We stayed at Las Palmas May 12-22, 2014. I consider myself well travelled, having stayed in both lower end hotels and pricier five-star resorts in many different countries. This "resort" fairs at the bottom for me & is, by far, the worst hotel I've stayed at.
The first room they attempted to give us was small, out of date, resembled the type of room you'd receive at a $12/night hostel and contained hundreds of little ants. We complained about the ant infestation & the hotel staff did move our room.
We were moved to a garden view room on the ground floor, complete with a patio (room 12).
The room was much nicer than the first, but was lacking in cleanliness (there was what appeared to be dirt on the shelf in the closet, the light fixtures were down right disgusting, the shower was deplorable - and broken, we couldn't close the shower door for fear that the glass would break further & fall out- the plaster wall appeared to be "flaking off" adjacent to one of the beds & was leaving a pile of white plaster dust on the floor, the air conditioning didn't work & we slept without blankets (and with cold, moist bath towels) most nights just to be comfortable, and there were still ants, though very few.
We made the best of it.
It was on the third day that the cockroaches appeared. We were told by hotel staff that they had fumigated & the insects were "coming up to die" & they insisted that the resort did not have a bug problem. But the insects didn't stop - spiders, cockroaches, ants, mosquitoes, moths...all found in our room very much alive. We ended up buying our own insect spray to deal with the problem as the hotel staff was less than helpful. Though they did deliver a plate of cookies and a written apology for the insects, but the ants got to the cookies before we could.
The day before we left the resort, there was a knock on our door by "pest control" and we were asked if they could fumigate our room - while we waited inside! We politely declined, given the obvious heath concerns from breathing in whatever chemical they were spraying. We left the room for a few hours to sit by the pool, but the entire resort smelled of chemicals within a very short time & we both ended up with migraine headaches, forcing us to leave the resort until late in the evening. We also noticed a rodent trap had been placed outside of our room on the patio that morning.
(If they had fumigated just prior to our stay, as we had been told by the hotel, why would they need to fumigate again? And why weren't there already rodent traps on place? I definite feel like we were not told the truth in this situation)
Aside from the condition of the room & the bugs, we found the hotel staff to be less than friendly. Every other time I've travelled to Mexico, I've found the staff at other resorts quite friendly, helpful & easy to talk to. Not at Las Palmas (with the exception of three of the wait staff in the dining room, who were awesome). Most of the staff struggle with or do not speak English, so if you are planning to stay here, brush up on your Spanish.
The adult pool was consistently full of families and young children, which went ignored by most of the security staff. By day 5, the staff got much better about trying to keep children out of the adult pool.
The pool itself is nice from a distance, but is in noticeable disrepair once you're in the water - tiles falling off, a large crack down one side in which moss is growing, etc. Still, none of this kept us out of the pool.
The food was mediocre and the drinks are much the same as you'd find at other resorts. Expect to stand in line at the main dining area unless you eat early - there were long lines of people waiting for dinner each and every night. We purchased the "all-inclusive" package initially (at an extra $45 USD/ day per person) but gave it up after 5 days, opting to eat & drink outside of the resort. Not only did we save money, we enjoyed flavourful food and could actually taste the tequila in our drinks.
The service in the dining room & at the bar was generally good, though we noticed most of the staff appears as if they'd rather be somewhere else. If you're looking for friendly staff, quick service and drinks served by the pool, look elsewhere. Never once were we (or anyone else) approached by the pool for drinks. You have to get up & get your own, which is fine, but not what I would expect or have experienced from an all-inclusive resort in Mexico.
I will not be returning to Las Palmas. I've stayed in hostels & in two star resorts in countries less developed than PV and received better service & nicer amenities.
My advice? STAY SOMEWHERE ELSE!
- Official Description (provided by the hotel):
- Experience the most refreshing way to vacation in Puerto Vallarta. Unwind together in our oceanfront Jacuzzi with panoramic view. Play in our two sparkling pools. Enjoy our beach club, with its wide range of activities. Indulge in a soothing massage. Treat your palate to delicious cuisine and cocktails at our restaurants and bars. Check out our nightly shows. At Las Palmas by the Sea you will enjoy your vacation. ... more less
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- Also Known As:
- Las Palmas By The Sea Hotel Puerto Vallarta
- Las Palmas Puerto Vallarta
- Las Palmas Sea Puerto Vallarta
- Las Palmas Resort
- Las Palmas Beach