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Friendly Vallarta All Inclusive Family Resort
Ranked #19 of 126 Hotels in Puerto Vallarta
Oliver, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“We will be back!!”
Reviewed March 31, 2014

This is our 3rd time to PV and our first time at the Friendly. We stayed for 2 weeks and the whole stay was excellent. From our arrival to our departure, the staff would go out of their way to make us comfortable and happy. We requested a non smoking room when we booked and were so happy we got one. I have meds that need to be kept cold and got a fridge brought to our room immediately. They set up a cot for my tall athletic 12 year old as the double beds are too small for 2 adults to sleep comfortably for a 2 week stay. Imagine sleeping with her and the extra body heat of hiking and sunning all day - would not be fun. After the first night we all thought the beds were hard so just requested a mattress topper. Drinks and food are brought to you on the beach, poolside - wherever you are. The beach boy sees you walking down the sidewalk and got to know our favorite spot and we had loungers, cushions umbrellas and tables set up for us without even a word. The activities crew ( Pamela and Paulina - miss you already) had things for you to do everyday. We took part in bar tending and cooking classes, bracelet making & aquasize. There was yoga, beach volleyball, texas hold'em card games and so much more. Rueben, in the ceramics painting table was so talented. If you didn't see a design on a piece of pottery he would customize something for you. My daughter loved this table. She made several souvenirs for Grandmas and Grandpa. The food is great for an all inclusive ( which we have been to several from Cuba, the DR and all over Mexico). If you don't see something that you like - or after being there for 2 weeks you are bored, with all you have to do is ask the several waiters and chefs waiting behind the buffet stations and they will make you something to your liking. Thank you to my dear friend chef Juan! There was a Mexican Fiesta on Saturday, Monday a cocktail party with a local entertainer who brings his dancing horse to the beach and Wednesday a Beach Party. There is always something going on so no one can go home saying they were bored. we scheduled all of our adventures outside of the hotel around the festivities of the hotel as they were so much fun. We even had an added bonus of getting to watch the owner - Nacho Cadena - film one of his cooking shows on the beach.
The location is perfect - close to the marina,downtown, A bus stop right outside the hotel and for 7.50 pesos will get you to the Malecon. This hotel has the best sandy beach around with perfect waves for any age to play in.
Yes, the hotel is older and could use a little more upgrading than just a coat of paint. I tell friends and people who ask about the Friendly " it is kept immaculately clean! I never saw one bug, spiderweb or one dust bunny anywhere!! The rooms do need some updating but the only time I'm in my room is to shower and sleep and that is when my eyes are closed"
Last but not least THE STAFF!!! These people really love their job!! Serving staff - Sergio (Double Double), Lexi ( Single Single), Vicente, Hugo, Angle, Maisel, Gabriel, Daniel and so many more that I am sorry I just can't name you all. Enrique at the front desk. Pamela ( best smile around), Paulina and Poncho, the activities staff. The cleaning ladies (they work hard keeping this hotel spotless). The bellman who go out of their way to assist you with answers to your questions of what to do and where and how to get there.
There was a few tears not only from my daughter but from some of the staff when we said our good bye's. I have never gone around and done this before in all of my travels but after making true and genuine friends with several of the staff I just had to get one last kiss and hug!
As I tell anyone and everyone " It may be a 3 star hotel but it has 5+ star service!"
Thank you once again to all of our new amigos and amigas at the Friendly Hotel!
We will be back!!

Room Tip: Rooms in the tower floors 6 and up if you love watching the sunsets. Anything else youneed - all you...
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  • Stayed March 2014, traveled with family
    • Value
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Helpful?
3 Thank CapTrix B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, April 1, 2014
Dear CapTrix B:

Thank you so much for sharing this with us and also for your suggestions are important to us, is so nice to know that your experience was wonderful, thanks for making us remember those moments. One of our goals is that all our guests enjoy their stay, we would love to see you soon :)
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2,951 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (707)
Date | Rating
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  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
St. Catharines, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 30, 2014

I usually don't write reviews but I don't want anyone else to go though what we did at the end of February. The room smelled musty the air vents showed evidence of mould. The AC was very noisy. The bed sheets looked grey instead of white. One had a small tear. The towels were very small and thin. The dry wall was coming off the wall in the bathroom. The balcony looked out on another part of the hotel so you wouldn't want to sit on the balcony. The hall ways were very dark. There was a very limited selection of breakfast items. There were very ancient toaster and and a plastic container of it's It's not really butter. They did cook omelettes though which were good but no fruit. I'm not sure about the rest of the meals as we checked out and went to the Riu Vallarta which is a fabulous hotel. the Friendly Vallarta I would classify as a two star hotel. I believe there is a newer section. I would never ever stay in this hotel.

