I'll start by stating for the most part, we enjoyed our stay. This was our second time at Barceló Puerto Vallarta, and third vacation at Barceló Hotels. We have always stayed "Club Premium."
There were a number of issues though that detracted from our enjoyment.
•upon check-in we wanted to make reservations for dinner at El Quijote, and at first we were told that it was not possible. After insisting that a party of two could/should always be accommodated, this is the hospitality business, and after being upset, a reservation was finally secured. When we arrived, promptly, for our 8:30 reservation at no time was the restaurant more than 50-60% occupied. Why the aggravation?
•at no time during our stay, a week, were the amenities in the bathroom(s) replaced. This should be done daily.
•at one point the coffee for the machine in the room was not replaced, leaving nothing but decaf, something we do not drink. We went to the "Club Premium" lounge around 7PM to request coffee be sent to our room, upon our return around 10:00PM, no coffee had been sent to the room. We resorted to calling the concierge to have some sent, which finally occurred. I admit my Spanish is not the best, but the next morning when leaving the room, I left a note for housekeeping "Por favor, necessita mas café, pero no decafe, gracias." No coffee, again.
•it had not occurred to us to ask, nor is it a big deal, but we were surprised to learn upon checking out that there should have been bathrobes for our use - there were none.
Little things add up.
- Official Description (provided by the hotel):
- Barceló Puerto Vallarta***** (formerly Barceló La Jolla de Mismaloya) in Puerto Vallarta, is an elegant, all-inclusive Mexican-style resort. It offers 316 completely renovated and comfortable suites with excellent service, leisure, history, beautiful scenery, exuberant flora and privacy.Relax after a hard day’s work in the hotel spa, catch some rays at one of the hotel pools or take time out to practice your favourite water sport. ... more less
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- Also Known As:
- La Jolla Mismaloya
- Barcelo La Jolla De Mismaloya Puerto Vallarta
- La Jolla Puerto Vallarta
- Puerto Vallarta La Jolla De Mismaloya
- Barcelo De Mismaloya
- Barcelo Mismaloya Puerto Vallarta
- Barcelo La Jolla Mismaloya