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“Grand service and location at the Grand Velas”
Review of Velas Vallarta

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Velas Vallarta
Ranked #5 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
St. George, Utah
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Grand service and location at the Grand Velas”
Reviewed May 3, 2010

This 4 Diamond resort may change your opinion of the Puerto Vallarta area. A terrific staff, trained well with excellent english that outnumbered guests by probably 3:1 is very attentive. The rooms were lavish with nice balconies and ample free food/drink items. The Spa, even minor sessions, are complete treatments that include saunas, steam room and pampering staff. The zero edge pools and jacuzzis coupled with the perfect location right on the beach were wonderfully convenient. The facility is small by resort comparison making guests feel like they are staying at an exclusive hotel not a sprawling time-share. The all inclusive restaurants were decent but still not at U.S. standards for quality. They serve smaller portions which is fine since everything is included but the meat and fish products leave a little to be desired. The Azul breakfast buffet might be the best dining experience all things considered--helped greatly by steps-away-from-the-beach proximity. A few of us did get sick on our last day there but I believe it was a bug going around not necessarily food poisoning. The locals are making a serious effort to attract tourists including just completed major airport renovation. The whole city seems to be upgraded since our last trip only 3 years ago. Vallarta feels friendly, is certainly cost effective and has safe, bottled water everywhere. The Grand Velas is really worth a try.

  • Stayed April 2010, traveled on business
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Helpful?
Thank BBBulldog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,643 reviews from our community

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Traveler tips help you choose the right room.   Room tips (885)
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English first
Merrimack, New Hampshire
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2010

We booked our stay at Velas Vallarta based on the reviews from tripadvisor. The reviews and on line photos do not do justice to this amazing resort. The grounds, rooms, and staff are beyond exceptional! Jesus at the front desk started our stay by making sure we had the best available room for our stay. Alfonso by the pool waited on my husband and I, our 3 teenagers and our six year old like we were all royalty. Victor at the activities desk booked a scuba diving excursion for 3 in our group, making sure every detail was taken care of. A special mention has to go to Chef Tomas in Andreas restaurant. He was so personable and accomodating to my picky eater and my big eaters in the group. Every evening we returned to dinner at our reserved table and although there were other restaurants for dinner we never wanted to dine anywhere else. The food was delicious and always cooked to order. Overall this is the nicest resort we have stayed at in our travels which include several trips a year to many different beautiful areas. Velas Vallarta lives up to it's Gold Crown Resort rating and we will be ready for a return trip in the near future!

  • Stayed April 2010, traveled with family
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Helpful?
1 Thank KarenVegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona
2 reviews
Reviewed May 2, 2010

This was my first trip to Puerto Vallarta, but I went with my mom and sister who go twice a year. I was amazed at the hotel and grounds. We were upgraded to the one bedroom deluxe that has two couches that turn in to beds and a king size bed in the bedroom. The room was clean, comfortable and very nice. Our maid, Elia was awesome, she even came in the evenings and made up the couches into beds for us.

We paid for the all inclusive, which was a great value. Sitting by the Pool, our waiter, Jacinto was exceptional. His english was great, which came in really handy since our spanish was not so great. He was always nice enough to help us learn new words and help us pronounce some words better. He was always ready with a smile, considerate, very nice and a joy to talk to every day.

In the evenings we ate at the steakhouse on the beach, our waiters, Jesus J, Pablo, Erasmo, Efren and Marcelino were great. They were outstanding waiters, always anticipating what we wanted before we knew we wanted it and were always there with a smile and happy to help.

Staff like Jesus and Jacinto made the experience more than relaxing, they made it fun. Its not often you get to go on vacation and have the hotel staff interact with you as though you are a friend and not a job to them. I think that is one of the best things about Velas, is the staff. While the grounds and rooms are beautiful, its that staff that really makes the experience one you will never forget, and one you want to return to.

I would without a doubt return, and am already planning on going back later this year. I was afraid when I agreed to go, that I would be bored or worse, worry about work while I was away. As a workaholic I am amazed to say, I did not for one moment think of work. It was too much fun. The wait staff, the grounds, the crazy range of music at the pool, the new people you meet, watching Christian lead water aerobics in the morning, was so much fun I was able to forget that work was waiting for me and for that alone, I would return.

  • Stayed April 2010, traveled with family
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Helpful?
Thank TD_from_AZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 2, 2010

After 16 years of marriage, we had a "second honeymoon"!! What a romantic, laid back place to enjoy a week of relaxation. We enjoyed the pool/sun/fun during the day and were made to feel like royalty at every restrauant!! Beautiful landscaping and perfectly groomed - all the time!! Enjoyed the peacocks, cats and iguanas just roaming the grounds. I highly recommend this resort to anyone that wants a 1st class vacation!! Lots of nightlife to enjoy for younger folks, but we enjoyed just relaxing on our balcony and bedroom at night!! Made some great new friends at the pool!! Jacinto - Thanks for taking care of us so well at the pool - you're the BEST and keep that beautiful smile!! This was our first trip to Puerto Vallarta - and we'll go back to this place again and again!!

  • Stayed April 2010, traveled as a couple
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Helpful?
Thank Hammons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
1 review
Reviewed May 2, 2010

Once again our stay at Velas Vallarta was incredible. Jacinto at the Aqua Bar provided us exceptional service. The waiters at La Ribera noteably Rigo, Efren and Jesus Jimenez make every dining experience pleasurable.

  • Stayed April 2010, traveled with family
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Helpful?
Thank billiejbeaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
4 reviews
4 hotel reviews
Reviewed May 2, 2010

After numerous trips (sometimes twice a year) to the same hotel, we have made several friends among the staff. Everyone is friendly. These are the hardest working people I have ever been around. They will go out of their way to help you even if your request is out of their normal job duties.

  • Stayed April 2010, traveled with family
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Helpful?
Thank Carolynn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Potomac, Maryland
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 29, 2010

Time you get in to the time you leave( didn't really want to), Hotel staff is there to help you feel comfortable, accomodate your food choices. see every which way possible that your are well taken care of. Nice beach, close to airport, world class restaurants, open modern contemprary design all suite hotel. Looking forward to visiting there hotel in Rivera Maya....

  • Stayed April 2010, traveled as a couple
    • Value
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Helpful?
Thank AmitRajvanshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Velas Vallarta

Property: Velas Vallarta
Address: 585 Paseo de la Marina | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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