Room Tip: If you go there and have the terrible room like we did ask the rep to change you to the Riu Vallarta...
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  • Stayed February 2014, traveled with friends
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Helpful?
2 Thank Yvonne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, April 10, 2014
Dear Yvonne S:

Thanks for sharing part of your experience, and we regret the inconvenience that occurred during your stay. We inform you that we are renovating rooms, hallways, lamps, and we have new elevators. In our breakfast there is always fruit, cereal, juice, eggs, waffles, pancakes, casseroles, hash brown potatoes, among other things. We hope that on your next visit you can enjoy all these changes :)
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Mansfield, Ohio, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 30, 2014

Just returned from a week stay and this place was great. This was our first time to PV. The rooms clean and of nice size. Beds are very hard but found the pillows comfy. Loved sitting on our balcony watching the dolphins early in the morning. Liked the people selling items on the beach as you can get good deals on same items you would find shopping without having to leave the sun. The service staff bringing cushions, tables, and umbrellas to you on the beach was a nice treat. The staff walk around during the day offering cool clothes and snacks. You would never need to leave your beach chair if you didn't feel the need as the waiter staff will bring you food and drinks all day long. I emailed ahead of arrival just asking for a smoking/ kind bed room and mentioned that we were coming to celebrate our anniversary. Upon arriving to our room it was what I had requested with the bed made up lovely with swans/ heart towels and flower pedals. After dropping our luggage and walking around to check things out we returned to a chilled bottle of nice champagne and glasses. I must say I like PDC/ Cancun area beaches/ ocean/ area better than PV but nothing can compare to THE AMAZING STAFF at Friendly. I will also say that being just a couple vacationing without our children was a bit concerned regarding this being a family resort but you would have never known there were children here! I would not hesitate to recommend or return to Friendly. Thank you to all the great staff that made us feel like they had known us for years!

  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, March 31, 2014
Dear Roberta B:

Thanks for everything you say about us and about your recent stay. We are delighted to know that you will return soon and we will be waiting for you :) to continue treating you as you deserve!!! :)
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Niagara Falls
1 review
Reviewed March 30, 2014

This was our first time taking our kids to Puerto Vallarta - amazing - the people, service, hospitality & guests ! Resort was very clean-the food was great! The drinks - always a new one to try!! The kids loved it - the kids club was great - lots of activities ! Couldn't have picked a better name!!

  • Stayed March 2014, traveled with family
    • Value
    • Location
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    • Rooms
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Helpful?
Thank NFCamisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, March 31, 2014
Dear NFCamisa:

It was wonderful for us to read all about your experience with us. Thank you for sharing this review, it will be helpful to others. We are pleased to know how much you enjoy our hotel. Please feel free to come back anytime! :)
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Rocky Mountain House, Canada
2 reviews
Reviewed March 28, 2014

We just returned from our first visit to Puerto Vallarta and thoroughly enjoyed our stay! The food is good (especially at the Gourmet Restaurant) and great next door at La Leche. The resort is very clean and comfortable and the drinks are fabulous! What really makes this resort special is the staff. What a great bunch to hang out with! We loved the adult-only pool, watching the dolphins and whales from our balcony, the consistently amazing weather and the fact that you felt perfectly safe both in and outside of the resort. No wonder people return here year after year! Oh, and don't miss the Rhythms of the Night tour to Las Caletas!

