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“A great visit.”

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Marriott Puerto Vallarta Resort & Spa
Ranked #10 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed January 28, 2014

Second time at Casamagna which is a Marriott property in the Marina area of Puerto Vallarta. Rooms are large and very clean. The property is very well maintained with a large pool and excellent Spa facilities. Used the restaurant on the property for breakfast which had a very nice buffet. Beach is not much to speak of but pool is next to it so you can sit poolside and see the surf. Staff is very friendly and helpful. If the beach were better I would rate this property excellent but it's location at the marina means all the beaches in the area are not "white sandy beaches".

Room Tip: Ask for a inside room that overlooks the ocean and pool.
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  • Stayed: January 2014, traveled on business
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1  Thank greenville_guitar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,932 - 1,938 of 3,459 reviews

Reviewed January 26, 2014

The staff was excellent !!! Very clean rooms and resort! Was disappointed not being able to use the hottub after 9pm. It would have been nice to have some complimentary activities...was disapointed knowing you had to rent everything including a volleyball! Also, it would be nice to have been able to enjoy laying on the beach more but was non stop approached by locals trying to sell you merchandise! Also, our room bar ammenities were only stocked once! It would have been nice to have daily coffee and water in our room. Also we had problems with our room key desensitizing (not working) almost daily,which was not pleasant as we were on 7th floor and had to go back to the lobby then show ID in order to be let into our room. I am overlooking all the negatives as the resort itself and very friendly staff made up for everything else.

  • Stayed: January 2014, traveled on business
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1  Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this reviewResponded January 29, 2014

Dear guest,

I want to extern my gratitude with you for helping us improve our service by sharing your comments with us.

It’s is great to know that the service of our staff really help you have a great time at our property, they are always working hard to make guests feel like home and we are always very proud of the great job they do.

Thank you as well for your observations regarding the hot tub, the activities and amenities, I am sharing these with the person in charge of each department, in order for them to follow up these inconveniences.

I hope to see you back here very soon; please feel free to contact me at mhrs.pvrmx.dor@marriotthotels.com if you wish to share further feedback or need additional information, I will be glad to attend any request from you.

Kind regards,

Teresa Paredes
Director of Room Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 24, 2014

Stayed in this hotel back in December and had a lovely time overall.
Location is great as it's right by the beach and also a short walk to the marina.
The pool could be cleaner and they also should monitor and control the people trying to sell you things as it becomes a bit annoying when you are trying to relax in the hotel area
Would recommend def

  • Stayed: December 2013
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Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this reviewResponded January 29, 2014

Dear guest,

Thank you for sharing your comments with us. I am happy to know that you had a lovely time at our hotel.

I also appreciate your observations as these are important tools which we use to improve the service provided to our valuable guests like you.

The staff and I will be looking forward to your next visit; in the meantime I will be happy to assist you with any other request or additional information you need; please feel free to reach me at mhrs.pvrmx.dor@marriotthotels.com

Kind regards,

Teresa Paredes
Director of Room Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

A return trip to this hotel and we continue to love it. Staff exhibit a universally excellent attitude and perform very well. The breakfast is so delicious and was a great way to start each day. Evening meals at Las Casitas overlooking the ocean were delightful. The pool area is quite nice. Overall, the atmosphere is relaxed and oh so comfortable. The hotel is located in a neighborhood that is more residential in character and just a short stroll to the marina where restaurants and other shops are found. There is an easy city bus connection to/from the malecón and costs 7.5 pesos per person. Finally, if you are there during "turtle season" have fun releasing them into the ocean.

  • Stayed: January 2014, traveled as a couple
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2  Thank sagecrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

CasaMagna Marriott Puerto Vallarta Resort & Spa was clean but lacked warmth we look for when coming to Mexico. Had maid service only once in the morning ... no turn down service. We travel to resorts 4 to 5 times a year and I can't remember the last resort that did not have turn down service. One day we had a maid (Anayde) leave us towel art of an elephant with a nice note. Had a feeling that she was not the maid for our room everyday as I left her a thank you note and never got a response.

Employees seemed to work hard, and tried .... if it wasn't for them .... I may not have given it as high as rating as I did.

Do have to recognize one employee: Sabas Contreras from maintenance. He stopped, while we were relaxing by the pool, to ask us if everything was okay with our room. Everything was fine, but we did ask him where we could go to get good authentic Mexican food. He said he wasn't really sure and would see what he could find out. We really didn't expect to hear from him again. It wasn't very long and he showed up with menus from a couple of restaurants. To us, we felt he went far and beyond his duty to help us.

Room Tip: We paid additional to be upgraded to a front ocean room, but probably not worth the extra money.
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  • Stayed: January 2014, traveled as a couple
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2  Thank Roy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this reviewResponded January 22, 2014

Dear guest,

I appreciate you have taken the time to give us your feedback regarding your vacation at our property.

Thank you as well for your observations regarding the housekeeping service; I have shared those with our Housekeeping manager, who will be working with the staff to make our guests feel more welcome when they are at their rooms.

I was also sincerely happy to read your note about Sabas and how helpful he was to provide you with the information you had requested; I will make sure to congratulate him for being the perfect example of Marriott’s philosophy of hosting brilliantly.

The staff and I will be looking forward to seeing you here again; in the meantime, please feel free to contact me at mhrs.pvrmx.dor@marriotthotels.com if you need further assistance or feedback, I will be more than happy to help you.

Kind regards,

Teresa Paredes
Director of Room Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

We stayed a week here and it was fantastic! Really a great hotel. Food, especially the brunch was amazing; the best: it goes until 12 pm :-) enough time to have a swim before or go to the gym (machines are new). Location is perfect, just a quick walk to Golf, Shopping, Harbour, Tennis, Restaurants and Starbucks.
We can highly recommend this hotel!

  • Stayed: January 2014, traveled as a couple
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2  Thank Carla B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2014

Grace was super nice! but so was everyone else. Was there for a work conference, and everything was great. Rooms were nice, the hotel itself was nice. Its in a great location near the main marina, lots to do within walking distance, then a 7 dollar taxi ride gets you to downtown and a 9 dollar taxi ride gets you to the boardwalk. Pool was nice and warm! really just nothing negative to say about this place after a week of staying there.

  • Stayed: January 2014, traveled on business
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2  Thank Justinfromcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Puerto Vallarta Resort & Spa

Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly Casa Magna Marriott Puerto Vallarta Resort & Spa)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Puerto Vallarta
#5 Romantic Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 Spa Hotel in Puerto Vallarta
#7 On the Beach Hotel in Puerto Vallarta
#8 Luxury Hotel in Puerto Vallarta
#9 Family Hotel in Puerto Vallarta
Price Range: $133 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marriott Puerto Vallarta Resort & Spa 4.5*
Number of rooms: 433
Official Description (provided by the hotel):
Condé Nast Traveler named Marriott Puerto Vallarta Resort & Spa one of the top 10 Pacific Riviera hotels. Experience gorgeously appointed accommodations here at our hotel in Puerto Vallarta, Mexico offering relaxed and family-friendly luxury in the Marina Vallarta near top shopping, entertainment, golf and beaches. ... more   less 
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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