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“Very nice resort - but we got very sick” 4 of 5 bubbles
Review of Barcelo Puerto Vallarta

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Barcelo Puerto Vallarta
Ranked #34 of 127 Hotels in Puerto Vallarta
Certificate of Excellence
GreenLeadersGold level
Guadalajara, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very nice resort - but we got very sick”
4 of 5 bubbles Reviewed February 19, 2013

We spent an extended weekend in the Barcelo hotel as a family.
We had a junior suite, it was spacious and had a nice balcony, bigger than anyone we had before. Furniture and equipment were good, sleeping comfort among the best we ever experienced. We found the place being well maintained and clean. No bugs, no insects inside.
Pools are great. Beach is not big but very nice. Since the hotel was far from being fully booked we had a big area almost for ourselves - very pleasant. Sufficient sunbeds available (very good condition).
We liked food and drinks a lot, most of the time we went to the buffet. The experience in the Italian restaurant 'Capri' was disappointing, orders were very small (especially desserts), taste no more than average. And the place is very dark.
Unfortunately one of us got terribly sick after the first day, 2 more on the second day. It was so bad that our daughter even collapsed on the way home. We had diarrhea, stomachache, headache, and felt very weak. So in the end it was not a nice weekend.
Before we decided to stay at Barcelo, we found numerous reviews with the warnings about people getting sick there very often. We ignored this but we should not have done it. We spent a lot of money and did not get to enjoy the stay.
We now believe that there really is a severe hygiene problem in the hotel.
We would not go there again unless we were really sure that the problems are solved.

  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank MexTraveller_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,136 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Waconia, Minnesota
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed February 19, 2013

Our trip date was Feb 12th thru the 17th. Our stay at Barceló Puerto Vallarta started well with our group of six adults pleased with the welcome and with the rooms, which were very nice, appeared clean and comfortable. I had been on Trip Advisor just before leaving for our vacation, looking for things to do while at the resort. While perusing the site I did note several concerning reviews about sickness at Barceló, yet at this point it was too late to make changes. My prior stay at the resort was excellent and so I may not have paid adequate concern about the health concerning reviews. I should have, half of our party was gravely ill and this is not just an upset stomach issue, it was violent vomiting and diarrhea, fever to top things off. All of these sick guests have spent numerous trips to Mexico and Puerto Vallarta and never had any sickness; they each took the same steps of cleanliness and moderation. The people in the food prep and serving areas are wearing masks on their mouths and staff tries to make sure everyone applies antibiotic hand cleaning before seating in the restaurant. Unfortunately the problem with the virus they have is likely deep in the crevasse of the kitchen area or in the water that is used to clean food. I think the staff at this resort is very kind and well meaning, this is a management decision and It likely means shutting down for a period to find and correct this problem. If they just keep cutting the price of the stay, they will continue to have sick guests and many that will never come back. My advice is stay away until they clean it up, there is no refund and you cant get your vacation back.

  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
12 Thank Trout157
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PachecoR, General Manager at Barcelo Puerto Vallarta, responded to this review, February 21, 2013
Dear Guest,

I acknowledge receipt your comment posted. We thank you for share with us your comments that undoubtedly make us better every day.

We are very disappointing to not have met your expectations because for Barceló Puerto Vallarta the main goal is to fulfill the expectations of every single guest we have the pleasure to serve.

In order to eradicate this issue here you will find some actions that are being implemented out on specific to help with this situation to ensure confidence in our current and future guests:

Maintain excellent water quality in our process of purified water that we achieved after we start our purified system.
Strict cleaning of the restaurants at the end of each service, it will wash and put bleach in all surfaces.
Supervision on hand washing in kitchens and service staff every 20 minutes.
Alcohol gel dispensers at the entrance of the restaurant (the service was offered to guests at the entrance of each restaurant) and in the bathrooms of the common areas, ensuring that each and every one of our guests to participate in this process is for your safety and that of the rest of the hotel guests.
Reinforces the template kitchen staff, so that form the date we serve to our guests and maintain a disinfection of buffet line increase permanently.
Strict cleaning at the rooms before, during and after the guest's stay.
Strict cleaning of public toilets at least every two hours, especially in busiest hours.
Taking paraclinical to all food handlers (febrile reactions, throat swab and stool) as a preventive measure.
Use of gloves in food handlers to change every indication that perform some activity.
It will reinforce the floor cleaning even during service in the restaurants.
A person will be cleaned with alcohol handles corridor doors, desks and reception bar, keyboard computers, phones, elevator board, shoe shine, chairs and general surfaces which come into contact with the guests and staff, including gym equipment.
Reception, concierge and bellboys will offer antibacterial gel even at check-in.
It is mandatory to use the sanitizer gel for all waiters and waitresses.

These actions are mandatory for all areas.

In contrast I would also appreciate considerate many other customers who were stayed with us and had received a very good service and had a great experienced and they are the majority.

Best regards,

Rodolfo Pacheco
General Manager Barceló Puerto Vallarta Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenora, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed February 19, 2013

The resort has been less than helpful, wouldn't even deliver water and gatorade to their room during the worst of it! When they were feeling well enough to visit the front desk to report their illness they were told it was because of their travelling to a warmer climate from a cold one.....yeah ok, that likely...not! They had violet diahrrea and vomiting for over 24 hours starting their second day at the resort. On the advice of our travel agent they are asking to be moved to a different property today.