Room Tip: Smokers, ask for a balcony with the cement railing around it. The regular balconies are a little sma...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, March 31, 2014
Dear Heather L:

Thank you so much for sharing your experience, and for choosing our hotel to enjoyed your holiday, we feel flattered with all you wrote about us and is very nice to know how much you love to be here in our hotel. We are working every day to have a better place for all our guests!. See you soon! :)
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Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2014

This is the third time we have stayed at the resort. Sure the resort is somewhat dated, but totally acceptable. The poolside treats are a real nice touch! The elevators were down for our entire stay. As many people have mentioned the beds are hard and the pillows are lumpy. We asked for a foam pad which helped a bit. The staff are absolutely unbelievable. We have travelled a lot and have never witnessed such a dedicated group of employees. They just simply can't do enough for you. Hats off to all of you!
Our biggest issue is the smoking. In North America over 80% of the population are NON Smokers. What I don't understand is how this resort can cater to less than 20% of their guests and offend 80%. Every smoker that visits from North America has very restricted areas that they can smoke at home. It seems when they get down there all their consideration for others goes out the window. They smoke in the lobby because they can. I sit in my room because I am forced too. For management to say it "is already under control" by setting aside a couple hundred square feet of a non smoking area does not go near far enough. The entire lobby and pool area needs to be non smoking. Nothing less will be acceptable to the majority of your non smoking guests. It will be as simple as putting up more signs and the problem will be resolved. The smokers will find an area to smoke that doesn't offend the high majority of the guests. Just like they have to do at home. To have 2 out of 10 floors as non smoking continues with this absurd thought process.

Room Tip: We love to be above the 4th floor in the main tower for a beautiful ocean view.
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  • Stayed February 2014, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank G A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, March 31, 2014
Dear G A:

Thanks for sharing your experience with us. The elevators are already running since 15 days ago, problem solved. We regret any inconvenience with the smokers, we allow them to smoke in the lobby area of pools because are open areas and the smoke is not stuck in the area. However we will report this to ensure that all our guests are happy during their stay. Come back soon :)
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Courtenay, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 26, 2014

Recently had a week's vacation here and found it good value for money. Staff were excellent and of course very 'friendly'. Rooms were good, spotless and spacious and most had decent/great views of the ocean, especially the ones in the main tower. Pools were more than good with the 'Infinity' pool a great favourite with all. No complaints about the food other than it would have been nice to have a bit more of a variety. All the restaurants (except the one a la Carte) served the same meals everyday. Entertainment was good if a bit sparse but the saving grace all round was the real interest all the staff had in making everyone feel welcome. Not 4 star but a very good 3 star.

Room Tip: For a great view, get a room in the main tower, 5th floor or higher.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 107Ancroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friendly V, Gerente at Friendly Vallarta All Inclusive Family Resort, responded to this review, March 31, 2014
Dear 107Ancroft:

Thank you very much for sharing your experience, we are pleased that you enjoyed your holiday and to know that everything was good during your stay, thank you also for all your suggestion we have noted. We hope to see you soon! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Friendly Vallarta All Inclusive Family Resort

Property: Friendly Vallarta All Inclusive Family Resort
Address: Km 2.5 Blvd. Francisco Medina Ascencio, Puerto Vallarta 48300, Mexico (Formerly Friendly Hola Vallarta Resort and Spa)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Puerto Vallarta
#13 On the Beach Hotel in Puerto Vallarta
#13 Family Hotel in Puerto Vallarta
#17 Business Hotel in Puerto Vallarta
#21 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Friendly Vallarta All Inclusive Family Resort 3.5*
Number of rooms: 218
Official Description (provided by the hotel):
Enjoy the best all-inclusive vacations in Puerto Vallarta, Mexico with the friendliest hotel! Friendly Vallarta Beach Resort & Spa offers incredible location in the hotel zone and a wide range of fun experiences. Friendly Vallarta Beach Resort & Spa is located in one of the most precious bays of the Mexican Pacific, with a unique location in front of the beach, in the heart of the hotel area. ... more   less 
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Also Known As:
Hola Puerto Vallarta Club & Spa
Hola Vallarta
Hola Puerta Vallarta
Hola Hotel Puerto Vallarta
Hola Puerto Vallarta Resort
Hola Club Puerto Vallarta
Hotel Hola Vallarta
Hola Resort Puerto Vallarta
Hola Club Spa Puerto Vallarta

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