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“Excellent night at Casa Magna”

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Marriott Puerto Vallarta Resort & Spa
Ranked #10 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed February 17, 2013

My husband and I stayed at Casa Magna on points before checking into our timeshare the next day. Check-in was smooth and friendly. We had a beautiful room overlooking the ocean (which was unexpected). Meals were excellent. For breakfast he had the egg white frittata and I had the bacon and avocado omelette - both were excellent. Hubby arrived before me so he was able to enjoy the amazing jazz duo playing in the lobby bar.

  • Stayed: February 2013, traveled as a couple
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2  Thank celticdragonfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,954 - 1,960 of 3,298 reviews

Reviewed February 16, 2013

We just returned from another wonderful stay at the Marriott in PV. Can't say enough about the staff, EVERYONE IS SOOOOO NICE. Breakfast buffet is one of the best and gives you a great start to the day of either relaxing on the beach, by the pool or pounding the cobblestone streets of PV.

Oh and the bed linens are 5 star.

  • Stayed: February 2013, traveled as a couple
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Thank SteveandTara2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2013

Here for a wedding. For many of the wedding guests, there is no reason to leave for our four day weekend. We chose to spend a day in Sayulita. The concierge was helpful with advice for bus transportation. The breakfasts have been outstanding and we look forward to the famous buffet mañana. All in all, a great spot for a destination wedding.

Stayed: February 2013, traveled with friends
2  Thank lc92014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

Hotel is not terrible, indeed it is pretty ok. The gardens are nice, the area is secure and near many restaurants within walking distance. The beach is pretty and the pool nice, however the beach has too many hawkers and is not private.
Hotel does not respect platinums and gave me the worst room, by the elevators, on a low floor overlooking the car park! I was not welcomed as a platinum and even though I had a confirmed non-smoking room, was given a smoking room - which is terrible. Complained to front desk but they made it clear they didnt care.
I would say this hotel is okay, and I wouldnt avoid it, but I would not look forward to coming back.

  • Stayed: February 2013, traveled as a couple
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2  Thank RichardCLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this reviewResponded February 18, 2013

Dear Guest,

Thank you for taking the time to provide your opinion regarding our hotel. I am very sorry to hear your stay with us was not as pleasant as we would have wanted it to be. I want to apologize once more for all the inconveniences you went through.

I have personally met with the Front Desk staff to make sure this unfortunate misunderstanding does not happened again and to assure they have no questions regarding the service they should provide to our Elite Members.

We hope to see you here again and get the chance to redeem ourselves, as well as the service you received from us. If you wish to share further feedback, please feel free to contact me at me at +52 (322) 226 00 10 or by e-mail at mhrs.pvrmx.dor@marriotthotels.com it will be my pleasure to be of further assistance, please refer to this review when contacting us.

Kind regards,

Teresa Paredes
Director of Room Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

Lost count, but this must be our 20th visit. Very comfortable room. Love the beach. Breakfast buffet is outstanding. But what really makes it special is the staff - many of whom have been there for decades!

Room Tip: Prefer a high floor. Must not have a connecting door.
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  • Stayed: January 2013, traveled as a couple
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1  Thank Bill U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

Our 12th year...always welcomed as returning family...not "posh", but beds are "comfy", rooms clean...always friendly, happy service...nearby Marina a great place to find every kind of dining and lovely to walk the boardwalk in the evening. Casa's own restaurants have tasty, well served meals...breakfast buffet is huge...transportation to airport/town easy...we always take the bus right outside the grounds...the town has been revitalized and remodeled..we are very comfortable here...their pool is very clean

Room Tip: "garden rooms" look out to Bandaras Bay, can be a bit noisy if there is a corporate event...
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  • Stayed: January 2013, traveled as a couple
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5  Thank tentative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

We have only missed 1 year in the last 21 of visiting this wonderland and see some of the same couples from all over the US. So they must love it also.They even have most of the same employee's who are all wonderful.A beautiful city.Perfectly safe as we walk to all the the restaurants.We even watched whales free jumping one morning just outside our porch.

Room Tip: Corner suites are large and have great views of the ocean and city
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  • Stayed: February 2013, traveled as a couple
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Thank phurst73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Puerto Vallarta Resort & Spa

Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly Casa Magna Marriott Puerto Vallarta Resort & Spa)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Puerto Vallarta
#5 Romantic Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 Spa Hotel in Puerto Vallarta
#8 Luxury Hotel in Puerto Vallarta
#8 On the Beach Hotel in Puerto Vallarta
#12 Family Hotel in Puerto Vallarta
Price Range: $141 - $409 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marriott Puerto Vallarta Resort & Spa 4.5*
Number of rooms: 433
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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