We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always feels like home!”
Review of Velas Vallarta

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Velas Vallarta
Ranked #5 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed September 5, 2013

We have been to Velas several times and it always feels like home. The staff is amazing from the time you check in to the time you leave, everyone goes out of there way to make your vacation perfect. A big shout out to Donald Willis who goes above and beyond to make your vacation extra special. My husband found our bed to be very uncomfortable so Donald arranged to have a new mattress sent up, he always contacts you to make sure your holiday is perfect. My daughter ended up getting strep throat so we had to see the Dr. on call, he was very helpful. The aqua bar staff is awesome, we love Marcelino and Juventino, you never go thirsty or hungry when they serve you. Omar the captain at Andreas is amazing we have known him for 7 years and consider him a true friend. He goes above and beyond always! We love this resort, and I do believe that it is the fantastic staff that makes Velas what it is. From Rafeal at check in to the housecleaning staff, everyone makes you feel special. We go twice a year and we always get a welcome home and lots of hugs! Thank you Velas for being so AWESOME! The only improvements that I would suggest is the night time entertainment could use some upgrades and build an actual bar in the lobby. See you in January.
Love Clint, Charlene, and Allycha

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MUGSHOTZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded September 11, 2013

Thank you for your review and also for remembering all the employee names that helped in making your stay with us another memorable one. Our staff and its ability to remember the needs of their clients, is certainly one of the many reason that sets Velas Vallarta apart from other high end resorts. Together with the personal friendships that are formed makes one want to return two or three times per year, just as you do. Again, thank you for the motivating comments. They will be put on display for all the staff to read, and they will see first hand the result of the proud work that they do. We look forward to hosting you in January. Take care.

Luis Angarita,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (3,728)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,487 - 1,493 of 3,728 reviews

Reviewed September 3, 2013

We enjoyed a 7 day holiday with this resort and would go back at any time - the people at the resort were amazing and the size was just perfect for us - not too big and not too small and within walking distance if you wished to walk to Puerto Vallarta!! Also close to the airport and easy and comfortable atmosphere throughout the resort!! Would highly recommend this to anyone considering this as a vacation location!!!

Room Tip: We had the 6th floor and loved the exercise walking up the stairs as well as the view from our balco...
See more room tips
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FuninthesunAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded September 11, 2013

Thank you Shaun for taking the time to share your comments. It sounds like Velas Vallarta was a perfect selection for your vacation needs. Everything from the location of the resort right up to the comfort level that you received. Climbing six flights of stairs is an excellent source of exercise, but please keep in mind that after a beautiful dinner one of our seven elevators is available for your added comfort. Thank you again for your visit, and we look forward to your next stay at Velas Vallarta.

Luis Angarita,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Been a owner since late 1980's always good and service excellant,been a few changes over the years but only gets better. Our son met us there and he had a ball every night at the escorted night club visits. The grounds are still well kept and the surrounding area feels safe. Also love the local buses to downtown.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kevdarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded September 11, 2013

Thank you for posting your experience on TripAdvisor. As Velas Vallarta is centrally located, you were able to visit and sightsee just about every place you wished with relative ease and accessible cost. Whether your vacation plans are to relax inside the resort or explore the region, Velas Vallarta and Puerto Vallarta will not disappoint. Thank you again for your splendid comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013

My girlfriend and I had the best vacation ever thanks to the staff at Velas resort. The staff was friendly and helpful, the grounds were so beatiful and always spotlessly clean. The food and staff at both resturants could not have been better. The waiter Juan made my 8/30 birthday extra special. They made a special dessert for me and sang as well. We enjoyed the spa and each had two back massages. 5 star keep up the good work and we will be back year after year!

Room Tip: All the rooms face the beach, there is not a bad room.
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded September 11, 2013

Thank you Charles for selecting Velas Vallarta for your holiday and to celebrate your birthday. Our goal is to satisfy our guests on all aspects of their stay, and I do believe from reading your comments that we succeeded in surpassing your expectations. We look forward to your visits year after year, and always with the intention of making each vacation better than the last.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

My family and I recently returned from our annual pilgrimage to the Velas Vallarta Resort & Spa in Puerto Vallarta, Mexico and were pleasantly surprised by some recent upgrades to the property and the grounds. First (and most noticeable), the large fountain in the main lobby was removed. I always enjoyed the sound of the fountain while relaxing in the sitting areas in and around the entrance to the hotel, but removing the fountain really opened up the space and made it more usable for evening shows and events. They did a terrific job (you can’t tell the fountain was ever there), and overall I feel it was a worthwhile expense/upgrade. Second, the Velas Vallarta “Kid’s Club” now has its own air-conditioned room with a kitchen, video games, art supplies and other activities for the little ones. The room is right off the children’s pool so it will be a welcome addition for staff and guests during the hot summer months. The third noticeable upgrade was to the brick pathways that meander through the beautiful tropical gardens and the deck around the main pool. Some of the bricks had become concave and worn due to weather and constant foot traffic, and it was immediately obvious the Velas maintenance staff has been hard at work extracting and replacing worn walkways with new brickwork. It may seem like a small maintenance item, but it was a big job and the new walkways and pool decks look great. Other than that we had a marvelous time (as always), and want to thank Donald, Enrique, Christina, Gabriel, Christian, Jacinto and the rest of the Velas gang for treating us like family…MUCHAS GRACIAS! For those who haven’t visited Velas Vallarta yet…book it! The all-inclusive is tremendous…I promised I wouldn’t eat for a month after a full week of excellent meals, cocktails, desserts, pizza, ice cream and room service. Be prepared to be VERY spoiled (and bring loose-fitting clothes for the trip home).

