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“This hotel has a great location and spa.” 3 of 5 stars
Review of CasaMagna Marriott Puerto Vallarta Resort & Spa

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CasaMagna Marriott Puerto Vallarta Resort & Spa
Ranked #8 of 126 Hotels in Puerto Vallarta
Certificate of Excellence
Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“This hotel has a great location and spa.”
3 of 5 stars Reviewed January 14, 2013

We loved the location near the marina. There are lots of dining options in the marina area outside of the resort. The spa and fitness facilities are also nice. The big disappointments were associated with their elite status perk offerings and the activities booked through the concierge. Since we are elite members we were told that coffee would be delivered to the room each day since they don't offer a lounge with free breakfast. This means that they bring a packet of coffee to you to make yourself in your coffee maker. That seems like a standard offering in any Marriott so we felt misled. They also offered us an upgraded room for a fee each night but our room was very average. Also any activities we booked through the hotel were problematic. We booked a 4 hour horseback ride that took 8 hours due to a flat tire and lots of stops picking up other guests from NV, PV, and MV. Our snorkeling trip was supposed to be half day but took all day because one of the engines was out and then they ran out of gas so we ended up being towed in. We won't be back.

Room Tip: If using points, don't pay an upgrade fee- not worth it.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Katie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at CasaMagna Marriott Puerto Vallarta Resort & Spa, responded to this review, January 25, 2013
Dear Guest,

I really appreciate your comments. I am sorry to hear you experienced some difficulties during your stay with us, please rest assure that I have brought your observations to our Concierge Department’s attention in order for them to make a further investigation with the tour operators. It is imperial for us to know we are recommending our guests high quality activities outside of our hotel.

I also want to thank you for bringing to my attention your feelings regarding the service you received as an elite member, I will personally supervise that our staff receives reinforce on the training regarding Marriott Rewards Members.

For further assistance or feedback, please feel free to contact me at +52 (322) 226 00 10 or by e-mail at mhrs.pvrmx.dor@marriotthotels.com I will be happy to assist you, I kindly request you to please refer to this comment when contacting us.

Kind Regards,
Teresa Paredes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,622 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (603)
Date | Rating
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English first
San Diego, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 12, 2013

The view from our room was beautiful. Each morning the buffet breakfast was the best on any hotel I've stayed. The staff was very accommodating when anything was needed. My spa experience was delightful. I enjoyed the gym with updated equipment and a large stretching room. Will most definitely be retuning.

Room Tip: Floors 3 and higher have a better view of the ocean.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
4 Thank tammy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed January 10, 2013

My mother and I stayed here for a week during Christmas, and although it was plenty busy there was ample room to not make it feel over-crowded. This was my second stay here, and again I was very pleased with everything. The rooms are a good size and very clean, the beds are very comfortable, and the staff is always friendly. Air conditioning worked great. There are several restaurants on the property, and most of them are good. We did eat at the Champions Sports bar for dinner one night, and the burgers were just ok. But, if that's the worst of it I'd say not too bad! The pool is very large and very nice. There are plenty of chairs and umbrellas for everyone. Of course we had to play the game of putting towels on our selected chairs by the pool early in the morning. We were never too bothered by the local vendors on the beach, and we always felt plenty safe. It's a $10 taxi ride into downtown, which we did for a day of shopping. I really have nothing but all positives to say about this property; I would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Lynn_0130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
minneapolis
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed January 9, 2013

We flew in a day earlier than our reservation for our condo, so we booked at the Casa Magna Marriot resort and spa and it was very nice! (beautiful). Would stay there again for sure! Had there breakfast buffet the next morning and it was fabulous! There soaps and shampoo and lotions are bath and body works!

Room Tip: we had a beautiful beach veiw room, and was quiet.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank sully3607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 7, 2013

Just back from a week long family vacation at this Marriott. Very nice place. Amazing buffet breakfast every day with local delicacies and standard american breakfast fare. Well worth the price and even better if you get it included in your room cost.
Nice pool, nice beach, great staff- they work their tails off. Beach vendors are ubiquitous but not pushy at all.
The only thing to be aware of and factor in to your stay is the total 19% room tax for hotels. We knew there would be tax, but almost 20% ? Remember that whatever you are quoted, you will then be paying another 1/5th on top of that so factor that in to your stay or be prepared for some sticker shock.
Also, when we arrived at the PV airport, I noticed the Marriott had a stand alone area at baggage claim where you could book your taxi to the hotel. The Marriott employee quoted me a price of $38 USD. We paid about $18 USD for a taxi outside and its only about a 5 minute ride to the hotel. So dont use their service at the airport to connect to a taxi or you will be vastly overpaying.

Room Tip: Rooms fronting the beach are highly desirable..
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ColoradomanDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 7, 2013

Stayed another week at the Casa Magna in December. We love going in Mid-December, it's still slow and there is never any trouble getting a chair by the pool. Oscar does a great job with the restaurants and if you find it too pricey then walk over to the Marina (10 minutes) and visit Victors or any other number of places. Great place to just relax in the sun. Cab ride downtown is up to $10.00 US or 100 Pesos but if you have not been there then please go! Very worth while for a daytime adventure. Relax and enjoy the Casa Magna, I know I will every December!!!

Room Tip: Join the Marriott Rewards Program and check their site for specials! And you may get an upgrade jus...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank DreamingMissouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Napa, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 7, 2013

We made our reservation on line with Hotwire. I'm not sure I would use that service again. The Hotel offers an all inclusive package but when I tried to change my reservation I was given the run around by the Marriott and Hot wire. But that's another review. Back to the hotel. Very clean, great view from our room.Clean towels for the pool as long as you went to the cabana during the hours of operation. We didn't eat at the restaurants in the hotel much. Clean pool, clean beaches, clean bathrooms. We felt very safe there. Only complaint about housekeeping was get it done earlier. Twice in our 6 days there we came back after a full day of activities and really wanted to shower and take a nap but our room had not been cleaned, this was betweem 3:30-4pm . I spotted the girl in the hallway and exchanged our towels for fresh ones. It was fine. But when we asked for a late check out since our flight was in the afternoon we were told we couldn't have anything after 12:30. But our room was never cleaned before 3. We got ripped off on our cab ride from the airport to the hotel. $350 pesos to get there! OUCH. But the trip from the hotel to the airport was only 50 pesos. I would stay here again. But wouldn't use Hot wire again. I felt like at check in and prior to our arrival that since our reservation was booked through a third party we were not treated as 'real' guests.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Tracy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about CasaMagna Marriott Puerto Vallarta Resort & Spa

Property: CasaMagna Marriott Puerto Vallarta Resort & Spa
Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Puerto Vallarta
#5 Romantic Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#6 On the Beach Hotel in Puerto Vallarta
#6 Spa Hotel in Puerto Vallarta
#7 Luxury Hotel in Puerto Vallarta
#12 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — CasaMagna Marriott Puerto Vallarta Resort & Spa 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort And Spa
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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