  • Stayed February 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Regina, Saskatchewan, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 bubbles Reviewed February 18, 2013

The first couple of days were fine, rooms are big and wonderful but the food is terrible, my husband got very sick (food poisoning, he has had it before so knows what its like). After that we were scared to eat, I stuck to salad and nachos, he had plain spaghetti. I would never consider going back.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank Shannon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PachecoR, General Manager at Barcelo Puerto Vallarta, responded to this review, February 21, 2013
Dear Guest,

I acknowledge receipt your comment posted. We thank you for share with us your comments that undoubtedly make us better every day and we are really concerned about the situation that you experienced during your recent stay with us.

We are very disappointing to not have met your expectations because for Barceló Puerto Vallarta the main goal is to fulfill the expectations of every single guest we have the pleasure to serve.

In order to eradicate this issue we have being implemented out on specific to help with this situation to ensure confidence in our current and future guests.

In contrast I would also appreciate considerate many other customers who were stayed with us and had received a very good service and had a great experienced and they are the majority.

Best regards,

Rodolfo Pacheco
General Manager Barceló Puerto Vallarta Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota City, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed February 18, 2013

Our family (which has traveled to Puerto Vallarta a number of times before and never been ill) booked an all inclusive five day stay here. Three of the six of us became violently ill. This totally outweighed any of the positive qualities of the place. Based on my review of Trip Advisor when I returned the Barcelo is obviously aware of the problem and choosing to do nothing. The manager's response to prior complaints is insulting. I find it scary that travel companies are still sending people here; this is especially dangerous for kids and older people. Will never travel to a Barcelo property again.

  • Stayed February 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank ABros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed February 18, 2013 via mobile

We stayed at This resort for 2.5 weeks over Christmas/New Years. We travel into Mexico alot and have been to Puerto Vallarta several times. This resort was probably our least favorite. Food was terrible and service most times was not great. We do tip and tip well for good service. There were alot of people getting sick including our son on Christmas Day. I believe there was a flu going through the resort and that resort cleanliness was a big problem. We had 3 out of 5 of us get sick. Bathrooms around pool were often dirty and you never saw anyone around the resort cleaning like you usually do. I went into the bathrooms several times and had to leave because they were either dirty or out of toilet paper.
This resort has very little to offer for evening entertainment and is pretty quiet after about 9:30. They do shows every night but if you didn't go to a show there wasn't much to do. There was a small bar that you could sit at but the live band that played was terrible and so loud you couldn't enjoy.
We travel into Mexico at least twice a year and this resort is definitely not a 5 star. We will not return to The Barcelo as we feel there are many better options. As food was not good, beach was small and sand very coarse with many sand flies that bite. I couldn't honestly recommend this property as we have stayed at much better. If I were to give this resort a star rating it would be a 3. Best part about the resort was Antonio in the entertainment team. He is a friendly guy who was great with our kids and worked very hard. The Barcelo is lucky to have him on staff. So all in all we love Puerto Vallarta just didn't love The Barcelo.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Tracy_5_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed February 18, 2013 via mobile

We stayed at This resort for 2.5 weeks over Christmas/New Years. We travel into Mexico alot and have been to Puerto Vallarta several times. This resort was probably our least favorite. Food was terrible and service most times was not great. We do tip and tip well for good service. There were alot of people getting sick including our son on Christmas Day. I believe there was a flu going through the resort and that resort cleanliness was a big problem. We had 3 out of 5 of us get sick. Bathrooms around pool were often dirty and you never saw anyone around the resort cleaning like you usually do. I went into the bathrooms several times and had to leave because they were either dirty or out of toilet paper.
This resort has very little to offer for evening entertainment and is pretty quiet after about 9:30. They do shows every night but if you didn't go to a show there wasn't much to do. There was a small bar that you could sit at but the live band that played was terrible and so loud you couldn't enjoy.
We travel into Mexico at least twice a year and this resort is definitely not a 5 star. We will not return to The Barcelo as we feel there are many better options. As food was not good, beach was small and sand very coarse with many sand flies that bite. I couldn't honestly recommend this property as we have stayed at much better. If I were to give this resort a star rating it would be a 3. Best part about the resort was Antonio in the entertainment team. He is a friendly guy who was great with our kids and worked very hard. The Barcelo is lucky to have him on staff. So all in all we love Puerto Vallarta just didn't love The Barcelo.

  • Stayed December 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Tracy_5_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Barcelo Puerto Vallarta

Property: Barcelo Puerto Vallarta
Address: Zona Hotelera Sur Km. 11.5, Puerto Vallarta 48294, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Puerto Vallarta
#18 Spa Hotel in Puerto Vallarta
#20 Luxury Hotel in Puerto Vallarta
#25 On the Beach Hotel in Puerto Vallarta
#27 Romantic Hotel in Puerto Vallarta
#29 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Puerto Vallarta 4*
Number of rooms: 316
Official Description (provided by the hotel):
Barceló Puerto Vallarta***** (formerly Barceló La Jolla de Mismaloya) in Puerto Vallarta, is an elegant, all-inclusive Mexican-style resort. It offers 316 completely renovated and comfortable suites with excellent service, leisure, history, beautiful scenery, exuberant flora and privacy.Relax after a hard day’s work in the hotel spa, catch some rays at one of the hotel pools or take time out to practice your favourite water sport. ... more   less 
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Also Known As:
La Jolla Mismaloya
Barcelo La Jolla De Mismaloya Puerto Vallarta
La Jolla Puerto Vallarta
Puerto Vallarta La Jolla De Mismaloya
Barcelo De Mismaloya
Barcelo Mismaloya Puerto Vallarta
Barcelo La Jolla Mismaloya

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