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Reviewed March 18, 2014

Just left on March 17th and cannot say enough good things about the resort and their staff. Great service and the food in the Spanish and Italian restaurants was exceptional. The rooms and the pool areas were kept exceptionally clean. Staff always looked like they enjoyed their jobs and were always helpful. Room 1209 had a great view and was very spacious. I do think the hotel should include internet with the rooms.

Date of stay: March 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded March 19, 2014

Dear Guest,

I acknowledge receipt your comment post on March 18th, 2014.

I assure you that the details you shared about internet will take care immediately because your comments undoubtedly make us better every day and the standard that Barceló Hotels & Resorts offers are too high.

We thank you very much for your kind comments and also thank you for choosing Barceló Puerto Vallarta as your home far away from home.

We hope you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2014

Just returned from this vacation on Saturday March 16th. The way the resort is set up everyone should get a some of an ocean view. We were on the 5 floor room 2517 and it was a great view..
The food was ok. There was always alot of it but pretty much the same everyday. You had to pay for internet but you couldn't get it in the room only on your balcony.Even the premium guests, even though it was free for them they couldn't get it either in the room. They are also suppose to give you some coupons too use at the Hotel and there is a $10 OFF internet but they don't give it too you until after you have already paid for it. In fact our travel rep got it for us. This resort is a family resort so if you are wanting quiet this wouldn't be the place. They have a children's pool but not alot of people use it. They seem to want to hang around the adult pool with there kids at the pool bar. Which was a little strange to me. You all know what comes out of people mouths when they have had a few. The resort should have strict rules about that. The rooms were very clean but need a little repair in the bathrooms. One of the things that really bothered us was that they would run out of glasses at the swim up bar they would hand wash them in a sink. Not sure how sanitary that is. The staff were AWESOME!! everyone was so friendly and helpful. They will get you anything you need. That was the best part of this resort. In previous reviews it was mentioned that if you want to stay longer then the check out time you had to pay. As long as you check out of your room and had a late arrival when you checked in you can keep your bracelet until bus comes to take you to the airport. As for us we checked in at 10:00 pm on March 8th and left the hotel at 4pm on March 15th. No extra charge for that. All in all it was a great vacation but not sure if I would return.

Room tip: The higher the better the oceanview.
Date of stay: March 2014
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank carolbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded March 19, 2014

Dear Guest,

I acknowledge receipt your comment post on March 17th, 2014.

We thank you very much for your kind comments and also thank you for choosing Barceló Puerto Vallarta as your home far away from home that make us feel very special and motivate us to continue improving to leave a positive mark on each and every one of our customers..

We will take matter in all details you mention because your comments undoubtedly make us better every day and the standard that Barceló Hotels & Resorts offers are too high.

We hope you give us the pleasure of choosing us as your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

This is our second trip to Barceló in beautiful Puerto Vallarta. Two couples joined us for this trip and they thoroughly enjoyed their experience at this beautiful, all inclusive resort. We were upgraded to Room 2519, three floors down from where we stayed last year for nine days. Our housekeeper Cecelia Moreno always made sure our room was spotless and well equipped including some great towel sculptures on several days. The view of the small bay and surrounding area from our room was spectacular and most relaxing. We again enjoyed a daily breakfast buffet with everything one could imagine from pastries, fruit, waffles, french toast, eggs and omelets made to order by Martha, along with many yummy Mexican dishes. There are three "specialty" restaurants (make your reservations early on Sunday) which are Capri (Italian), Don Quixote (Spanish), and the outdoor Grill Los Arcos (Steak/Seafood). Grill Los Arcos is converted for luncheon and snacks at 11:30 AM and the main buffet also for lunch. The adult beverages are top-notch. The food service was always attentive and the food was always good. There are four pools to choose from with plenty of chaise lounges and umbrellas. There is good entertainment nightly in the theater area beginning at 9:00 PM and live music in the Cantina nightly. The grounds are beautifully manicured and all of the employees we encountered met you with a smile in addition to a friendly greeting. Special thanks to all the hard-working employees and fine folks at Barceló. Special shout-outs to Brenda Hernandez (Cantina), Leonardo (Cantina), Guillermo "William" (Cantina), Edrey (buffet/restaurants), Rene (buffet/restaurants), Giovanni (buffet), and Carlos (buffet/restaurants). Many thanks to Management Assistant Paola Martinez G. for all courtesies extended to us during our two-week visit.

