Just returned from a week's stay at the Marriott and have to disagree with the reviews I read indicating that this was a 5-star hotel. It definitely isn't. The hotel pool area and lobby are very nice but the rooms are not up to 5-star quality. We had connecting rooms with our children and neither room was very spacious. The bathrooms especially can use some updating - very small, single sink and not much counter space. Although the beds looked very comfortable with their numerous pillows and white fluffy comforters, my husband and I experienced the worst nights of sleep we have ever had. The bed was as hard as a rock! The airconditioners in the rooms are very noisy and I am not exaggerating. Every time the airconditioner came on, it sounded like thunder.
I also was not very impressed with the management. Although the highest level we spoke with was one of the supervisors at the front desk. Without going into our particular complaint about our rooms and location, I would just like to comment that the particular supervisor whom we dealt with was very frustrating. It took forever to see him and he never followed through with his promises. I also do not think he was very honest. He kept saying that the hotel was full to capacity but the pool area never was crowded nor were the restaurants so I have to believe he was not correct in making that statement. For all of our inconvenience, we were told that we would receive a basket of "goodies" in our room (fruit, etc.). We never did. He did, however, pick up the tab for our dinner the first night we were there, but I had to remind him several times that he had promised to do that.
The restaurants at the hotel were okay. Mikado was similar to a Beni-hana, Champs is your typical hamburger pub and the main dining room where they serve breakfast and their dinner buffets is average.
I am not saying that this is a bad hotel. I only want to clarify that if you are used to staying at 5-star, classy hotels with all the amenities, you will be disappointed with this Marriott.
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- Also Known As:
- Casamagna Marriott Puerto Vallarta Resort And Spa
- Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
- Marriott Puerto Vallarta
- Puerto Vallarta Marriott