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“Good room, nice property, good service”

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The Westin Resort & Spa, Puerto Vallarta
Ranked #30 of 124 Hotels in Puerto Vallarta
Certificate of Excellence
New York City, New York
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good room, nice property, good service”
Reviewed February 20, 2013

Hotel room had a beautiful view on floor 10, comfortable beds and very nice property. Good service throughout. Beware of 3rd person charges of $500 pesos a night. Breakfast costs $270 a person for the buffet and is limited. Marriott's buffet is much better and is a short walk away.

Room Tip: the higher the better
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travel0104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director Comercial at The Westin Resort & Spa, Puerto Vallarta, responded to this review, May 29, 2013
Dear Guest
Thank you for your comment, we are glad to hear you enjoyed the views of your room and that you liked our property.

Regarding the buffet menu, I will definitely work with our Food and Beverage department to improve our services, thank you as your feedback is so valuable for us.

Be well

Cristina Castillo
Director of Sales and Marketing
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1,841 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (432)
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WI
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 18, 2013

The property surrounding the hotel was very nice and well kept. The hotel and the room was clean. We got a great deal on hotwire for around $56 a night-so not at all disappointed. According to the lady at check-in the room was recently remodeled but showed some signs of wear and tear already. Furniture banged up and the safe didn't work. Minor details such as dried grout on the floor and caulk not cleaned up from the remodel was evident. That being said, I was still very pleased with the deal and everyone on the property was very friendly. The pool is great and open from 8am-9pm. My husband purchased the internet a couple times and is expensive, but works while you're out on the balcony-not so much in the room. We ate at the breakfast buffet twice-it is very pricey for breakfast though I think it was over 600 pesos for two people by time you add in a tip. We wandered over to the Regina and still had a very good breakfast buffet for half the price-less than 280 pesos.

Room Tip: The higher the better of course. We were on the fourth floor-could see a little bit of the ocean and...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennifer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director Comercial at The Westin Resort & Spa, Puerto Vallarta, responded to this review, May 29, 2013
Dear Guest

Thank you for providing us the feedback about your recent stay with us. We are updating at a steady pace our facilities and there are many details that our guests help us to keep in check, we will work with our team to improve our opportunity areas.

We are looking forward to have you back at The Westin Resort & Spa, Puerto Vallarta, your home in Mexico

Be well

Cristina Castillo
Director of Sales and Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Vermont
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 18, 2013

The bad reviews probably came from people who paid too much. There are rates on the Internet that are very affordable and appropriate for a 4-star on the beach in the marina area. The location is great. $5 cab ride from the airport. Many restaurants and shops in the marina area. In fact, our favorite is Tacos and Beer right down the street - cheep and good! For a little nicer dinner try Las Palomas (not las palomas dorado that faces the marina, but go farther to Popa street where the new condos are.) Also on Popa is a great market, a liquor store, pizza, frozen yogurt, indian food, and Starbucks.

The beach at the hotel is not beautiful, but it is clean and swimmable. We didn't notice any renovation/construction noise that others have complained about. The free Internet in the lobby worked well so we didn't need to pay for it in the room or by the pool.

There is a full size coffee maker in the room and the first package of coffee is free, but we had to call and ask them to bring it to our room. They will also bring robes, slippers, or anything else you need, just ask and they will be happy to bring it to you.

This resort is not the most opulent in the Marina area, but all in all it was a nice vacation and met our expectations.

Room Tip: The higher the floor, the better the view. Some higher rooms have a jacuzzi on the balcony, they are...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenj57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director Comercial at The Westin Resort & Spa, Puerto Vallarta, responded to this review, May 29, 2013
Dear Guest

We would like to thank you for taking the time to write a comment about our hotel. I am glad to hear we met your expectations. Also thank you for the details you give about the area, as other people will find it helpful.

We look forward to welcome you here at The Westin Resort & Spa, Puerto Vallarta your new home in Mexico.

Be well

Cristina Castillo
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 16, 2013

Solid vacation property. The prices of the rooms are in expensive but the food is pricy, especially for what it is, Breakfast is the best. For lunch or at the pool, order the nachos. The burger is a frozen patty and not that good. Also, the internet is expensive and dies not work. You are better off using the free service by the pool or in the lobby. The grounds are well kept and the pool is very nice.

Also - this is really not a spa.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNB111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this review, June 4, 2013
Dear Guest

We would like to thank you for posting a review after your visit to our beautiful hotel, it will help us to improve our services.

We appreciate your business

Be Well

Eduardo Ballesteros
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 16, 2013

We got a great deal on Priceline. This hotel is beautiful, had great art around lobby, 3 pools and a small beach. The food and spa were a bit pricey but it is a few blocks from the Marina, which has many restaurants and spas. The rooms were large and all have balconies with views. We originally asked for a king bed but were given 2 doubles, based on availability. Since we booked on Priceline we couldn't get our preferred bed preference. The front desk was able to move us after a day. The grounds here are wonderful.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sara5454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this review, June 4, 2013
Dear Guest
Thank you for your lovely comment, we are glad to hear that you liked our typical Mexican decoration that our hotel has all over the areas.

I am glad to hear we were able to provide you your bed preference as soon as we could and that you had a relaxing week. Hope you come to visit us again.

Kind regards

Eduardo Ballesteros
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Tx
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 12, 2013

We were a couple traveling a single friend.Checking in at the front desk, the lady asked if we had been here before. Yes. She upgraded us to a higher floor with a better ocean view. She said if would take about 30 minuets for the rooms to be ready and gave us drink tickets for the restaurant. Nice.
The pool area is great with friendly and helpfull staff. We had two lunches but no dinners. Food was always good.

Room Tip: Higher floors on the north side of the building.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JC72Houston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this review, June 4, 2013
Dear Guest

Thank you for taking the time to post your review, nothing makes us feel better than knowing our guests left the property feeling as they want to come back soon.

The rooms in the upper floors are indeed beautiful and we are glad to hear you liked our pool and friendly staff. Indeed you should come back, the Westin Resort & Spa Puerto Vallarta is waiting for you.

My very best regards

Eduardo Ballesteros
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saugatuck, Michigan
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 12, 2013

We recently stayed at the Westin in Puerto Vallarta for 10 days,(Feb 1 to Feb 10/13), having booked this stay online from Hotwire. We were somewhat skeptable,thinking we probably would
not receive top room and service. This turned out to be totally false, the room was great with an oceon view. And the guest services provided by this resort were first class. The location in the PV Marina is good and easy bus service to downtown is available in front of the hotel.
The heated pool is a plus
Be careful about using the in-room phone. Local calls cost about $2.20 and local cell$14.00 for 6 minutes.

Room Tip: Higher rooms have less noise
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richard n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this review, June 4, 2013
Dear Guest

We would like to thank you for taking the time to post this nice review, and we are glad to hear we exceeded your expectations and that you enjoyed the views and the room you had.

Also we will inform the staff of your kind comment regarding their outstanding service.

Kind regards

Eduardo Ballesteros
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Spa, Puerto Vallarta

Property: The Westin Resort & Spa, Puerto Vallarta
Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#17 Luxury Hotel in Puerto Vallarta
#17 Spa Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Reservation Options:
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Also Known As:
Westin Resort And Spa Puerto Vallarta
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

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