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“Wonderful Relaxing Holiday”
Review of Velas Vallarta

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Velas Vallarta
Ranked #5 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Niagara Falls
Level 1 Contributor
3 reviews
3 hotel reviews
“Wonderful Relaxing Holiday”
Reviewed February 13, 2013

We have been going to Velas for 15 years & am always so impressed with the gardens, cleanliness and there willingness to make your stay a 5 star experience. I would like to thank Miguel,Cesar,Carlos,Alonso & Marcelino from the Agua Bar. They provide great service & show that extra special touch. You guys ROCK. If you go to Andrea's you will really enjoy the humour and sweetness of Alejandro, he is great. Also please notice beautiful Brenda at Ribera, she will make sure you get excellent service. All the pools are clean and arranged with enough room for privacy & shade. Rooms could use an update, but are always cleaned with attention to all details & they provide turn down service at night. I also agree with all of the 4-5 ratings posted.

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank jsmcrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, February 20, 2013
I will certainly be passing your nice comments to the Food and Beverage staff mentioned. They do the little extras in making our guests feel comfortable and well attended to. In many ways our personnel has the flexibility and authorization to creating a "WOW" with our guests. It is something very natural for us as persons and as an organization to truly make friends with you. Thank you for taking the time to share your memories with all.
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Lakeway, Texas
Level 6 Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed February 13, 2013

My husband and I spent two weeks in Puerto Vallarta this year with the first week being at their 5 star sister resort, Casa Velas, where we have stayed twice before (read my past reviews if interested). Now, after being really spoiled for a week we weren't sure what to expect moving to Velas Vallarta since we had never stayed there. Well, let me tell you, we were not at all disappointed. All the staff was wonderful and always smiled and said hello. Everyone from the restaurant staff, housekeeping, the front desk, to the Bellboys were always friendly and eager to serve you with what ever you needed. Some times they even thought of little extra things that we didn't think to ask for which made the stay even that much more enjoyable.

The grounds are beyond beautiful and the peacocks and iguanas that roam the grounds are very entertaining. Every thing is so well maintained and manicured - it really is a beautiful place to stay.

Our favorite thing to do was drag lounge chairs down to the ocean from 3:30 until sunset at about 6:30 and just have a relaxing time with the breeze off the water and watching the most beautiful sunsets. What REALLY made this enjoyable was the wonderful service provided by Marcelino from the pool area. He waited on us the first night and every night after that he watched for us and had our ice cold drink order ready for us as soon as we sat down by the sea. He kept the service running all through our "Happy Hour" with fresh cold drinks and snacks. It was so nice coming back to the resort after touring around in the hot sun to a friendly face with an ice cold drink all ready for us. Thanks again Marcelino for making our stay at Velas Vallarta extra special - your service is amazing!

Our one bedroom room was also very nice, clean and comfortable. The bed was so amazingly comfortable that we stripped back the covers, wrote down the name and are in the process of buying this very same mattress (thankfully it was made by a company in the USA).

The only thing we didn't really enjoy as much was the food. Now I know that we had just stayed at their 5 star hotel with excellent food but that really wasn't it. I guess this food reminded me of buffet food on a cruise ship. A lot of food but not necessarily the best tasting, plus they served the same thing every day. We did enjoy the convenience and selection at breakfast and the burgers and sandwiches for lunch by the pool. The all-inclusive fee here is half of Casa Velas, so it is understandable. I think I would stay here again, save some money on the fees and plan to eat dinner in town at one of the many wonderful restaurants Puerto Vallarta has to offer.

All in all, I was not disappointed in stepping down from a 5 star Velas to a 4 star Velas. In fact, we were pleasantly surprised and plan to return!

Room Tip: The rooms right in the middle of the horseshoe, building 2, get a lot of noise from the parties and...
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  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, February 20, 2013
Very interesting to stay at two of our properties on the same trip. To be able to experience the difference in ambience and come away satisfied with both says something about our philosophy as an organization. And it is not that one is better than the other, we are just distinct in our products as you have noted. The one common theme amongst our four hotels is our customer satisfaction which is highlighted in the large percentage of repeat guests that we have. From the Velas family to you we thank you for sharing your thoughts with us.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 13, 2013

Visited Velas Vallarta a couple of weeks ago. The grounds are very well kept. Plenty of fun activities onsite. Staff is friendly and always there to please. Our room was very nice and we were made to feel at home. Great place to stay.

