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“A wonderful stay!”

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The Westin Resort & Spa, Puerto Vallarta
Ranked #30 of 123 Hotels in Puerto Vallarta
Certificate of Excellence
Reviewed February 3, 2013

After reading lots of reviews on Tripadvisor, I was a little nervous to see what our actual experience would be like at this hotel. I've stayed Westins for work and they are always really nice so figured this had to be a pretty nice hotel... and it was. It met all my expectations and more. The front desk staff is so helpful and gave us a really nice hotel room for no extra charge. Our room was on the 5th floor, had a balcony that overlooked the beautiful pools and ocean. The room was very nice, the shower was heavenly and so was the king size bed. There was an ice machine down the hall from our room so we were able to buy some beers from the Oxxo across the street and chill them in our sink. The pools and pool-side service were AMAZING. The beach is really nice too. Just get down there early enough to get a chair or two. You can swim in the beach and the water is usually pretty warm. The view of the mountains and PV is so pretty. The gym is also nice and machines were always available. We never ate at the hotel, just had a few drinks at the pool bar, but would take the bus for 50 cents to town every night for dinner. It comes right in front of the hotel and takes about 20 minutes to get to PV. For breakfast/coffee/lunch we would walk to the Marina, which is only a few blocks from the hotel.

After visiting the Marina and seeing the other hotels in downtown PV - off the boardwalk, I'd prefer to stay at the Marina. It's a tropical Oasis, removed from all the busyness, but still close enough to get to town when you want to go.

The one complaint was the expensive wifi, but I'm on vacation so why do I need to be on my phone/ipad anyway? It was nice to be removed from all of that and just relax.

I'll be returning to this Westin!

  • Stayed: January 2013, traveled as a couple
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1  Thank emma114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded June 4, 2013

Dear Guest
On Behalf of the entire staff of Westin Resort & Spa Puerto Vallarta, we thank you for writing your comments about your recent stay with us; Your loyalty is very valuable to us and we are glad to hear that our hotel met all your expectations and more.

We are also glad to see that you enjoyed our heavenly shower, heavenly bed and especially our wonderful pools.

I would like to share with you that now we offer free Wi-Fi service in our lobby area.
We would love to host you again soon.

Kind Regards

Eduardo Ballesteros
General Manager

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914 - 920 of 1,885 reviews

Reviewed February 2, 2013

We have gone to Puerto Vallarta for many years and stayed many places. This was terrific!
Location: by the Marina. Best of both worlds in PV. Marina is very close and downtown is only 20 minutes on the bus.
Room: Superior. King Heavenly bed-very very comfortable. I have back problems and I had no problem. Not your rock hard Mexican bed. Many pillows. Nice duvet. Big balcony.
Hint: take the ottoman from the main room and use on balcony for your feet. The chairs are much better this way as you need a place for your feet if you are 5'9 or shorter. Larger than most. Nicely appointed. Had been repainted so was very fresh looking. Bathroom is big and nice. Shower is huge with nice big head. Hint: ask for a room where you can see the town and the ocean. We did and it was nice. Otherwise you might get your town view blocked by the hotel next door. All rooms above the trees have ocean view.
Lobby: Has been repainted and has nicer colors now. Check in was great, no hassle. No time share hassle either. We had a Starwood number so were upgraded to the 11th floor with a fantastic view. Make sure you give them your number.
Staff: Extremely helpful and pleasant! Could not have asked for more.
Swimming pools: very clean and lovely. Extensive. Smaller but very nice beach area.
We just got back, February 1st, and there were fewer Americans than ever before. The hotel was way down and the tourists were mostly Canadians. The weather was wonderful.
Overall if you want a non all-inclusive hotel, I would highly recommend the Weston.

Room Tip: Make sure you get above the trees so 6th floor or above. Starwood members get the best floors so ma...
See more room tips
  • Stayed: January 2013, traveled as a couple
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2  Thank travelersalem_Oregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded June 4, 2013

Dear Guest
We are very pleased to know you had a great time at Westin resort & Spa Puerto Vallarta. Thank you for choosing our resort for your vacation and for giving such a detailed feedback about what we offer at our hotel.

We are delighted to read that you enjoyed our pools and facilities over all. We are updating at a steady pace our facilities that’s why you saw the new colors of the lovely lobby area that gives it a typical Mexican touch.

We look forward to welcome you near future.

