Could go on for paragraphs but here are the bullet points of why this hotel is one of the worst stays ever:
1. Hair in shower on arrival
2. Aggressive timeshare employees on every single day of our five day trip, loudly hard selling the free breakfast timeshare tour
3. 5:15 am room service pounding on the door, leaving only after we told them three times we never ordered anything (we'd been fast asleep!) followed by phone call to insist we'd ordered a burger and vodka
4. Tired worn dated rooms, towels with stains on them, and we found dead moths and a dead cockroach after the cleaning lady had come through and cleaned
5. Horrible service staff. Horrendous food in main dining area.
6. Nonstop loud techno music by the pool all day. Not relaxing.
7. Over served drunken local tourists sexually harassing me and a few other girls, not only did the bartenders do NOTHING about it, but they kept serving them more beers. I have never seem drunker people and this was outrageous.
In all fairness, the concierge was very apologetic, the valet guys are great and super super helpful, and the front desk staff when we checked in were lovely. Otherwise we wish more than anything that we'd just stayed the week in sayulita.
We will NEVER return.
- Official Description (provided by the hotel):
- Relish the sun, the ocean, the extended landscaping, the entire exhuberant nature of the tropic from your own Deluxe ocean view room or the unique Ocean Front Shertaon Club Level at Sheraton Buganvilias Resort & Convention Center. A few steps away from traditional downtown and 4 miles from Vallarta's International Airport, our resort in Puerto Vallarta, Mexico offers many opportnities to appreciate a peaceful afternoon stroll on renovated Malecon or enjoy easy travel on a business or leisure trip. Stay with us and savor the friendliness of the locals; admire the city's distinctive architecture with red-tiled roofs, lush tropical gardens, cobblestone streets and the Guadalupe church. Enjoy our fine cuisine restaurants and bars, shop a variety of clothing, silver and souvenirs in the boutiques, and relax in the SPA taking an unparalleled massage in our unique cabin's next to the ocean or immersed in lush gardens. ... more less
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- Also Known As:
- Sheraton Buganvilias Hotel Puerto Vallarta
- Sheraton Buganvilias Resort And Convention Center
- Sheraton Puerto Vallarta
- Puerto Vallarta Sheraton