  • Stayed February 2013, traveled with family
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Helpful?
1 Thank joemontana7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, February 20, 2013
Thank you for your review on your stay with us. It certainly sounds as if we accomplished our goal and I will pass your comment on to the staff so they can see firsthand the result of their great work.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 11, 2013 via mobile

I was here at Velas from Jan 19-26....this is the most beautiful resort I have ever. The service was amazing, especially at the pool...Carlos took such good care of us! The food was amazing... The room was super nice as well and the resort is very clean. The only thing that I was disappointed with was the night life, there wasn't anything to really do in the evening, probably wouldn't be the best resort for a younger generation. It's a very family orientated resort. I really enjoyed my stay and would stay here again.

Stayed January 2013, traveled with friends
Helpful?
1 Thank Tanya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, February 20, 2013
Thank you for expressing your thoughts and desire to return with us in the future. As you have experienced our guests are not of a single type. They are from all different ages and dynamics such as large families to couples, mature and young. We do strive to have something in the way of entertainment so that all groups can enjoy themselves. We do not have a disco per se but we are the only hotel en Puerto Vallarta that offers live mariachi every single night as well as our shows. I will see Carlos by the pool today and send him your regards, thank you again.
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Houston, Texas
Level 6 Contributor
316 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 11, 2013

Velas Vallarta is a very short taxi ride from the air port and located a short bus ride from the old town of Puerto Vallarta provides an added experience to this location. Wonderful rooms at a great setting on the beach with good dining make this a great place to stay while visiting Puerto Vallarta

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank zepper50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
donald w, Guest Relations Manager at Velas Vallarta, responded to this review, February 20, 2013
Thank you for your delightful comment and you are correct in saying that the resort is well located. Only 4 or 5 minutes from the airport and 10 to 15 minutes and you are downtown. Many guests like to explore with the local bus system which is very economical and a nice experience. Taxis are available 24 hours to swiftly take you to your next adventure. So get around like the locals do and enjoy the region.
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Seattle, Washington
Level 5 Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 11, 2013

Just spent a week at Vellas -- our second trip there.
The place is very clean, pools are immaculate, the grounds are kept very green and pretty the views from our 2-bdrm room were great. ...Keep in mind that if you get a studio, there is a good chance you'll have a 'view' of a hotel next door or a parking lot...
As far as pressure from the time-share and partial-ownership (their new gimmick) people, just say "no". A simple, but polite, "thank you, not interested" does the trick.
We had four days of all-inclusive. The food is OK. Not bad at all, but not the kind that you'll remember to your dying days. They can not make a Margarita to save their lives -- just as for the ingredients in separate glasses and mix it yourself :-). All-inclusive -wise, we liked breakfasts better than dinners, but YMMV.
Overall, we would certainly stay there again.

Room Tip: All rooms with an ocean view have a good ocean view: the place is shaped like a horseshoe facing th...
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  • Stayed February 2013, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dmitry k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Level 6 Contributor
137 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed February 10, 2013

Having never been to Puerto Vallarta, I was heading there expecting it would be much like Cancun or the Mayan - I was pleasantly surprised! The staff at this resort give you 'The Four Seasons' experience. I did not meet one staff member who was not courteous, helpful, friendly and willing to make our stay as comfortable as possible - that in itself would make me go back. Hotel rooms and grounds are very well taken care of and very clean. Food was very good and if you are on the all inclusive package it's a nice feature to be able to order off a menu in both restaurants and not limited to just the buffet. If I had one criticism, and by no means would it prevent me from going back, the lobby area and rooms although extremely clean are a bit tired and could use a face lift, a personal observation. Location is great. 5 minutes from the airport, 10 minute walk to the marina with a good choice of restaurants, 10 minute cab ride to the old town, lots of restaurants and shopping.

Room Tip: Make sure you request a room with a balcony.
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  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Velas Vallarta

Property: Velas Vallarta
Address: Paseo de la Marina Norte 585 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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