Kind Regards

Eduardo Ballesteros
General Manager

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Reviewed February 1, 2013

We have stayed a week at the Westin for the past 4 years and the hotel gets better every time. The grounds continue to be immaculate. Everything was spotless. The staff are always welcoming and truely eager to please. Patricia at the pool, Daniel at the Spa, Ismal who was everywhere, and Angel at the Royal Beach Club all work very hard and do everything they can to make your trip more enjoyable. The hotel is in the process of renovating the rooms, but they are still very nice. The maid service was exceptional. When we left for the day we called the front desk and asked for our room to be made up and returned for siesta to a clean and tidy room.

The location is perfect. It is in easy walking distance to the marina and 20+ restaurants. Downtown is only 15 minutes by taxi (80pesos/$6.50US).

Room Tip: The royal beach club with breakfast and evening coctails is worth the additional charge. PV has over...
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  • Stayed: January 2013, traveled with friends
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1  Thank bsu2106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded June 4, 2013

Dear Guest
It was a pleasure to welcome you to your home away from home.

Thank you for your beautiful words, your loyalty towards us and the lovely review; our team is wiling to go beyond the limits of service for our valuable guests such as you.

We are very proud of Patricia, Ismael, Daniel and Angel, they provide personalized services to our guests.

Please come back soon to your home The Westin Resort & Spa, Puerto Vallarta, we will be waiting for you.

Kind Regards

Eduardo Ballesteros
General Manager

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Reviewed January 31, 2013

It was our 1st time in PV. We like this Westin hotel which is at the great location, you will be disappointed if you compare it with other countries Westin. This Westin is in Mexico which is very close to the airport.
All staff are very attentive, friendly. Beautiful grounds with well maintenance....and very nice pools. Lot of palm trees in this property which made you feel comfortable, relaxing at the pool.
Paid little more to have a Royal Beach Club room, it's worth it. Rooms are at higher floor with beautiful ocean view, basically all rooms are facing to the ocean. Room & washroom are big, heavenly bed but not pillows...wish they can provide with comfortable pillows. Shower is very comfortable, we don't use the bathtub. Buffet breakfast & late afternoon snacks are included with royal beach club room.... it's more than snacks, a light dinner for us. We enjoyed very much for the buffet breakfast. Good foods & nice staff. Hotel provides "ginger & lemon" cold drinks at the lobby. Hotel gym is o.k. too. This hotel is walking distance to marina, lots of restaurants. We loved to have morning walk to marina & starbucks with free wi fi. A convenient store OXXO is right across the hotel. Staff at the front entrance are very helpful, he lets you know how much to get a taxi to downtown, airport or maritime.
Angel is a very good server at the Royal Beach Club, he serves very well for the guests. Friendly & helpful.
Downsides: no free internet or wi fi, very quiet hotel, wish they have live music entertainment at the lounge. Lobby is very open & clean, but with no nice sofa or furnitures.

I'll be back next time, get away from the cold when find a great promotion price.

Room Tip: Book a Royal Beach Club Room
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  • Stayed: January 2013, traveled as a couple
    • Value
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1  Thank HappyKum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded June 4, 2013

Dear Guest

We would like to thank you for posting this nice review about your recent experience here with us and for choosing our resort the Westin Resort & Spa Puerto Vallarta.

In fact our hotel counts with 600 palm trees, the designer respected the ecology of our area when they build the hotel. Next time take a closer look and you will see every palm tree has a number to identify how many there are.

We are glad to see that you were able to use and enjoy all our facilities, from the pool, to the restaurants of the hotel.

Thank you once again for your tips regarding the lobby bar. We will share your comment to Angel, he provides memorable experiences and we are very proud of him.

We hope to see you soon.

Kind Regards

Eduardo Ballesteros
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013


The hotel is located in the Puerta Vallarta marina, which is close to the airport. The charge for a taxi from the airport is $15 U.s. dollars. If you want to pay much less, cross the pedestrian bridge and hail a cab across the street and off the airport property and save up to $10 dollars.
The hotel is in a great location, the marina is a block away and there are many choices for restaurants and bars in the marina. The closest entrance to the marina is a short walk from the hotel.
There is a Starbucks at the other end of the marina. There is also a good walking or jogging trail in the marina.
downtown is not within walking distance, however, it is only 80 peso's to take a cab downtown, only 7.80 U.S. there is a bus that stops in front of the hotel and that will take you downtown and only cost less than 1 U.S dollars.
The check in was great, no hassle.
The Hotel grounds were perfect,and the room was good. Anna at the front desk checked us in and assisted us several times during our stay. She was genuine, friendly and helpful every time.
We had a maintenance issue with our room and front desk manager Gabriella took care of us that exceeded our expectations. This is what sets Westin apart from other hotel chains. Gabriella even called us later to make sure we were satisfied and we were. This made all the difference In what we thought of the hotel. this could've been a bad experience that turned out to be a great experience.
The pool waitress was great and even greeted us by our names everyday.
The staff was friendly and helpful.
I would highly recommend this hotel for location, and staff. We plan on returning because of the way we were treated. The general manager and Westin needs to recognize the staff for a job well done.


