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“Enjoyed it here!”

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Villa del Palmar Beach Resort & Spa
Ranked #25 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Scottsdale, Arizona
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Enjoyed it here!”
Reviewed March 14, 2008

After reading all the negative reviews of this place shortly before we left earlier this month, I tried to change hotels and couldn't. As it turned out, we had an enjoyable stay here.

I see many complaints about room selection. When my husband checked in, he gave the front desk person $20 along with the credit card for incidentals and requested a room overlooking the pool. That tip worked wonders as we had been assigned a room in the front part of the hotel overlooking the street. No, we shouldn't have HAD to do this but it was worth $20 bucks to have a nice location for the whole week!

The food is overpriced and just ok. But, for most seasoned travelers who are used to going out of the country, you KNOW the food will be pricey and not the same as home.

The wait staff in the restaurants, bars and beach service were OUTSTANDING! There are many people working, we had quick service and overall the staff was very attentive.

Yes, you do need to go out early to "reserve" a chair. But this is not unlike many other resorts you go to. Just put a towel and a book on the chair and you're set. You can go back to your room if you want or go eat and your chair will be untouched. Don't let this ruin your trip. It's not that big of a deal. They don't put out all the umbrellas because they can be set up wherever you put your chair. If you need an umbrella, just ask for one! I did it twice and got an umbrella each time. A small tip ($2) to the beach guy was worth it!

The room itself was clean but a little worn. Everything worked but the voicemail light on the phone. Go to Gigantes (you can walk there) to get groceries. Trips downtown are easy via the bus and it only costs 55 cents each way. Take the "centro" bus downtown and the "walmart" bus back. The bus picks up near the front of the property so it's very convenient.

Yes, people try to sell things to you on the beach. Again, if you've traveled to other countries/beach resorts this is common. If you're not interested just say "no, thank you." It's no big deal. We actually did some shopping from the folks on the beach so don't write it off until you've seen some of the stuff!

Overall the property was beautiful, well maintained, the staff friendly (we had no contact with front desk other than to check in and that went fine) and the drinks delicious!

  • Liked — The wait staff
  • Disliked — Room was a bit worn/dated
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank GRFISH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (678)
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mamacita2121
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 12, 2008

Just returned from a weekend in PV. This hotel was NOT what I expected. At check-in we we're told that our room was not available. So instead of having our large studio with double beds, we we're giving a standard king room over looking the front of the hotel near the street, for the first night and then would move us to our resv room the next day. The front desk staff was not polite. They did nothing to try and make-up for the fact that our room wasn't ready.

DO NOT choose the all inclusive plan. The food is very basic and it is a very small selection to choose from. Price's are pretty spendy as well. There are plenty of great restaurants downtown to eat at.

The pool is nice, but you need to wake up before the sunrise and put a towel on a chair to "reserve" your spot, otherwise you will be outta luck for the rest of the day. The beach is very crowded and the wait staff seems to forget about those on the beach. Then every couple minutes you have the locals bothering you trying to sell something.

Overall, I don't think I would stay here again. It may be a good hotel for older couples or families.There are so many other hotels in the area closer to town. The price isn't bad but stay somewhere else if you want a relaxing romantic trip.

  • Disliked — Crowded Pool & Beach Area
  • Stayed March 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mamacita2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 8, 2008

Villa Del Palmar was a beautiful resort, near downtown. The food and customer service in the resort was awesome. The rooms were in very good shape and very clean. Staff went out of their way while you were around the pools or on the beach to make sure you were comfortable and had anything you wanter. Unfortunately we did have to deal with the front desk 3 times which was rather frustrating. We ended up spending over 8 hours dealing with the front desk for a simple task. They were rude and very unhelpful.

  • Liked — The staff around the pools and beach.
  • Disliked — The front desk.
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vacaton_Time
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 3, 2008

My husband and I have stayed at the Villa del Palmar and at the Villa del Mar over the past few years. We generally experience a few problems at check in but our recent trip was the worst experience.
A very good friend of ours is a gold member of the hotel and due to illness she could not use her time share so offered it to us in her stead. We were told when we booked that we would have the same benefits as our gold card member friend, no problem.
When we arrived we were told at the front desk that the only room that was available for us was on the street side and on the 4th floor, no elevators in the building either. The room was so noisy we got very little sleep. It smelled so strongly of stale cigarettes we could not spend any amount of time in the room. We were promised a kind size bed and we got 2 double beds instead. The room looked like one of the oldest rooms in the hotel.
We immediately went down to the "gold card" member desk, only to be told that we were not the gold card members, we were only using the members room and that we were neither special or intitled to any special treatment. We requested a different room and were told that there were no other rooms available.
The couple next to us had their room changed no problem. They were even given a choice of 2 different rooms.
There were so many people lined up to complain about their rooms and not getting what they originally requested it was amazing. We spent the first 3 days arguing about the room and finally they did move us.
The "quality service" rep was in the hallway one day and we gave him all of our feedback, including the fact that the front desk people are so rude to deal with. They do not even try to be reasonable or polite or diplomatic at all. he acknowledged that they have been having a lot of problems with the hotel. The quality service rep who promised to get back to us that afternoon by 2:00 p.m. We waited for him but he never did contact us.

