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“Marriott Puerto Vallarta Muy Bien”

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Marriott Puerto Vallarta Resort & Spa
Ranked #10 of 121 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed January 2, 2013

I stayed here for a weekend in December 2012. It was a very nice stay! I was here many years ago and the rooms have all been renovated. It's a very nice property, friendly staff and great location. The upkeep it top notch, there was no garbage, clean beaches, clean swimming pool area, etc.
I got a massage in the spa which was wonderful. A very relaxing spa and good rates. I ate in all three restaurants which were very good especially the one by the beach.
The only complaint was that I came down here to relax, sleep in, etc. and the doors to the rooms open to a courtyard and tend to slam shut very hard. I was woken up each day/night by slamming doors. It would be good if they hotel put a sign on the door to suggest to people not to let their doors slam shut.
I also got the breakfast included rate which was a good deal. The buffet was very well stocked, fresh food and fruits, made to order eggs and waffles. In addition there are a ton of local/Mexican items to choose from. Very good breakfast was had each day!
The hotel to Malecon was $8-10 each way and about 10 minutes. I also had the Marriott pick me up at PVR which was a great move. I highly recommend this.
Also, the Marina district food was okay, not great, but it is a 5 minute walk so it is easy to get to.

  • Stayed: December 2012, traveled solo
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7  Thank Brklynrider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,135 - 2,141 of 3,461 reviews

Reviewed January 1, 2013

We booked last minute as we were staying in a house in litibu and the rains started and didn't stop. We were getting flooded in and needed to get out as we were flying home tomorrow. We were put in 2 rooms together as we had 6 of us and from the moment we called on the phone till when we checked out we couldn't fault the hotel. Thank you

  • Stayed: January 2013, traveled with family
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1  Thank Tashaevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

Rooms need updating and a refresh. Restaurants mediocre and overpriced.We had their Xmas buffet and it was not done well and the food was unappetizing and disappointing. Well located but far from town center.

Room Tip: Rooms need updating.Restaurants mediocre and overpriced.
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  • Stayed: December 2012, traveled with family
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3  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottCasaMagnaPVR, Manager at Marriott Puerto Vallarta Resort & Spa, responded to this reviewResponded January 9, 2013

Dear Guest,

I want to thank you for taking the time of writing a review for our Hotel, for us it is very important to know any comment our guests may have regarding their stay with us.

Please accept my apologies for the bad experience you had with our food; I have brought to the attention of the Chef your observations, which we both appreciate, and will consider them to improve the quality of the food we provide.

As well we both hope to have you as our guest once more and get the opportunity to rectify the opinion you got of our meals.

If you need further assistance or if you have further feedback that you would like to share with me, please do not hesitate to contact me at +52 (322) 226 0010 or at mhrs.pvrmx.dor@marriotthotels.com I kindly ask you to please refer to this review when contacting us.

Kind Regards,

Teresa Paredes
Director of Room Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

We just returned from Puerta Vallarta staying at the Mariott from December 24th through December 29th. The Mariott is a beautiful well maintained hotel. This is the 3rd time we have stayed there and I will keep going back because they never disappoint and they always provide the best of service. Check in took about 5 minutes and we never had to wait any length of time even at the desk if we had a question. The hotel is always maintained including the pools and the surrounding areas. The service is great with the staff always stopping to say hello and ask if there is anything they can do to help. The staff go out of their way to help by the pool even if only to bring you cold water whether you are buying drinks or not. They are constantly cleaning up and you never saw garbage or even empty glasses out in the pool areas. The security in the area around the hospital is teriffic and you never have to worry about your safety. The hotel itself is older but is kept well updated and you can see it. My one complaint would be that the jacuzzzi by the pool seems to be used as a mini-pool by the children so the adults cannot get near it or use it. The resturants are not overpriced so staying at the hotel for meals even if only for breakfast and lunch is great. The location itself is perfect because it is by the marina where there is an abundance of restaurants should you choose (which we did) for dinner. We did go into town twice for dinner and it only took about 15 minutes to get there and it was no problem at all since the taxis go back and forth and all the drivers speak English and when they pick you up at the big hotels you know what the charge is because they tell you at the desk exactly what you should be paying and there is no playing around. The concierge makes all of your dinner reservations and this was a busy week and yet we had no problems getting into the restaurants that we wanted. I can happily say that we would go back again and we would go back to the Mariott with no hesitations.

