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“Solid choice for PV accomodations”

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Sheraton Buganvilias Resort & Convention Center
Ranked #30 of 125 Hotels in Puerto Vallarta
GreenLeadersSilver level
San Francisco, California
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Solid choice for PV accomodations”
Reviewed October 26, 2013

Stayed here four times now, most recently at the Resort via friends referring us an RCI voucher.

Pros:
- Service generally very good across the board. Efficient check-in/out, friendly wait & bar staff, cleaners.
- Location. About a twenty min walk to the Malecon or a four dollar cab.
- Two great pools each with swim-up bars.
- Generally decent pricing for food and drink options, but the fixed price breakfast was expensive at around $25 pp.
- Clean

Cons:
- On most recent visit we were put into what I perceive to be the oldest part of the timeshares (6 or so storey annex). Looked out onto a shabby side lot, though, to be fair, nice beach scenes beyond. AC not terribly effective. Somewhat noisy - bedrooms adjacent the hallway.

Room Tip: If in the Resort don't stay at the annex - a six or so storey building.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidSFUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review, October 30, 2013
Dear David:

Thank you for the time you give us writing this useful review. We let you know that every single comment we receive from our guests is listened and used to improve our services.

We are proud to have you in our facilities for 4 times and continue being a great option for your stay in Puerto Vallarta.

Thank you for your contribution and we hope to have the opportunity to host you in a 5th time.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Portland, Oregon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 23, 2013

We recently had our national sales meeting at the Sheraton Buganvilias Resort and let me tell you a few things:
1. The staff was abundant and always helpful -- with smiles on their faces.
2. The views were STUNNING!
3. They kept that place clean, clean, clean -- I always saw someone mopping or dusting or walking the grounds keeping everything tidy.
4. Everything was open so you had the views, the breeze and could hear the ocean ... ahh.
5. They always seemed to time the cleaning of the room right -- I never found the maid in my room or knocking on my door trying to clean it while I was in there.
6. Lovely large pool and swim up bars, waterfalls, and tasty food/bevs.
Thank you Sheraton staff!

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brenda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Fernando G, Social Media Champion at Sheraton Buganvilias Resort & Convention Center, responded to this review, October 24, 2013
Dear Brenda:

We appreciate the time that you are giving us, writing these great words for us. We work daily with the only propose of giving our guests the best experience in Puerto Vallarta. We are glad to see that the staff and facilities were to your entire satisfaction.

We hope to welcome you back in the future!

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 22, 2013

I was invited to speak at a conference here and was pleasantly surprised by the quality of the facilities and the room. I had a pool/ocean view room and though it was on the first floor and by the elevators, it wasn't too bad noise-wise, except during the day when there were some pool activities with a guy and his loudspeaker trying to co-ordinate pool games, but that's fine - it's a resort after all.

Everything was clean and pretty efficient. I can't recommend eating at the hotel however, there are too many places that are cheaper and better.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrainDoc90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, October 23, 2013
Dear guest from Los Angeles:

We feel glad you were pleasantly surprised after your first time experience in our resort in Puerto Vallarta, thank you for your kind consideration for the quality of our facilities.

Your feedback is highly welcome because it will help us to focus of our objective to achieve top quality service levels, guest experience and staff performance.

Please receive our appreciation for sharing your opinion with us, and look forward to your next visit to the Sheraton Buganvilias Resort..

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orangevale, California
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 20, 2013

I have stayed at the Sheraton with my wife and friends on 10 occasions, and although our previous stays were enjoyable, none could match the pleasure we experienced this year.

A disappointment experienced in previous years, was the lack of wine choices at the bars around the property. When I asked the bartender if there was another option, they said no. After purchasing the same bottle of wine each evening for the first 4 nights, I was approached by a restaurant manager who asked if I'd like see other options. He followed me back to our room with 3 different wines and performed a wine tasting for us. What a great experience! Each night going forward, he arranged for one of my wine selections to be delivered to our room.

Our favorite rooms are on the 2nd and 3rd floors and have large patios that look over the pool and garden. The shower water pressure fluctuates on occasion, but that is common in Mexico. They do a great job maintaining the two huge classy pools.

One the best features of the hotel is it's location. We love to walk to old town. It is just a short walk to the Grocery store, Malecon and shops. It is an easy 30 minute walk to the Romantic zone in old town. All other hotels of this caliber are way out by the Marina and Nuevo Vallarta, too far to walk.