The front desk called one morning to ask our names and when I told them they said oh we have some other people listed as staying in that room.
It was the worst experience we have ever had at this hotel and we would not return to stay there even if it was offered to us for free. If you are looking for a hotel to stay at and you come across this one, run for the hills. Nothing but complaints from so many of the tourists who were staying there.
For us, never again!!

  • Liked — kitchen facilities
  • Disliked — Front desk staff, attitudes, rudeness
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank CreativeCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 29, 2008

We arrived Friday evening at 8:00 p.m. and got into our room at 11:00 pm. Our room was suppose to be high up and ocean view. They tried to pawn us off in room one on the busy main street overlooking generators. No other rooms. Huh! We went to the desk showed our iternary and were told they had no business booking that room as they have no ocean view rooms. Huh! They found another room - one bed - an upgrade according to them and still on the busy street overlooking the staff work area. Two ladies had medical problems and were done in by this time. They had to bring us another bed. We were tired and accepted that room. Sat am went down to the desk and no rooms.Huh! Through our frustration and getting nowhere with the front desk, I noticed a door saying Room Manager and asked to speak with him. NO, but later said you can try. We knocked on his door, expressed our concerns and if we would stay one more night in that room, he would move us on Sunday to a room with two beds - another upgrade. Huh! That is what we paid for - a large studio with two beds with ocean view. Don't know what they call ocean view but they constantly told people they don't have any ocean view rooms all week. We could see the ocean from our balcony. Go figure. It took until 3:30 to get into our room as the cleaning staff can't go out of order to clean our room before it was scheduled. We were so stressed and frustrated with how we were treated. The time share desk gave us a white envelope which we looked at on Monday. There was a postcard from Sunquest - they don't go to Villa Del Palmer to greet you - to contact them in another hotel if we had any problems. Thanks alot! We were told they would be there on Sat am to greet us and orient us. I was our first time travelling and felt like orphans. We had to constantly battle for everything we paid for and we weren't alone. We overheard other patrons very angry not getting the room they booked. We were told they don't care about tourists only time share patrons. Men get more respect and faster service - found out through talking with others at the hotel. The front desk are deceitful and only tell you enough info to get rid of you. The Villa Del Palmer is very, very clean and the showers leave your skin very soft . It was a hard learning experience and not one we want to repeat. One lady was told she was agressive and negative because she was in pain, tired, stressed and only wanted a decent room that we paid for to enjoy our two week vacation. Thankfully we didn't only have a week, as we lost 3 days of our holiday fighting with the front desk and living out of our suitcase. We had issues with them right to the last day, so buyer beware. You can expect to get the room you think you reserved, but comes with alot of stress, frustration and treated like second class citizens before you get what you paid for. Word to the wise, don't ever go to the Villa Del Palmer for a one week vacation. It's not worth the trip.

  • Liked — cleanliness
  • Disliked — treatment by the front desk/customer service
  • Stayed February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Mare46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 26, 2008

Bad experience from day one, checked in on 2/18 and was given a room in the small hotel on the street, not the resort even though we paid extra for a suite and had proof of the room we booked. it took the whole following next day to get the right room. the staff is not friendly at all especially if you have any complaint. the restaurant by the beach was ok for breakfast, the only meal we ate there. the staff is terrible about policing the pool and lounge chairs. rude guests hog the lounge chairs with towels before the crack of dawn and don't even come to use the until mid morning or later. the only good thing was the resort was relatively clean.

  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank playabaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 26, 2008

Staying at this hotel may just ruin your overall experience in cabo san lucas. The customer service is terrible and the rules of the hotel are so strict, that you are not able to enjoy being on vacation.

No guests are allowed on the premises after 8 pm. If you bring any friends, they will immediately kick you off and threaten to call the cops. They have really strict towel rules. If you lose your towel card, they automatically charge you $25. We were charged for eating and drinking out of the bar in the room, but none of those products were originally even provided.

Also beware of the timeshare pressure! They are waiting for you as soon as you check in! There are many resorts in Cabo San Lucas. I would definately pick one of the other ones. This resort is connected to two other properties. All of them are the same way.

  • Liked — It was a mile from downtown.
  • Disliked — The staff/customer service.
  • Stayed February 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aashna25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villa del Palmar Beach Resort & Spa

Property: Villa del Palmar Beach Resort & Spa
Address: Blvd. Francisco Medina Asencio Km 2.5 | Zona Hotelera Norte, Puerto Vallarta 48335, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Puerto Vallarta
#16 Spa Hotel in Puerto Vallarta
#18 On the Beach Hotel in Puerto Vallarta
#23 Family Hotel in Puerto Vallarta
#29 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Villa del Palmar Beach Resort & Spa 3.5*
Number of rooms: 562
Official Description (provided by the hotel):
Situated on the soft sands of Banderas Bay is Villa del Palmar Puerto Vallarta, an enchanting family resort that combines charming Mexican tradition with upscale sophistication and modernity. The magical resort, situated close to the center of downtown Puerto Vallarta, offers a unique vacation experience that will have you falling in love with the stunning beachfront destination. Boasting two freeform pools, three delicious culinary options and a state-of-the-art spa, Villa del Palmar is everything you need for a fun-filled vacation and more! ... more   less 
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Also Known As:
Villa Del Palmar Beach Hotel Puerto Vallarta
Villa Del Palmar Beach Resort And Spa
Hotel Del Palmar Beach
Villa Del Palmar Puerto Vallarta
Resort Del Palmar Beach
Puerto Vallarta Villa Del Palmar

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