Stayed: January 2013, traveled as a couple
2  Thank silvertips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director General at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded June 4, 2013

Dear Guest

On behalf of the Westin Resort & Spa Puerto Vallarta Staff, we thank you for posting these wonderful comments; we are happy to know that your expectations have been met in every single way and that we provided you with the Westin experience.

Also thank you for your detailed feedback regarding our location and the activities that can be done in the surroundings.

We will definitely share lovely comments to our staff, especially to Anna and Gabriela; The Westin would not be the same without its friendly, helpful and unique staff.

As a General Manager I feel very proud of our people and we celebrate their success.

Please come back to visit soon to your new home in Puerto Vallarta, we will be happy to welcome you again.

Eduardo Ballesteros
General Manager

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Reviewed January 31, 2013

Had a week long business meeting at the hotel. The location was excellent, 10 minute ride to the airport. The sunset and sunrises on the beach were spectacular. Service was very good overall. The resort itself was clean, but it definately is in need of a major renovation to earn more than a 3 star rating.

  • Stayed: January 2013, traveled on business
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Thank Dave-in-Iowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded April 15, 2013

The Westin Puerto Vallarta team is glad to hear that you enjoyed a successful business meeting with us and enjoyed your stay, we take into account all feedback to better our product and give a top notch experience wether it be in service or the property itself, thank you for your comments!

Director of Sales
Cristina Castillo

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Reviewed January 30, 2013

My wife and I stayed for a week in January, 2013. Location was OK, closer to the airport than downtown. 100 pesos ($8) taxi to downtown. Alot of Gringo bars and restaurants within walking distance at the Marina. Room was OK. Housekeeping was spotty, not so great first three nights but then top notch the last four nights. Heavenly bed was heavenly but there was no heavenly shower. We really like both those features and were disappointed at the lack of the heavenly shower. Hot tub was the same temperature as the swimming pool. What set this hotel apart from all the other Westin's we have enjoyed was the stereotypical Mexican penchant to charge extra for everything. We are both Starwood members but although the hotel was far from full, we had to pay an additional $20/night to upgrade the room to a higher floor (they had us on the ground floor to begin with.) We also had to pay extra for a late check-out (two hours cost $60 plus tax.) That really was not called for. We feel this was not really a Westin experience and want to warn other travelers not to expect the same service and attitude one finds at other Westins.

  • Stayed: January 2013, traveled as a couple
    • Value
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    • Sleep Quality
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2  Thank bruceklein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cristina_castillo, Director of Sales at The Westin Resort & Spa, Puerto Vallarta, responded to this reviewResponded April 15, 2013

Dear Guest

We apologize for the inconvenience and we appreciate very much your feedback, this information will help to improve our services avoid this type of experience.

My very best regards

Cristina Castillo
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort & Spa, Puerto Vallarta

Address: Paseo de la Marina Sur No. 205 | Marina Vallarta, Puerto Vallarta 48354, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Puerto Vallarta
#14 Business Hotel in Puerto Vallarta
#19 Luxury Hotel in Puerto Vallarta
#19 Spa Hotel in Puerto Vallarta
#23 On the Beach Hotel in Puerto Vallarta
#25 Romantic Hotel in Puerto Vallarta
#27 Family Hotel in Puerto Vallarta
Price Range: $124 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa, Puerto Vallarta 4*
Number of rooms: 280
Official Description (provided by the hotel):
Experience the charm of a vibrant Mexican city from accommodations at The Westin Resort & Spa, Puerto Vallarta. Our beachside resort in Puerto Vallarta sits just 15 minutes from downtown, where you'll find quaint cobblestone streets, lively shops, excellent dining, and a pulsating nightlife. ... more   less 
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Also Known As:
Westin Resort & Spa Puerto Vallarta Hotel Puerto Vallarta
Westin Resort And Spa Puerto Vallarta
Westin Puerto Vallarta
Westin Regina Puerto Vallarta
Puerto Vallarta Westin
Westin Hotel Puerto Vallarta
Westin Resort Puerto Vallarta

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