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“May 11, 2013-May 18,2013”
Review of Velas Vallarta

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Velas Vallarta
Ranked #5 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
fraser valley,BC, canada
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“May 11, 2013-May 18,2013”
Reviewed May 19, 2013

Ok we arrived to velas on May 11th, older but very well kept property. We stayed in a 1 bedroom timeshare suite and was very dated needed to be upgraded a bit but very clean and acceptable. All inclusive shoud lhave included internet usuage of somesort, 2 places to eat which were very good , food was great quality and they had theme nights daily..Activities were lacking but this is a smaller quieter older resort. Service was on an off...Some were outstanding some was very poor to non existance. We rarely had beach service while we watched other 'mexican" guests getting premier service. we were not happy about that. The theme of lack of bar service and pool/beach service was main complaint. Room service was quick and always fresh and good.. REVIEW YOUR BILL UPON CHECKOUT, we reviewed our bill and found servers added "tips" for themselves...( the all incl had 11% tip fee added and they promoted as no need to tip, relax and enjoy) . We did tip additional on exceptional service. Spa service was ok not the best i personally had...as all inclusive you shoud lhave % discounts of spa, store and retail shop, we asked and never got it. So in conslusion, was an ok resort, well maintained, beautiful views, good location close to airport and marina...staff was lacking and you cant trust them, watch out for money and tipping.. we found most people brush off the bad things on a vacation and are happy to be away. We based this trip on all the good reviews be weary and a string 3 out of 5 as an honest review. our next reviews coming up is rocky mountaineer and cayman islands...WATCH OUT FOR TIMESHARE FOR Fractional Vacation Club.... We are glad we didnt buy after staying a few days..Not as sale people say it is and at a $45000 for 25 weeks of vacation time..research timeshares if you decide to buy...before you go...

Room Tip: ask for ocean view on higher floor...we were in building 2 which any room gives you a great view (hi...
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  • Stayed May 2013, traveled as a couple
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Helpful?
2 Thank travellingmonkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, May 22, 2013
Thank you for your detailed account of your recent stay with us. It is important for a business to gather constructive feedback from it's clients in order to improve and/or correct some issues and we are certainly working behind the scenes to rectify a few points that you had mentioned. Our guests do indeed receive discounts on Spa, Convenience Store and Boutique when the product or service is signed to the suite. The discounts are then applied upon check out and we do this in order to assure that the correct guest is entitled to the correct discount. That is why we ask when a guest arrives to leave credit open on their suite in order to take advantage of the benefit. Cash or credit card payments in those areas do not receive discounts. Our only wish was that perhaps a supervisor was called for in order to explain and rectify any issue you may of had while you were here as our guests. We here at Velas certainly wish the best for you and your wife and for the baby thats on it's way. We hope to see the three of you again in the future.
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Traveler tips help you choose the right room.   Room tips (898)
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English first
Saint Louis, Missouri
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 18, 2013

Review and revise entertainment - add more trips or outings - otherwise it is the PERFECT place to relax and receive the best service in a carefree spotless resort - never slept better!

Now if only the airlines can make their end easier - used to be easy, now long to travel from St. Louis - to PVR - what was once a 2-3 hour plane ride, has turned into a full-day of travel.

Fitness center is too small but enjoyed going to Casa Velas to work out there; brief shuttle ride or east walk/run.

  • Stayed March 2013, traveled with family
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Review collected in partnership with this hotel

Helpful?
1 Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, May 22, 2013
You made a nice point concerning exercising here in Velas Vallarta. Apart from our own excercise room our sister resort Casa Velas offers their fitness equipment to our guests staying at Velas for no extra charge. Casa Velas as you mentioned is just a short one minute ride away and our past guests are very pleased about that perk. You will remember that Casa Velas is an adult only resort so your kids would not have been able to workout with you. Now if we can just arrange for some more flights from St. Louis all will be perfect. Thank you for your comments and of course we'll see you all soon.
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Fort Dodge, Iowa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 18, 2013

Will go back every yr!!!!!Great restaurant with different them of food every night.Pool is BIG with quieter--warmer pool side and other side is where the action is with games and swim up bar.Decent work-out room

Room Tip: everywhere we travel always end up comparing to Vellas-----AWESOME place!!!!!!HAd a great ocean view...
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  • Stayed March 2013, traveled as a couple
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Review collected in partnership with this hotel

