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“Awesome Service - Clean, Beautiful, All-Inclusive Dream Vacation”
5 of 5 bubbles Review of Velas Vallarta

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Velas Vallarta
Ranked #5 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Portland, OR
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome Service - Clean, Beautiful, All-Inclusive Dream Vacation”
Reviewed May 3, 2009

This all suites, all-inclusive resort was absolutely beautiful. The rooms were clean and comfortable (down comfortors, pillow menu..etc.). Everything about this resort was clean. It is a family friendly resort with many activities for all ages. The service was the best we've experienced in many years of travel both domestic and international. The staff was so friendly and helpful. They always had a smile for you and appeared happy to serve or help in anyway. One staff member (Alonso Nuiz) from the Acua Bar (Beach Wait Staff) was so awesome. He served us all week out at the beach cabanas. He would go out of his way for anything we needed. He was so prompt and attentive. By the time we left, we considered him a dear friend. When we first arrived/checked in, they said "Welcome Home", which seemed odd at the time, but by the time we left, we understood, because while you are there, they treat you better than guests, they treat you like very dear family. We have already recommended Velas Vallarta to others and we will definitly be going back.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank designedelegance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,592 reviews from our community

Traveler rating
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    655
    162
    57
    48
See reviews for
1,443
1,178
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101
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (870)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Acton, California
1 review
Reviewed April 30, 2009

Hotel Grand Velas Nuevo Vallarta Mexico,
We had a wonderful vacation at the Hotel Grand Velas.
Excellent service and we will be going back very soon.
Great vacation.
Ana Brown
Acton, California

Helpful?
Thank anafred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 29, 2009

My husband and I have been visiting Velas Vallarta yearly since 1999 and have always thoroughy enjoyed ourselves. We just returned from our annual vacation April 25th. During our stay we experienced a near drowning. Luckily a few of the guests included a paramedic, a firefighter and a lifeguard as well as another guest trained in CPR. After 8 minutes of CPR the man survived and we later found out that he suffered from a heart attack. Following the incident it disheartened me to find that the hotel did not have a defibulator, otherwise know as an AED, or oxygen on its grounds. For a resort that values quality in all aspects of customer service I find this obsurd.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ziphle27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2009

Loved Velas. The best part of the hotel was the pool bar. A special thanks to Armando, Alfonso and the bar staff. They were attentive and got everything we needed; including things during an emergency situation.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FriendofVelas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 25, 2009

Velas Vallarta was an amazing experience. I went on vacation with my entire family a total of 22 people. The rooms were very clean, comfortable, and luxurious. The hotel staff was excellent and made our stay very enjoyable. They tended to all of our needs, got us drinks by the pool and even served us on the beach. The activities were great for all of the kids and water aerobics was very enjoyable and exciting. The view of the mountains was beautiful and if we ever went back to puerto vallarta, velas vallarta would definately be our choice of resort!

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xxkate08x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 22, 2009

I truly thank all the people who gave warning to the ladies who welcome you to the hotel!
They are relentless! Not only do the give high pressure to do do a timeshare presentation but the beat around the bush and don't tell you the real motives behind the welcome package they offer! The welcome package is nothing more than a few brochures for tours.
If these ladies weren't enough, there are timeshare vultures lurking everywhere! There are out front of the hotel, at the entrance to the beach and will even call your hotel room!
Please do not waste your time chatting with these people, if you don't agree to a timeshare presentation at first the won't let up! I would rather be bugged by the venders on the beach!!
Restaraunts at Velas and Casa Velas were UNBELIEVABLE!!!
Order the Mexican coffee at Casa Velas Beach Club! UNREAL!!!! Thanks Alan and Hector for superb service!!
PLEASE TIP your servers, the work their butts off!
You will feel like ROYALTY!!!!!!!!

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lavendergirl44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muskegon, MI
1 review
Reviewed April 21, 2009

We had a great time at the pool while we took some down time. Gilberto, at Bar Aqua, was exceedingly helpful and personable. He took care of us like we were royalty!

Also on our last full day there I got a bad case of food poisoning (food from outside resort) and the resort appointed an excellent doctor who was kind and efficient. He actually drove us to the local hospital, and drove us back to the resort after my treatment in his personal car. First class treatment once again!

  • Stayed April 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smacdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Velas Vallarta

Property: Velas Vallarta
Address: 585 Paseo de la Marina | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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