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“2012-2013”
Review of Velas Vallarta

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Velas Vallarta
Ranked #5 of 125 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersPlatinum level
Cleveland, Ohio
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“2012-2013”
Reviewed January 10, 2013

Nice to see most of the great staff is still here, and the new folks are great in the Velas Mold as well.
Andrea has improved the osobuco, it is consistently very well prepared and the sauce is right.
Steaks have been prepared a bit more on the rare side, which is preferable to over cooking. I always recommend sauce on the side.
They have a new front chef, and I have not spoken much with him, but waiters Julio, Carlos (both of them), Ernesto, Ivan and the Manager Omar are all part of the annual pleasant arrival scene.

New candles, glasses, and the table wines chosen this year are the added plus for the table setting.

I would like to see the salad bar expanded a bit with a few more choices.

Rooms are always well kept, new flat screen TVs -- though it would be nice to see Showtime or HBO-- I have been told there is a conflict- the tech guy came up and tweaked my hook up.

Grounds are still immaculate -- some changes, but manicured.
Live music in several venues, and very kid friendly in the ten acres of the grounds.

Bell staff, check in, guest services, all up to the task and genuinely pleasant to deal with.

Pool is heated- watch, some places they are not.

Comfortable, and feels like home ambiance-- kitchen and dining room nice size and you will love the large balcony view.

Room Tip: Ear plugs for any and all time share guys, the Burrito guy stops with home made burritos about 11am...
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  • Stayed January 2013, traveled solo
    • Value
    • Location
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Helpful?
2 Thank leicameight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (885)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Montreal
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 10, 2013

We spent a week at this hotel a year ago.

The Good :
Almost everything. Room, site, vegetation and fish, swimming pools, food (AMAZING), weather (PERFECT, sunny and dry), activities, city of Vallarta, Jorge the chef...

The Bad
The ocean was very cold (end of january), impossible to swim in.

One of the best vacation ever. I would gladly return to this hotel.

  • Stayed February 2012, traveled with family
    • Value
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Helpful?
2 Thank carinefranck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 7, 2013

We spent two weeks around Thanksgiving, and it was great to finally get to see the Christmas tree completed while we were there. We like the remodel of the lobby, but they really need bring some interest to the area they call the bar. I understand that they are updating the rooms, and I'll look forward to that being complete, as our first room was in great need of it. The second week we were in a nice 3 bdrm, with an awesome view and we were very happy there. The staff is what brings us back year after year. We were going to skip this year, but after our two weeks in Nov we decided we want to go back again this fall. I would rate the staff 6 stars if I could, view and property 6 stars, pool needs some work but it is beautiful and offers something for everyone. The rooms are what bring my rating down, only because there is still a lot that needs to be updated. The linens are first rate, comfy bed and they've been updating TV's to flat screens. Looking forward to seeing more updates next time. My one big complaint was that they were working (saw cutting concrete) by the "quiet" pool for almost the entire first week, and we felt that that work should have been done in the off season, not the week before Thanksgiving. That said we still love you Velas!

  • Stayed November 2012, traveled with friends
    • Value
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Helpful?
1 Thank clmmbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 3, 2013

My family and I just returned from an amazing week at Velas Vallarta! We had a 2 bedroom suite which was just a wonderful amount of space- perfect for the four of us. The service was just outstanding. Every meal and spa experience we were greeted with a friendly and helpful face. In particular we loved the pool service from Marcelino. Not only did he greet us every morning, but after a few days was able to anticipate our every need. Pro-actively, he would have our drink orders and food orders ready to go, and was constantly checking in with us for our every need. We miss you Marcelino!! We can't wait for our next trip to Velas Vallarta!
Melinda

  • Stayed December 2012, traveled with family
    • Value
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Helpful?
2 Thank Melinda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chiang Mai, Thailand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 31, 2012

