for one! I did it twice and got an umbrella each time. A small tip ($2) to the beach guy was worth it!
The room itself was clean but a little worn. Everything worked but the voicemail light on the phone. Go to Gigantes (you can walk there) to get groceries. Trips downtown are easy via the bus and it only costs 55 cents each way. Take the "centro" bus downtown and the "walmart" bus back. The bus picks up near the front of the property so it's very convenient.
Yes, people try to sell things to you on the beach. Again, if you've traveled to other countries/beach resorts this is common. If you're not interested just say "no, thank you." It's no big deal. We actually did some shopping from the folks on the beach so don't write it off until you've seen some of the stuff!
Overall the property was beautiful, well maintained, the staff friendly (we had no contact with front desk other than to check in and that went fine) and the drinks delicious!
- Official Description (provided by the hotel):
- Situated on the soft sands of Banderas Bay is Villa del Palmar Puerto Vallarta, an enchanting family resort that combines charming Mexican tradition with upscale sophistication and modernity. The magical resort, situated close to the center of downtown Puerto Vallarta, offers a unique vacation experience that will have you falling in love with the stunning beachfront destination. Boasting two freeform pools, three delicious culinary options and a state-of-the-art spa, Villa del Palmar is everything you need for a fun-filled vacation and more! ... more less
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- Also Known As:
- Villa Del Palmar Beach Hotel Puerto Vallarta
- Villa Del Palmar Beach Resort And Spa
- Hotel Del Palmar Beach
- Villa Del Palmar Puerto Vallarta
- Resort Del Palmar Beach
- Puerto Vallarta Villa Del Palmar