  • Stayed: December 2012, traveled as a couple
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5  Thank bigglow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012

We have stayed with our kids twice at Casa Magna and thoroughly enjoyed both stays. This is a top notch hotel. The hotel is beautiful from the moment you enter the open/airy lobby. Rooms are very nice, not huge but large enough by hotel standards. Very nice huge pool with a swim up bar. We had the buffet breakfast every day (it was included in our room rate) which is outstanding. We also enjoyed lunch at the pool every day. Love the shrimp Vallarta burritos! We did not eat dinner at the hotel restaurant as we enjoy going in to town in the evening. We like the location of the hotel by the marina as it is a very short walk and a pretty short cab ride into town as well. This is a very good choice if you are planning a trip to PV.

Room Tip: Get an ocean front room
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  • Stayed: January 2012, traveled with family
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2  Thank David F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

This was our second time staying at the Casa Magna and was even better this year. The staff-from the check-in to the bar people to the buffet staff was beyond great. We ended up opting to stay at the hotel for their Thanksgiving Buffet which was delicious...something for everyone-from turkey to fish to pork chops plus live entertainment. Definitely worth the $$. Also loved the breakfast buffet...lots of items to choose from. Definitely will go back next year again...love the location, the staff and the food. Would definitely recommend to my friends.

  • Stayed: November 2012, traveled as a couple
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2  Thank bridgegoddess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2012

Casa Magna is a large hotel, and is spread out over a pretty large compound. Even so, the staff makes it seem smaller and friendlier. From the bell hops, to the front desk, to the restaurant staff, housekeeping and everyone else, I was pleased with how friendly, responsive and courteous the staff was.

The rooms are somewhat small for the money, but the conveniences of the hotel make leaving it during the day kind of pointless except for the tourist stuff. The food from each of the restaurants was very good, but the star of the food was the breakfast buffet each day, which was fantastic!! It had everything for everyone. Everything was fresh and tasty, right down to the coffee.

The pool is large and the beach is convenient. If you want a good seat for sunning, you'll need to have one claimed by about 9AM, as they go quickly. There were plenty of servers for poolside drinks.

Internet was strong. $10US each day or $20US for 3 days. Most all the staff spoke very good english.

Room Tip: Bay views are ok if you are on a very high floor. Best views are pool/ocean.
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  • Stayed: December 2012, traveled solo
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3  Thank WaterboyGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Puerto Vallarta Resort & Spa

Address: Paseo La Marina Norte 435 | Marina Vallarta, Puerto Vallarta 48354, Mexico (Formerly Casa Magna Marriott Puerto Vallarta Resort & Spa)
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Top resorts Hotel in Puerto Vallarta
#5 Romantic Hotel in Puerto Vallarta
#6 Business Hotel in Puerto Vallarta
#7 Spa Hotel in Puerto Vallarta
#7 On the Beach Hotel in Puerto Vallarta
#8 Luxury Hotel in Puerto Vallarta
#9 Family Hotel in Puerto Vallarta
Price Range: $133 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marriott Puerto Vallarta Resort & Spa 4.5*
Number of rooms: 433
Official Description (provided by the hotel):
Condé Nast Traveler named Marriott Puerto Vallarta Resort & Spa one of the top 10 Pacific Riviera hotels. Experience gorgeously appointed accommodations here at our hotel in Puerto Vallarta, Mexico offering relaxed and family-friendly luxury in the Marina Vallarta near top shopping, entertainment, golf and beaches. ... more   less 
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Also Known As:
Casamagna Marriott Puerto Vallarta Resort & Spa Hotel Puerto Vallarta
Casamagna Marriott Puerto Vallarta Resort And Spa
Marriott Puerto Vallarta
Puerto Vallarta Marriott

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