This is the first time I have been to Velas resorts, We booked a 2 bedroom suite in Oct of 2013 for Spring Break in 2014 . I emailed three times asking for a room high enough for a Ocean view. when we checked, they told us they did not have a 2 bedroom & tried to give us 2 one bedroom suites. I told them I had booked this months ago, so then he found a 2 bedroom to give us only to find out it was on the bottom with No view of anything but trees. I immediately called the front desk & asked for another room. I was told that there would be some available the next day, which was fine BUT i was never contacted about a better room. I was not very happy. The maid kept moving things.
The grounds are beautiful, we enjoyed the peacocks & the resident Iguanas. The beach is very rocky, hard to even walk on it let alone swim.
The pool waiters are very accommodating, especially Saul.
I love Mexico & Peurto vallarta, have been to sevearl different cities & resorts but probably will not return to Velas.
- Official Description (provided by the hotel):
- Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more less
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- Also Known As:
- Velas Vallarta Hotel Puerto Vallarta
- Velas Vallarta Suite Hotel
- Velas Vallarta Suite Puerto
- Velas Vallarta Resort
- Velas Vallarta Puerto
- Club Velas Vallarta
- Velas Vallarta Suite Resort