Helpful?
2 Thank smamtm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, May 22, 2013
When reading your review about our theme dinners you made us all hungry here in our Guest Relations Department. For dinner options you can count on Mexican, Italian, Oriental, Pizzas, Spanish, French, South Pacific Seafood and of course our popular Mexican Fiesta with everything included. And all that is just for dinner. So for dining options there are no limits even at 2am. Just pick up the phone to order room service and that hunger will be comfortably satisfied. Thank you for your observations and now it's time for us to eat. Take care and we'll see you soon.
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Chicago, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2013

We had been going to the Riveria Mayan side of Mexico for years renting a house but decided it was time to pamper ourselves with the All Inclusive option so having gone to Velas in the past we switched this year to make Velas our home for our winter trip each year. Velas is all that you can ask for and more. The staff on all levels is the best and by the end of our 2 weeks we felt we made lasting friendships with many. We love sitting poolside each day and in the evening enjoy Andrea and its' wonderful food. The people of Puerto Vallarta are warm and welcoming.

Only a few things would make our yearly trip to Velas even better. Free WiFi and better entertainment in the evening. We have seen the same shows over the years. We would love to be able to come down to the lobby and listen to music, dance and people watch more often....but the same shows every time we come makes us retreat back to our rooms and play games vs enjoying more of the beautiful weather in the evening.

All in all though, if you are looking for a resort in PV I would highly recommend Velas...you will go once then want to go again.

Room Tip: There really is no bad room. We stayed years ago in a studio and while you do not have a balcony an...
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  • Stayed February 2013, traveled with friends
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Review collected in partnership with this hotel

Helpful?
2 Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, May 20, 2013
We are so pleased to read that your new winter vacation home is here in Puerto Vallarta and more specifically here at Velas Vallarta. You can expect to see many of the same smiling faces here that you have seen over the years as a family like loyalty has developed between the employees and the resort. I can also say that you can expect to see some changes to our entertainment program that will hopefully be to your liking. In the meantime enjoy your summer up north and we'll see you again this winter. Thank you.
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Burk's Falls, Canada
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 12, 2013

Staff is always very accommodating! When we bring friends and family who are not members they want to book back at this resort because of the staff and the clean friendly surroundings. Real People on Real Holidays stay at this resort! Privacy is respected by Staff! Food is Excellent! Water Aerobics are fun each day at noon! Beach is Relaxing! Truly a Pleasant Experience in Mexico within walking distance to the Marina for outside resort local cuisine! Try It! You'll Love It!

Room Tip: One Bedroom Suites are spacious with a Kitchen if visitors have special needs for food preparation...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, May 13, 2013
Thank you for your glowing review of our resort. We understand that when a guest invites friends and family to share what they have experienced in past visits there is a certain pressure to impress your guests. With our service orientated philosphy and gorgeous product it is difficult to let them down. So be rest assured that when you invite newcomers with you, you will have scored some big points with them thanks to your recommendation.
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Liberty, Missouri, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 11, 2013

Lori and I had an amazing time as we do every time that we stay at Velas Vallarta. The resort was spotless, the restaurants were top notch, and the weather was perfect. Morcelino made sure that we had everything that we could possibly need while we were poolside. He was the hardest working person at the pool and always had a smile on his face. Morcelino rocks!!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, May 12, 2013
I always enjoy reading comments from our repeat guests in order to gauge the consistency of our product and service and I note that with your comments that we are doing quite well in keeping up with your expectations. In referring to Marcelino in the Aqua Bar you should know that him and others are the example that all our staff should strive to exhibit. His ability to think ahead and create a "wow!" amongst our suntanning friends is noted in the management level. He is a prized addition to our 520 employees. Thank you for your continued patronage and support.
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Level 5 Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 8, 2013

This was our second visit to Velas Vallarta, and it lived up to all of our expectations and then some. We were so excited by the free room upgrade which we did not know of till we checked in. We got an ovean view and balcony for the price of the least expensive room because of Expedia. We also received a free bottle of wone and five chocolate covered strawberries when we first entered our room!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MikeZCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, May 9, 2013
Thank you for expressing your surprise and gratitude for the amenities that you received upon check in. Actually Expedia has a select group of clients called "Elite" who automatically receive these perks. With your reservation Expedia advises us of your Elite status and the preprogrammed benefits are automatically entered into your file before your arrival. So congratulations on your preferred status and it will be an honour for us to be your hosts again in the future.
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Additional Information about Velas Vallarta

Property: Velas Vallarta
Address: Paseo de la Marina Norte 585 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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