We stayed in this hotel for a week,Nov 22-29 2013 .Although the room it self was what I had expected for the price,it was clean and the view was great, there are alot of stairs so beware.The staff are really great and that's saying alot for being under the direction of the owners daughter Sonja. As manager I have been in the hospitality business for over 30yrs and a manager for 28 of them, I could not believe the greed from this person over a few peso .Don't book the airport transport with them they say they highly recommend it and the only reason that is,is so they can make money.What they don't tell you is you have to wait for a group of people to fill the taxi before they will take you to the hotel.Only after you pay they send you the info, my other half waited there for a hour after landing and they even phoned her and she said she would not pay a extra $10 so he could get a cab right away.I found out what was going on ,and that info came right from her month! I told her to phone them and I would pay the extra $10 he finally got a taxi and got to the hotel She told me she did not want to cut into her bottom line.Worst customer service I have seen,I also broke a plate when it fell out of the dish rack $ 6 and that was a cheap corningware plate don't mind paying for what got broke but I could of bought a whole set for that at leys store (a local supermarket)I said I would replace all of them and she said no it had to be the same pattern .Also beware when you give them a imprint of your card they don't give it back we check out in the morning and the clerk informed us she could not get access to it and (this happens all the time) I have since cancelled the card and will receive a new one soon,.finally would I stay here again (No!) Too bad the hotel itself was fine the local staff where great! But get someone else to manage it doubtful that will ever happen.And before any one starts I know hotels are in business to make money its not about that, its how situations are handled .
- Official Description (provided by the hotel):
- Casa Anita and Corona del Mar are located in the Romantic Zone in Puerto Vallarta, Jalisco. Our suites are just a 5 minute walk to Playa Los Muertos beach and a 10 minute walk to the center of downtown. Casa Anita and Corona del Mar are also close to grocery stores, restaurants, hospitals, pharmacies, bus routes, and shops.We offer 28 suites that can sleep 2-6 people. All of our suites have a fully equipped kitchen (with refrigerator, stove, microwave, blender, coffee maker, toaster...) T.V. with cable, alarm clock radio, private balcony with a view of the bay and the city (except Corona del Mar #4), purified drinking water, daily maid service, telephone for local and long distance calls, a safe and free WIFI. If your reservation is 7 nights or more, you will also receive our free Welcome food and drink package when you arrive. Hotel amenities include: 2 swimming pools (Corona del Mar #7 also has a private pool), 3 patios with view and a hammock, free parking with night security, and 3 shared BBQ areas, 24 hour reception desk, trilingual management (English, Spanish & French), a tour desk and in house spa services. ... more less
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- Also Known As:
- Casa Anita y Corona Del Mar Hotel Puerto Vallarta