We have never done an all inclusive and were somewhat apprehensive about it. Read the excellent reviews and the poor reviews prior to booking. We were pleasantly surprised about how great of a vacation we had. We arranged a pick up at the airport through the hotel. That went smoothly. Check in was a breeze. We had a two bedroom suite. We were not expecting the Ritz or Four Seasons nor should you. The rooms were nice and very clean. The service at Velas was exceptional. From housekeeping to room service, concierge to restaurant staff, front desk to poolside the staff was great. This is what you would expect at the Ritz and Four Seasons. The pool and beach area were great. It was never a problem getting a spot at the pool or waiting to long for drinks and food. There were two volleyball nets. One in the pool and one on the beach. The location of the hotel was in the heart of the Marina district. It was about a 3/4 mile walk to Starbucks, restaurants, and shops. In addition it was about a 8 dollar cab ride/ .65 cent bus ride to downtown PV. Again the staff was very helpful in explaining how to navigate the bus and taxi system. The area around the hotel was very safe. We went for a four mile run 3 times. The golf course is across the street. The workout room at the hotel only had two treadmills, two bikes, and two ellipticals. It was quite small. We did a couples massage on the beach. Very worthwhile and not to steep in price. The concierge arranged golf and deep sea fishing/whale watching/snorkeling for us. Both were great days. The food at Velas was good. Breakfast was exceptional with many different selections. Dinner was good but do not expect 5 star cuisine. There was always something for everyone on the menu. Lunch at the pool was typical of lunch at a pool. The drinks were good. The staff was receptive if you wanted to have stronger drinks or wanted something special. We had a memorable family vacation and Velas Vallarta was a great place. We will definitely go back.

  • Stayed December 2012, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Benjamin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed December 30, 2012

We too have been going to the Velas Vallarta since 1995 and have enjoyed every trip we've made there. This year, we brought our son, daughter-in-law and three granddaughters for a family Christmas vacation and everyone had a good time. The staff, as always, were very attentive and we can't thank them enough. "Tino" looked after most of us by the pool or at the ocean and quickly became friends with all. Saul and Alejandro were just a couple of the excellent waiters who served us. Catalina (and others) kept our rooms cleaned and were at our beck and call for anything we needed. The restaurants catered to us each evening and made every meal very special. The spa staff were wonderful and their service is way beyond whatever you would find elsewhere. My number one 'love' of the place has to do with the gardens though. They are extraordinary and proably the reason why so many weddings are held there. The overall feel of the place if very family-friendly and we certainly enjoyed that from the Kids Club to the Mexican Fiesta.... thank you to everyone.

The only thing I would change/add would be free wifi.... although then we'd just be paying more attention to our 'devices'.... maybe this way is better....

Thank you again to the staff of the Vela Vallarta for making our trip so extraordinary....

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kory2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reston, Virginia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 28, 2012

Just got back from eight-day stay with my wife and adult son. We stayed in a one-bedroom suite which was a perfect arrangement for the three of us. Velas Vallarta is an older hotel but it has aged beautifully. We were particularly impressed by the magnificent landscaping, the ambiance of the casual restaurant overlooking the beach and the impeccable housekeeping. We were pleased to learn that there were always enough lounges around the first-rate pools and the beach. Service is good at the two restaurants and you will never go thirsty while basking in the sun at the beach and pools. The food is no better or worse than you would expect at a upper-middle range all-inclusive but we did appreciate the the fresh fruit and fish and the fact that the wine served with meals is drinkable. Take the time to walk down the beach and see the neighboring hotels from the water's edge and to go to the marina, enjoy a drink and look at all the yachts.

Room Tip: We loved our one-bedroom suite -- something you don't often see in newer all-inclusive hotels. I...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jimrva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Velas Vallarta

Property: Velas Vallarta
Address: 585 Paseo de la Marina | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Puerto Vallarta
#3 Business Hotel in Puerto Vallarta
#3 Luxury Hotel in Puerto Vallarta
#4 On the Beach Hotel in Puerto Vallarta
#4 Family Hotel in Puerto Vallarta
#7 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Velas Vallarta 4*
Number of rooms: 345
Official Description (provided by the hotel):
Come to Velas Vallarta, one of the most established resorts in Puerto Vallarta, Mexico and find the tropical beachfront oasis you have been searching for. Relax and enjoy quality time with those you care about most as you enjoy the benefits of a true All-Inclusive resort. Absolutely everything is included- a spacious suite, gourmet a la carte meals, a full in-suite dining menu, our excellent Kids Club, nightly entertainment and everything in between.Take a break from building sand castles to enjoy some of the best hamburgers around during a leisurely lunch by the pool. Take a siesta after a day in the sun and freshen up for an elegant family dinner followed by a stroll through the gardens to enjoy the evening breeze. Sample a premium tequila and treat the kids to an extra dessert- it's all included and it's all high quality. ... more   less 
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Also Known As:
Velas Vallarta Hotel Puerto Vallarta
Velas Vallarta Suite Hotel
Velas Vallarta Suite Puerto
Velas Vallarta Resort
Velas Vallarta Puerto
Club Velas Vallarta
Velas Vallarta Suite Resort

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