We booked with Expedia.ca and stayed at Barcelo between Jan 19 and Jan 26. We booked a transfer directly with Barcelo through their web-site, and was nice to have car there waiting for us. We also did not have an issues with the Shark Tank.
When we arrived at the Barcelo, we were warmly greetly and escorted to the front desk. I had requested with our booking a room with a King Size bed, but at check-in, were told they had no King rooms available, but would likely have one the next morning. The room, in building 2 had a nice sitting area, and the two double beds. Expecting to move in the morning, we didn't unpack. We then got our swim suits on and went for a walk around the resort. We got the lay of the land, and proceeded to hit the pool. The larger pool had a GREAT atmosphere .... we spent a LARGE amount of time in this pool, and at the swim-up bar. EXCELLENT service at the swim-up bar...
The "rock feature/waterfall" between the two pools made you feel you were in the middle of "nature", instead of simple pool. There were 2 hot tubs, that REALLY were HOT .... great place to relax as well. The activity pool was great for volleyball, and water polo ....
The a la carte restaurants were ok ... nothing to really write home about. The buffet was acceptable ... food was generally the same day to day, but certainly was palatable. I had omelettes daily. It was wonderful to be able to sit in the open-air buffet and look out over the bay ... made us feel very relaxed.
Back to the room... We went back to the front desk the next morning, and lo and behold, they still didn't have a King room ... but Carlos tried to up-sell us to a Master Suite, for 1/2 price for us ... $50/night ... we didn't expect to go for it, but we went to see the room he was talking about... on the 7th floor in building 1. This was an end unit, looking out over the bay and the residential area to the south of the resort. We liked the room (had a seperate sitting area and large wrap around deck), and figured we'd go negotiate for a room to the INSIDE of the resort, so it looks out over the bay and the POOL area. He told us he had one on the 3rd floor in building 2, so we said we'd take it then. oh.. It also included upgraded all-inclusive benefits. We went back to our room, and packed up, and took our backs to the new room. When we got there, we realized the room was again, an OUTSIDE room ... not what we agreed to, so while my wife waiting in the room with our bags, I went back to talk to Carlos, and pay for the room. I told Carlos he got it wrong (that we asked for an INSIDE facing room). He apologized and said he'd give us the room beside that one , and that it's normally more money, but since it was his mistake, he'd give us that one. We paid for the room, so I didn't have to come back for that later. Went back to the room (2320) while my wife was in 2319, and opened the door to move the bags over .... we were SHOCKED ..... What we got, after all the mix-ups was a "Grand Master Suite" .... entrance foyer, dining room, living room, separate bedroom, and massive deck. QUITE an upgrade for $50/night.
The nightly entertainment was sorely lacking. Think we did only 2 or 3 shows.... We had our underwater camera STOLEN half-way through the week .... we believe, by a fellow vacationer from Iowa, who we had a bit of a run-in with due to lack of respect of seating around the pool. Funny..... never saw his after that day...
We were scheduled to go to a different resort (Melia) for our 2nd week, but after discussions with my wife, we decided that we would CANCEL the reservation at Melia and extend our stay at Barcelo, if they could give us a good price (we did not expect to be able to stay in the Grand Master Suite). I went to talk to the manager at the front-desk, explaining our desire to stay .... he would put us back in a regular room (no problem with that) and regular all-inclusive benefits, but the price was $60/night MORE than what we got when we booked through Expedia ! They made our final decision FOR us... They had very happy customers already in their property, and didn't make an effort to try to keep us there ... a little disappointing....
If the price was good, we would definitely consider returning. Hope this review is helpful to others.
- Official Description (provided by the hotel):
- Barceló Puerto Vallarta***** (formerly Barceló La Jolla de Mismaloya) in Puerto Vallarta, is an elegant, all-inclusive Mexican-style resort. It offers 316 completely renovated and comfortable suites with excellent service, leisure, history, beautiful scenery, exuberant flora and privacy.Relax after a hard day’s work in the hotel spa, catch some rays at one of the hotel pools or take time out to practice your favourite water sport. ... more less
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- Also Known As:
- La Jolla Mismaloya
- Barcelo La Jolla De Mismaloya Puerto Vallarta
- La Jolla Puerto Vallarta
- Puerto Vallarta La Jolla De Mismaloya
- Barcelo De Mismaloya
- Barcelo Mismaloya Puerto Vallarta
- Barcelo La Jolla Mismaloya