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“incredible.”
Review of Velas Vallarta

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Velas Vallarta
Ranked #5 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed January 23, 2014

Its hard to believe this was an all inclusive. The food was the best and the service was exceptional. Room service was always beautifully done and the drink options were top shelf. We have traveled many times to Mexico and this was by far superior to any other place we have stayed (NOW Jade, RIU Palace (2 trips when it was first built), Americanas, The Royal Playa)

  • Stayed: February 2013, traveled with family
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1  Thank Sam041677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded January 29, 2014

Sam, thank you so much for having brought your family to vacation at Velas Vallarta. It pleases us immensely that we were able to exceed your expectations for an all inclusive resort with so much experience that you have. We do try to provide the best product available and combined with the exceptional service that you received you can practically count on a great time to be had by all. I hope that we can be your hosts for many more times in the future and continue to reach the satisfied standards that you enjoyed with us on your first stay. Thank you again Sam for your review and special greetings to Norman, Oklahoma. Take care.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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Reviewed January 23, 2014

We brought our whole family this trip, 5 daughters, 1 son in law, 2 boyfriends and precious baby granddaughter. Service was excellent and provided poolside by Marcelino. He was great! Recommend to anyone that has never been. The hospitality is five star rated!

Room Tip: Always request rooms 4 floors and up to have a perfect view every minute of the day.
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  • Stayed: January 2014, traveled with family
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1  Thank Traci R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded January 29, 2014

That is quite a sizeable family to organize for your Mexican vacation Traci and we are grateful to each one of you (baby too) for deciding to come together in visiting us in Velas Vallarta. We as a team are happy that you felt that the hospitality was “5 star rated” and that you find us very recommendable for newcomers. Marcelino providing you extraordinary service in the pool was obviously one of the highlights of your trip as it is with many of our valued guests. I hope that the next time you kindly decide to visit our resort you will have the opportunity to introduce yourself to me so that I may thank you personally for being repeat guests of Velas Vallarta. Thank you again Traci and kind wishes for all of your family. Take care and warm regards to Iowa.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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Reviewed January 22, 2014

We had the greatest time at the Andrea Restaurant at Velas Vallarta thanks to the most fun waiter Adrian! Our grandkids really enjoyed his entertainment. But, we also cannot forget about the great service around the pool from Marcelino. As my husband says "THE best waiter ever"

  • Stayed: December 2013, traveled with family
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4  Thank Debbie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded January 25, 2014

Thank you Debbie for your splendid comments on our food and beverage service. I am very pleased that our staff, especially Adrian and Marcelino, were able to leave such a positive impression on you. They will certainly be advised and commended for their memorable service that they provided to you. Thank you again and warm greetings to Billings, Montana.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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Reviewed January 21, 2014

We did a family trip over Christmas and New Year. Can't say enough about this facility. The food is excellent, the grounds are immaculate and the help is more than courteous. In particular, I want to highlight two waiters in the main dining room....Teodoro Galarza and Moises. From the day we arrived, Teo and Moises made us feel welcome and at home. We mostly saw them at breakfast and their attention to service and comfort was unparalleled. They helped us with our Spanish, and Moises had some great tricks for entertainment. Well done Teo and Moises. If you stay at this facility, tell them Don Berto and family from Chicago, say hello......and we'll be back soon.

Room Tip: We stayed in a friends unit.
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  • Stayed: December 2013, traveled with family
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1  Thank dan o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded January 25, 2014

Thank you so much Don Berto for your pleasing comments and for selecting Velas Vallarta for your end of year getaway with the family. I am happy that you found our cuisine to be excellent, our public areas to be immaculate and our service very memorable. Teodoro (Teo) and Moises (Moy) are very personable young men and are great examples of the happy people that make up Puerto Vallarta. I believe that with their amicable service they may have made friends with you for many vacations to come. I will certainly pass along to them your greetings from Chicago. Thank you for allowing us to host you and your lovely family over the holidays. Take care.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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Reviewed January 19, 2014

I have been going to Velas Vallarta Suite Resort since 1991. It is an incredible place that is upkept and immaculate.
The restaurants are excellent, and always feature a great array of tasty food.
The pool service is always excellent with attentive waiters, that help to make your day in the sun even better. This time it was the pool waiter "MARCELINO" that made our many of our days brighter. His friendliness, laughter, attentive service, and quality/timely food and refreshment delivery was nothing short of impeccable. Thank you "Marcelino" for making this trip even better. You are a true gentleman, and ambassador for Velas! We will be back again and will be looking forward to your welcoming ways Marcelino....Thank - You!