Room Tip: Higher is better...the rooms out toward the water offer exceptional views of Banderas Bay and the Ma...
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank SenorGrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luis a, General Manager at Velas Vallarta, responded to this reviewResponded September 11, 2013

Thank you for your observations concerning the updates that we have done at Velas Vallarta. For a large resort such as ours, maintainance is extremely important, especially in a tropical climate. We are dedicated to reinvesting our buildings and public areas so that you and your family can continue to enjoy not only this vacation, but your future vacations at Velas Vallarta.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013

We stayed at Velas Vallerta last week. What a great place to be specially the staff.They All go out of their way to please you. I.E my personal Housekeeper (rufaela vidrio), F& B staff Veronica
Gilberto, Alferado. Enterainments , Fernando, Christian

Yours Truly
CHOP CHOP Family

How ever rooms need major attentions. Please make it happen.

Room Tip: take a 1 or 2 bed room suites
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hospitality_dir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this reviewResponded August 28, 2013

It really looks like you made a lot of friends here at Velas Vallarta based on the amount of names in your review. Our staff certainly is personable and outgoing the to the point that friendships are easily made and good times are on the agenda with every visit. The men and women at the Aqua Bar who you mentioned truly work hard. Many hours each day, making sure that your needs are met on the beach and in the pool can really be appreciated, and all with a genuine smile and a nice greeting. And with your review, we will make sure that they receive a copy as a motivation for a job very well done. Thank you for that motivation, and I am sure that we will host you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Our family has enjoyed many wonderful vacations at Velas Vallarta! We have returned six times and plan on returning a 7th later this year. The resort is meticulously kept--very clean and inviting. The landscaping is just as beautiful. All of the staff strive to make your vacation time in Puerto Vallarta memorable. The on-site restaurants offer both gourmet and delicious dining and excellent service. The Guest Relations Manager, Mr. Donald Willis, does a great job of answering any questions that may arise and is a fine representative of the resort. It is truly a pleasure to visit and experience relaxation.

  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank suntravelers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this reviewResponded August 28, 2013

Why thank you for your wonderful comments and for your continued loyalty to Velas Vallarta. We know that the variety of vacation destinations and resorts is very immense and that the competition for your patronage is every day more and more competitive. That is why we cherish the already established clients that we have by maintaining and improving the service and product that you have come to know. With our new guests, we just love it when they tell us how much they have enjoyed themselves here, and that really motivates us to exceed their expectations with each visit in the future. We truly look forward to making your 7th visit one to remember. Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Puerto Vallarta
3.5 mi away
Buenaventura Grand Hotel & Great Moments All Inclusive
Buenaventura Grand Hotel & Great...
#26 of 123 in Puerto Vallarta
2,590 reviews
0.2 mi away
Casa Velas
Casa Velas
#2 of 123 in Puerto Vallarta
1,579 reviews
0.3 mi away
Marriott Puerto Vallarta Resort & Spa
Marriott Puerto Vallarta Resort ...
#10 of 123 in Puerto Vallarta
3,297 reviews
Show Prices
Show Prices
Show Prices
3.5 mi away
Villa Premiere Boutique Hotel & Romantic Getaway
Villa Premiere Boutique Hotel & ...
#6 of 123 in Puerto Vallarta
2,465 reviews
4.0 mi away
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit
#1 of 28 in Nuevo Vallarta
2,596 reviews
2.9 mi away
Now Amber Puerto Vallarta
Now Amber Puerto Vallarta
#15 of 123 in Puerto Vallarta
2,912 reviews
Show Prices
Show Prices
Show Prices

Been to Velas Vallarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Velas Vallarta

Address: Paseo de la Marina Norte 585 | Marina Vallarta, Jalisco, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range: $292 - $859 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Velas Vallarta, from the award winning Velas Group, boasts a 10-acre beachfront location with views of the Sierra Madre Mountains in the distance. Located in the Marina Vallarta, one of the most exclusive areas of Vallarta-Nayarit, the resort is also just a few steps away from an 18-hole championship golf course. The center of activity is a lush tropical garden courtyard with three sparkling swimming pools, a cascading waterfall, swim-up bar and even a resident iguana. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, TravelClick, Orbitz, Travelocity, Hotwire, HotelsforEveryone, Cancelon, Evoline ltd, TripOnline SA and getaroom.com so you can book your Velas Vallarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing