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“Beautiful stay with amazing spa treatments!”

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Marriott Puerto Vallarta Resort & Spa
Ranked #8 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
Redmond, Washington, United States
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beautiful stay with amazing spa treatments!”
Reviewed November 19, 2013

This resort is located on the marina side of PV- just a short jaunt from the airport. It’s a five minute walk to the marina itself, lined with a variety of restaurants, shops, and beautiful yachts. Two days was plenty of time to explore this side of town, but I wouldn’t recommend much longer than that unless you’re staying at an all-inclusive where you don’t plan on leaving much anyway.

The rooms, pool, spa, and grounds of the CasaMagna are stunning (more beautiful than the pictures on their website show). What really made our stay here so spectacular was the spa. We scored an amazing deal that included two daily massages, but even if you had to pay for it, it would totally be worth it. (Ask for Blanca, she was amazing!)

I also loved their sea turtle release program. Once in a lifetime experience! And the nightly sunsets we watched from the pool bar were out of this world (sipping on non-alcoholic fruity umbrella drinks of course).

Room Tip: All the rooms seem to have a pretty decent view. We got put in one in the very far back corner and c...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Desiree S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this review, November 27, 2013
Dear guest,

I am very happy to know what a great experience you had during your past vacations at our property. It is great to know you had the chance to live the experience of releasing a baby turtle, which we agree this is a lifetime experience.

Thank you as well for your kind words regarding the Spa, we will happily congratulate Blanca for the exceptional work she is doing with our guests.

We hope to have you as our guest again. If you have further feedback you wish to share or need any additional assistance, please do not hesitate to contact me at mhrs.pvrmx.dor@marriotthotels.com

Kind regards,

Teresa Paredes
Director of Room Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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minot, nd
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2013

We recently stayed there 5 nights and can't say enough good things about the entire property. The staff couldn't have been more friendly and helpful. The pool was amazing. The rooms were great, very quiet, comfortable beds. Overall a fantastic experience. The food was great. The deli was quite expensive, but I guess that's to be expected. Everything was in great shape. The meeting rooms for our conference were very nice as well. We didn't use the wi-fi in the room as there was a charge for it, but the free wi fi in the public areas was very fast and easy to log in each time. The beach is great. The turtle release each evening was super cool. A short walk to the marina and shops/restaurants. This was our first trip to Puerto Vallarta and we were thoroughly impressed. By far our favorite Mexican destination.

Room Tip: The ATM outside the property towards the entrance to the marina gives pesos which worked great for u...
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  • Stayed November 2013, traveled with family
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Helpful?
1 Thank brad s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this review, November 27, 2013
Dear guest,

Thank you for considering Puerto Vallarta as your favorite Mexican destination, this is great for us to hear, especially when guests are coming for the first time.

I am also very glad to know you really enjoyed our facilities and service, but also that you had the opportunity to experience our Turtle Release program which for us is a very special and important activity that we love to share with our guests.

We really hope to see you once again here to keep enjoying Puerto Vallarta and our hotel, in the meantime if you have any additional feedback or need further assistance, please do not hesitate in contacting us again.

Kind regards,

Teresa Paredes
Director of Room Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 13, 2013

My husband and I stayed here for two nights this past week. We had an ocean and pool view room which was very nice. The staff at the Marriott were wonderful (thank you Stephanie and Rosa at the front desk and Mauricio at the beach restaurant).

What we liked -
The staff
The room
The infinity pool
The massages on the beach by Mariana Elizabeth and her husband ($45.00 an hour) These are easily the best massages we've had in a long time

What we thought needed a little improvement
- The phone system - we had people from home looking to speak with us, as well as friends in town, and neither could get in touch with us as the Marriott operators said we weren't guests at the hotel
-Our phone in our room - asked to have it repaired as messages were unable to be left for us, and it never was
-Food at the hotel - was just ok - not bad, but not great

Worth mentioning - this was the only area of town that we had negative experiences with the cab drivers after being in PV for over a week.

Don't assume that because the Valet from the hotel tells the driver where you are going, that the cab driver actually knows where your destination is...they say yes, but they may drop you off and tell you it's just up ahead (and it may not be).

