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“Customer Service Makes the Difference!”

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CasaMagna Marriott Puerto Vallarta Resort & Spa
Ranked #8 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
San Diego, California
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Customer Service Makes the Difference!”
4 of 5 bubbles Reviewed July 3, 2013

We stayed 2 nights at this resort property in June 2013. Like many PV resort properties, it's huge, and has access to the beach, as well as a mammoth pool. As a Marriott, quality service can usually be expected, but at this hotel we were greeted with outstanding friendliness by each and every staff member, starting with the valet, all the way to the gardeners and housekeepers. Kudos to the general manager for such a wonderful staff. Breakfast buffet was great, with fresh fruit and local dishes. Dinner at Las Casitas was delicious, with a great view of the ocean.

I would recommend this hotel to anyone. It might be crowded during the high season but we were blessed with 30% occupancy and corresponding discount rates, making for a really memorable stay.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seberrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,048 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (716)
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Philippeville, Belgium
Level Contributor
76 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed July 2, 2013

This resort is definitively a very good choice for leisure or for business (meeting rooms), with a very nice and well equiped spa area for relaxing. The service is very professional and caring to make your stay as enjoyable as possible. The rooms are pretty spacious and in accordance with the Marriott standards regarding the comfort (especially for the beds) and the general design.

Room Tip: Rooms with front sea view at the highest floor are definitively a must.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
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Helpful?
Thank PatrickDebus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed June 26, 2013

My family and I were looking for someplace to stay for one night before we heading north to Punta Mita. Being an Elite Platinum, of course I checked out the Marriott Casamagna PVR. Excellent property. I worked closely with the Head Concierge, Simon Coulson, to help me to coordinate the transportation for the 8 of us, who were all arriving at different times. He set it up seamlessly and met each one of us upon arrival at the hotel with key in hand---got to skip the line at the front desk! Simon also made sure our rooms were near each other. He also handled arranging taxi service for the 8 of us that evening and the next morning. The rooms are very nice here. I believe every room has some type of view of the ocean, even if it is called a "garden view". The pool bar was awesome as well as the food available at the pool. The buffet breakfast was included in our AAA rate---it was wonderful! I can't wait to return to this property!

Room Tip: higher up and you get a better view.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wackypack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, July 13, 2013
Dear guest,

Thank you for such lovely comments about the service you received at our property. I am very happy to hear your vacation here was great. I will happily extend your comments and gratitude to Simon Coulson for the help he provided organizing your family trip.

If you have further feedback or wish further assistance I will be happy to help you, please contact me at mhrs.pvrmx.dor@marriotthotels.com I kindly ask you to refer to this comment when contacting me.

Kind regards,

Teresa Paredes
Director of Room Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springdale, Arkansas
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed June 26, 2013

We stayed 4 nights in late June and would definitely choose this property again. It was conveniently located near the airport (but we never heard airport noise) and marina and just a cab ride/bus ride from the boardwalk/downtown area. Closer to downtown the beach is not as nice or wide; further away is a longer trek to the boardwalk so I think this location is perfect for a trip to PV.

The pool and hot tub were large and lounge chairs were always available. Breakfast buffet every morning was superb with cooked to order pancakes and waffles, fresh fruit, and many other options. Beach was clean with nice lounge chairs. Bar service at the pool and beach were good. A few families with kids but mainly couples/friends. Not a loud night scene which was perfect for us.

This is not a brand new property but it has been well taken care of and the furniture, tv and bed were all updated. Only noticeable age issue was the bathtub was chipped in a few places. Great bed and pillows. We didn't spend much time in the room anyway. The room had a safe and service bar.

We were on the 7th floor with a great view of the beach and pool.

The service was great! From our check in at the front desk to the wait staff, housekeepers, concierge, bellman...you name it, we never had bad service! Wifi worked great in the room and lobby.

No complaints at all!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ogden, Utah, United States
1 review
5 of 5 bubbles Reviewed June 26, 2013

We stayed at this property for 9 days. Everything was perfect. They have many different restaurants to choose from which are all amazing. Jorge is Las Casitas offered world class service. I am a former server and was really surprised by the amazing service. Belen? The concierge was also extremely helpful. If I ever go back I will stay here!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nichole Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Windsor, New Jersey
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed June 25, 2013

My husband and I stayed at this property for a week and loved every single day we were there. The open air concept of the hotel is beautiful and there were waterfalls in the middle of the buildings. It was cool when it rained because it came through in the middle of the buildings and that was awesome to watch. The beach itself does not look like the pictures on the website and we did not go swimming in the ocean at all, but there were beautiful sunsets. The marina across the street is walking distance and has many options for dinner or lunch. We loved Vincent's restaurant and went there a few times and had many conversations with Vincent himself! We utilized the local bus and went downtown to Nuevo Vallarta a few days and loved the shopping and beaches there. Everyday people were building amazing sand castles to look at right along the main walk and there was so much to do! We even took the bus to the local shopping mall on a rainy day and we had a blast looking through the stores and shopping. There is a night club right near the property that we did not go to because that's not really our scene, but it looked like it could be a fun night. The hotel runs a ea turtle rescue program and that was probably one of the high lights of our trips, we thought is was really awesome. Each night around sunset, the staff brings out tubs of baby sea turtles that have hatched that day and they allow the guests to release them int the ocean. Not only is this a wonderful program to help some turtles survive against natural predators, but it was very fun and entertaining. After dinner we either went swimming or back to our room most nights because there wasn't much around and we did not feel safe to go exploring at night. Overall we had a very good experience and the property was beautiful.

  • Stayed August 2012, traveled as a couple
    • Value
    • Sleep Quality
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Helpful?
1 Thank daniellejoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
79 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed June 19, 2013

We spent 4 nights here prior to a family destination wedding at another hotel and found this Casa Magna to be far superior to the one in CanCun. Yes, both hotels are gorgeous and the views scenic, what sets this one apart was the staff. In every area from front desk to restaurants, bars and housekeeping the staff made you feel welcome and treated you like their special guests. Yes, we were there at the very start of "low season" and the hotel wasn't crowded but we will definately visit again. If anything negative could be said it would be as mentioned by another review-- the pool needs some TLC with both cleaning and grouting.we didn't see missing tiles however...

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CasaMagna Marriott Puerto Vallarta Resort & Spa

Property: CasaMagna Marriott Puerto Vallarta Resort & Spa
Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Puerto Vallarta
#5 Spa Hotel in Puerto Vallarta
#5 Top resorts Hotel in Puerto Vallarta
#6 Luxury Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 On the Beach Hotel in Puerto Vallarta
#12 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Puerto Vallarta Resort & Spa 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort And Spa
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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