A great value for the amenities that are available to you.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sibs_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, October 23, 2013
Dear guests from Orangevale, California

Thank you for sharing your opinion after your recent stay in the Sheraton Buganvilias Resort & Convention Center.

We appreciate the recognition granted for the services you have received from our staff, specially for highlighting the personal attention of our somelier. We feel proud to have provided you with the best experience among those you have tasted in the past previous stays. Our staff will be satisfied to know your kind consideration for their performance.

Thank you for contribution to the forum and we hope to have the opportunity to host you again on your next trip to Puerto Vallarta to provide you with another best Sheraton experience.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 16, 2013

Our recent stay at this Sheraton was very enjoyable!! The check in process was very pleasant....the only negative I might mention is that they made us feel like we were being greeted and treated special when we were referred to another desk (we thought was the concierge) and after quite a few minutes we realized it was a time share pitch. We said no thank you and that was pretty much the end of that. The room was very pleasant and the food was excellent. We made a reservation at one of the restaurants on the property and they asked if we were celebrating anything special. I did mention it was our 35th Anniversary. When we arrived at the restaurant that evening there was a special table for us and we were treated like royalty. They made such a fuss over us. I have to mention Adelaido Rodriguez who was our server that night. He was so nice, so pleasant and made our evening very memorable. To our surprise we also saw him at the breakfast buffet the next morning and he seated us at his table. It became our goal to try to get Adelaido's table whenever we could. All of the wait staff was very good...but Adelaido always came through with a little extra something for us to enjoy. Any business with someone as caring and professional as he was certainly is very lucky! He alone made us feel special. We would definitely stay here again. We loved the grounds and the pools and the iguanas!

Room Tip: We liked being up on one of the higher floors for the view!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, October 17, 2013
Dear Gail:

We appreciate your recognition for the personal attention you received from Adelaido who took care of special dinner at our specialty Restaurant Gaviotas. Thank you for your kind consideration for all our staff, we are pleased to have contributed to the success of your 35th Anniversary.

Your remarks about the resort are highly welcome, they facilitate our ouf mission to mantain and buit up ambition to provide singular guest experience and top class superior staff performance.

We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best Sheraton experience.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lodi, California
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 15, 2013

We choose this hotel because of its convenient location to the downtown area. The room was an average hotel room, very clean. We got a great price on the Sheraton website. Pool area is very nice, beach is terrible and rocky.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ldf1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, October 17, 2013
Dear Lodi:

We appreciate your sharing your positive comments after your experience in our resort. It is always great to hear that our guests enjoy themselves during their vacation. We are glad to see that our location, staff service and facilities were to your satisfaction.

Thank you for your review, and we look forward to welcoming you back in the future!

Cordially
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 15, 2013

We stayed at the Sheraton for one night. Between the annoying timeshare pushers in the lobby and the air conditioning that left us sweating in the middle of the night because it didn't get cool enough, we had enough. The room was very outdated and smelled like mold. We went to another hotel and enjoyed the rest of our stay. Don't stay at the Sheraton. Its not a very nice hotel and there are plenty of other options in PV.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Erica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
buganviliasrp, Public Relations Manager at Sheraton Buganvilias Resort & Convention Center, responded to this review, October 16, 2013
Dear visitor from Seattle:

With great concern I learnt about your opinion after your experience in our resort. We deeply regret your dissatisfaction for the AA not cooling enogh, we appreciate your insight about the lobby sales staff and appropriate action will be taken to correct our current customer service approache practices.

We deeply regret we did't know your feelings while you were in our resort, we would have appreciated to have had the opportunity to recuperate your satisfaction by providing you better experience, I am sure we would have changed your feelings.

We hope you will permit us the chance to host you once again on your next visit to Vallarta and recuperate your trust in the Sheraton experience.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Buganvilias Resort & Convention Center

Property: Sheraton Buganvilias Resort & Convention Center
Address: Boulevard Medina Ascencio 999 | Zona Hotelera las Glorias, Puerto Vallarta 48330, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Puerto Vallarta
#12 Top resorts Hotel in Puerto Vallarta
#18 Luxury Hotel in Puerto Vallarta
#18 Spa Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#26 Family Hotel in Puerto Vallarta
#30 Romantic Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Buganvilias Resort & Convention Center 4*
Number of rooms: 473
Official Description (provided by the hotel):
Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Shertaon Club Level. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport. Appreciate a peaceful afternoon stroll on renovated Malecon and savor the friendliness of the locals; admire the city's distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church.Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens. ... more   less 
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Also Known As:
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Puerto Vallarta Sheraton

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