Room tip: Try to get a room in Tower 2 on an upper floor as they are quieter.
Date of stay: February 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Gregory J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded March 19, 2014

Dear Guest,

I acknowledge receipt your comment post on March 16th, 2014.

We thank you very much for choosing Barceló Puerto Vallarta as your home far away from home and also. I would like to thank you also for your kind sincerity about your experience with us, this motivate us to continue improving to leave a positive mark on each and every one of our customers.

Our main goal is to give to all our guest the service which we build our reputation and return home with the desire to visit us again and recommend us to their friends and family, this is the best promotion and marketing program that we can have, because we work with feelings, sensations, experiences for you to have good memories of your trip to México and specialty of Barceló.

Receive warm regards from all our staff of our Restaurants and La cantina who have served you with all their passion and also from Paola my Assistant who is the one who can help me to provide an exceptional and very attentive to our guests and which is very happy for make of your holidays a wonderful memory for all of you.

Thank you for your openness and we hope you give us soon the pleasure of visit us again and be your host to offer new and amazing experiences again.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

We stayed from the 5th of March to the 13th. The Property is very well maintained and the gardens are beautiful. The resort is very compact with three pools and two hot tubs, the one pool has the swim up bar. The staff were just great and were always helpful and friendly. The nightly entertainment was very good and worth taking the time to watch and participate. The ocean and beach is short but is quite stunning. We observed a couple of pods of Whales swim by during our stay. We also took one of the many available boats to snorkel at Los Arcos. This is an amazing experience. We paid 50 dollars an hour for two hours and this was more than enough time to snorkel and to take in some sights. There are several guides and boats available on the beach just off the resort. We went with Chui. He was great and pulled star fish and other creatures from the bottom for my girls to see while we snorkeled. I highly recommend going to Los Arcos which is a five minute boat ride from the resort.

The resort is next to the set for a movie filmed in the sixties called The Night of the Iguana and is credited with initiating the tourism boom in Vallarta. Much of the set remains and can be seen from the hotel and the walkway comes up close. Rent or buy the movie its well done and stars Richard Burton and Eva Gardner. The scenery in the movie shows what the site looked like before the hotel was constructed. Good fun!!!

Food was adequate in the buffet restaurant, breakfast is best. The reservation restaurants are really great as well as the Los Arcos Cafe by the beach during the day they serve a la carte burgers and sandwiches etc.

Town is about a twenty minute bus or taxi ride. Both are fine and a taxi is 8 pesos and a taxi with tip 150 pesos. Little or no difference in time between the taxi and the bus, I recommend the bus!

The only constructive comment I have for the hotel is to improve the Internet fee system. I paid for the Internet access and discovered that the first device that pairs with the server is the only one that will have access. If you want an additional device you pay again. This is the first time in all the traveling I have done (which is considerable) that I have encountered this type of restriction. If you pay for the Internet be sure to ask many questions to fully understand what you are purchasing. On the upside Internet is free all along the Malecon and many places in Puerto Vallarta including most of the other resorts.

Room tip: All of the rooms face the ocean from what I could see. Higher would allow you to see the ocean and possibly sight a pod of whales passing by.
Date of stay: March 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Michael182201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PachecoR, Gerente at Barcelo Puerto Vallarta, responded to this reviewResponded March 19, 2014

Dear Guest,

I acknowledge receipt your comment post on March 16th, 2014.

We thank you very much for choosing Barceló Puerto Vallarta as your home far away from home. I would like to thank you also for your kind sincerity about your experience with us, this motivate us to continue improving to leave a positive mark on each and every one of our customers.

Our main goal is to give to all our guest the best service which we build our reputation and return home with the desire to visit us again and recommend us to their friends and family, this is the best promotion and marketing program that we can have, because we work with feelings, sensations, experiences for you to have good memories of your trip to México and specialty of Barceló.

We will consider your comments about Wi-Fi service you receive, because your comments undoubtedly make us better every day as the standard that Barceló Hotels & Resorts offers are too high.

All our best,

Rodolfo Pacheco
Gerente General / General Manager
Barceló Puerto Vallarta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

Stayed there fr Feb28-March7 the service was great,rooms very nice,staff SUPER, short distance too the zoo,The Buffetts were good ,The activities were fun loved playing bingo,My son and his wife took me for my Birthday WE had A GREAT time thanks Barceló for making our stay WONDERFUL

Date of stay: February 2014
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Val N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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