  • Stayed: December 2013, traveled with friends
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2  Thank NancyJardine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded January 25, 2014

Thank you Nancy for sharing the special memories of your many visits here at Velas Vallarta. Your vacation experience that you are relaying to all speaks volumes of the consistency that we have been able to provide over all these years. And of course your kudos for Marcelino will be passed along for him to see personally. Your kind words will motivate him all the more to keep up the splendid work that he does day in and day out. I am especially pleased that you found an ample variety of “tasty” culinary delights. We strive to provide our valued guests the best in each dining experience. Nancy, thank you again for your kind comments and please do not hesitate to visit me during your next visit so I can thank you personally for your great loyalty to Velas Vallarta. Take care and kind regards to Vancouver, Canada.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

We just returned from Velas Vallarta in sunny Mexico.
Everyone works so hard to make sure that you have a great experience while staying there.
Our server by the pool for the week was Marcelino, he was fantastic!!!! He was taking care of many people at the same time and always made us feel like we were special. Marcelino, thank you for wonderful days in the sun!
When we come back, we will look for you again around the pool.

Room Tip: I always like to stay up high so that you can have a clear view of the sunset above the palm trees.
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  • Stayed: January 2014, traveled as a couple
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2  Thank Sheri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded January 25, 2014

Thank you Sheri for sharing the happiness of your recent stay with us. Our service, as judged by many on TripAdvisor, is really one of our shining stars. And Marcelino is a great example of that quality. He has been personally recognized by the ownership of The Velas Group of Hotels for his exemplary service and attitude and we are proud to have him with us as an ambassador of good times in our pool area. I am sure that when you return, you will find that he will remember you as well as your favorite drinks and snacks. Thank you also for your special recognition of Marcelino, and you can be rest assured that he is one of the bright lights of our team. Take care and warm greetings to Burnsville, Minnesota.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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Reviewed January 10, 2014

We went to the Velas for the first time in Sept 2013.

Rooms:
The first 5 days, we had a studio with a king bed and a pullout couch which our kids slept on. Room has comfortable bed and a mini kitchenette. The second 5 days we were upgraded to a one bedroom suite. This was a great room with a large balcony (the studio has no balcony), plenty of closet space, and a large living room with two sofas (which the kids used as separate beds) and a full kitchen and dining area. Everything in both rooms was clean and didn't seem outdated. Bathrooms were typical hotel bath, but no tub...stand up shower only.

Service:
The staff was very nice, no matter if it were the front desk, room service, restaurants, bellhops. They were wonderful.

Restaurants:
We got REALLY sick of the limited food options. They have two restaurants and room service available, but the food was super bland and just not good. I recommend not doing all inclusive and going off the resort to eat dinners.

This was our first time in Puerto Vallarta, and it was a good hotel to stay at for a first trip to get your bearings and literally a 5 minute cab ride to airport, and 5 minutes to the marina-where most of the tours leave from.

Ask for smoothie's by the pool. The kids and us loved the banana smoothie's and banana-strawberry on hot days.

Room Tip: It's worth the money for a one bedroom. The studios are very dark and have no view or balcony.
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  • Stayed: September 2013, traveled with family
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3  Thank keri525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded January 25, 2014

Thank you Keri for sharing your observations of your visit last September. I do apologize if you felt that the selection and quality of our culinary selection was not to your taste or liking. We do strive to provide great variety which includes seven different theme dinners offering both a la carte and buffet options for breakfast, lunch and dinner. I personally would have liked that your concerns were brought to my attention while you and your family were with us in order for me to ensure that your culinary expectations were eventually satisfied. I am pleased that you found the rest of our aspects to your liking such as our service, staff, cleanliness and location. Keri, I do hope that you will find it in you to revisit us again and pay the extra for the added comfort of a one bedroom suite, and allow us the opportunity to reach your total satisfaction. Thank you for your patronage. Take care.

LUIS ANGARITA
GENERAL MANAGER
HOTEL VELAS VALLARTA
langaritavv@velasresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Velas Vallarta

Address: Paseo de la Marina Norte 585 | Marina Vallarta, Jalisco, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range: $266 - $748 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Velas Vallarta, from the award winning Velas Group, boasts a 10-acre beachfront location with views of the Sierra Madre Mountains in the distance. Located in the Marina Vallarta, one of the most exclusive areas of Vallarta-Nayarit, the resort is also just a few steps away from an 18-hole championship golf course. The center of activity is a lush tropical garden courtyard with three sparkling swimming pools, a cascading waterfall, swim-up bar and even a resident iguana. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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