Another cab driver we had from this hotel also said he didn't have any change - so be sure to take plenty of pesos with you - otherwise he will graciously take the 150 peso tip

  • Stayed November 2013, traveled as a couple
    • Value
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    • Service
Helpful?
1 Thank MamaMac787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this review, November 27, 2013
Dear guest,

Thank you for spending time writing this review regarding your latest stay at our Hotel, I am very happy to hear that you had a great time with us.

I will make sure your congratulations are shared with Stephanie Rosy and Mauricio for the great job they did while helping you. We always feel very proud when our staff is mentioned in any of the comments.

Please also accept my apologies for the inconvenience you had with your telephone and the phone calls you were not able to receive; I have requested our IT Department to verify all the room phones are working properly and also I have asked our Phone Operator Manager to participate in further training with the staff to avoid this type of situations from happening again.

Regarding the unpleasant experience with the taxis, we are very sorry to hear about it and we will reach out our contact at the Taxi Driver’s union to let them now about this kind of situations.

We will be so happy to receive you here again, please let me know if there is any additional feedback or assistance we can provide you and I will be happy to look after your request. Feel free to contact me at mhrs.pvrmx.dor@marriotthotels.com I kindly ask you to please refer to this comment when contacting me.

Kind regards,

Teresa Paredes
Director of Room Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 13, 2013

This is the second time in two years that we have stayed at this property and if possible it is better than the first time. We made last minute arrangements for transfers and they were there to meet us which I wasn't sure was going to happen. Because we were repeat customers and "Gold" we were escorted directly to our upgraded room and checked in there with the bell staff. Everything was as expected, Internet, Pool, Food and a genuinely nice staff

Room Tip: Since it is and "L" shaped hotel virtually all the rooms have a view. The higher the bette...
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank djs1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 6 Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed November 11, 2013

Stayed here for just one night on the backend of a trip to the Four Seasons in Punta Mita. We arrived around 3pm in Friday afternoon and were quickly taken to our room but the bell staff for immediate check in as I am a Marriott Platinum member. We were upgraded to a nice ocean front suite from an ocean view room. Room was very spacious with living, dining, large bathroom, nice bedroom area with signature bed and large balcony with tables, chairs, lounges and jacuzzi! Very nice upgrade indeed.

It was the lower seasons so lounge chairs at the pool and beach were easy to come by both that afternoon and the next Saturday morning in late October.

Breakfast was included in our rate and it was very good as usual with plenty of variety. Very good breakfast in my opinion.

Service around the pool was excellent as usual and it was a nice relaxing day spent here. Called the front desk the next morning and was able to secure a 4pm checkout as part of my platinum benefits as we had a later flight back to Edmonton. Thanks for another great stay!

  • Stayed October 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Stinger55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this review, November 27, 2013
Dear guest,

I want to thank you for taking the time to write a review regarding your short but pleasant stay with us. It is really gratifying to hear that the service of our staff as well as the facilities of the hotel were excellent for you.

We will be looking forward to seeing you here again, hoping your next visit is longer, meanwhile please do not hesitate to contact me at mhrs.pvrmx.dor@marriotthotels.com , I will be happy to assist you with any additional information or further feedback.

Kind regards,

Teresa Paredes
Director of Room Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Concord, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 10, 2013

The resort is very nice. All the staff was extremely polite and friendly. You are right on the beach with amazing views from everywhere in the resort. I've stayed at many Marriotts and this is not the best, but close. The gym was big, clean with its own pool. The food at the 2 restaurants we tried was very good. The drinks were ok. I would definitely stay there again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ROCKY8992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
denver, co
Level 3 Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 10, 2013

we recently spent a few relaxing days at the CasaMagna hotel in Puerto Vallarta. It was a very nice relaxing stay. If you are there between June and November you can see the turtles and even release the newly hatched turtles into the sea.
It is amazing is be a part of this event.

Room Tip: Most rooms have pool and ocean views. Can't miss. An upper floor is more quiet.
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pat j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Puerto Vallarta Resort & Spa

Property: Marriott Puerto Vallarta Resort & Spa
Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Puerto Vallarta
#5 Romantic Hotel in Puerto Vallarta
#5 Top resorts Hotel in Puerto Vallarta
#6 Luxury Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 On the Beach Hotel in Puerto Vallarta
#12 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marriott Puerto Vallarta Resort & Spa 4.5*
Number of rooms: 433
Reservation Options:
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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